1. Enable Bill Pay alerts: Turn on real-time notifications for Bill Pay activity.
2. Monitor your account regularly: Review transactions frequently to spot anything unusual.
3. Verify payee details: Double-check payee name and account information before scheduling a payment.
4. Use secure authentication: Protect your account with strong passwords and multi-factor authentication.
5. Be cautious with sharing details: Never share your login credentials or verification codes.
6. Send only to trusted payees: Bill Pay should be used for known and verified companies or individuals.

Disclaimer: While these steps can help reduce the risk of unauthorized Bill Pay transactions, no method is foolproof. Stay vigilant and report suspicious activity immediately.

In some cases, yes.

1. If your dispute is still under investigation, we may be able to cancel it.
2. If the investigation has been finalized, the dispute cannot be canceled.

To request a cancellation:

1. Call us at 1-800-908-6600, or
2. Log in to your account and send us a message through the Message Center.

We’ll review your dispute and keep you informed every step of the way through the Message Center.

1. If any adjustments are made to your account, we’ll notify you there.
2. Once the investigation is complete, you’ll receive a final update in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.

Once you submit a dispute, here’s what to expect:

1. Confirmation: We’ll let you know we’ve received your dispute.
2. Investigation begins: We review the wire details and start the investigation.
3. Communication: We’ll update you through our secure Message Center and request any additional information if needed.
4. Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.

The investigation begins the day you notify us.

If you report after business hours, on weekends, or holidays, the investigation will start the next business day.

We’ll keep you informed through the Message Center.

The timeframe depends on the nature of the transaction and the parties involved.

1. We’ll review your claim and provide updates through the Message Center.
2. Once the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information to avoid delays.

If you believe a wire transfer is fraudulent, notify us immediately. The sooner you report it, the better we can attempt to assist and minimize potential loss. 

If you notice a payment that looks suspicious or incorrect:

1. Double-check the details: Some merchants and payees may appear under a different name than expected.
2. Still looks wrong? Contact us immediately:
   • Online: Go to Tools > Message Center and send us a secure message to begin the process.
   • By phone: Call 1-800-908-6600 during our hours of operation.

To reduce the risk of unauthorized check activity, follow these best practices:

1. Store your checkbook in a safe location: Keep it in a secure place to prevent theft or misuse.
2. Never leave signed blank checks: Only sign checks when you’re ready to issue them.
3. Shred old or unused checks: Destroy checks you no longer need to prevent them from being stolen.
4. Verify payee details before issuing: Double-check the payee name and amount to avoid errors that could be exploited.
5. Enable alerts: Turn on real-time notifications for check activity in your account settings.
6. Monitor your account regularly: Review transactions frequently to spot anything unusual.
7. Use secure authentication: Protect your account with strong passwords and multi-factor authentication.
8. Be cautious with sharing details: Never share your login credentials or verification codes with anyone.
9. Consider Stop Payment: If you suspect a check may be misused, request a Stop Payment before it clears.

Disclaimer: While these steps can help reduce the risk of unauthorized check payments, no method is foolproof. Stay vigilant and report any suspicious activity immediately.

In some cases, yes.

1. If your dispute is still under investigation, we may be able to cancel it.
2. If the investigation has been finalized, the dispute cannot be canceled.

To request a cancellation:

1. Call us at 1-800-908-6600, or
2. Log in to your account and send us a message through the Message Center.

We’ll review your dispute and keep you informed every step of the way through the Message Center.

1. If any adjustments are made to your account, we’ll notify you there.
2. Once the investigation is complete, you’ll receive a final update in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.

Once you submit a dispute, here’s what to expect:

1. Confirmation: We’ll let you know we’ve received your dispute.
2. Investigation begins: We review the check details and start the investigation.
3. Communication: We’ll update you through our secure Message Center and request any additional information if needed.
4. Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.

The investigation will begin the day you notify us of the issue.

If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day.

We’ll keep you informed through the Message Center as the process moves forward.

The timeframe depends on the nature of the transaction and the parties involved.

1. We’ll review your claim and provide updates through the Message Center.
2. Once the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information to avoid delays.

If you believe a wire transfer is fraudulent, notify us immediately. The sooner you report it, the better we can attempt to assist and minimize potential loss. 

Any account holder listed on the account can initiate a Check Payment dispute.

Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.

If you notice a check that looks suspicious or incorrect:

1. Double-check the details: Verify the check number, amount, and payee name.
2. Still looks wrong? Contact us immediately:
   • Online: Go to Tools > Message Center and send us a secure message to begin the process.
   • By phone: Call 1-800-908-6600 during our hours of operation

1. Enable wire alerts: Turn on real-time notifications for wire activity.
2. Monitor your account regularly: Review transactions frequently to spot anything unusual.
3. Verify recipient details: Double-check account and routing numbers before sending a wire.
4. Use secure authentication: Protect your account with strong passwords and multi-factor authentication.
5. Be cautious with sharing details: Never share your login credentials or verification codes.
6. Send only to trusted recipients: Wires are intended for known and verified parties.

Disclaimer: While these steps can help reduce the risk of unauthorized wire transfers, no method is foolproof. Stay vigilant and report suspicious activity immediately.

In some cases, yes.

1. If your dispute is still under investigation, we may be able to cancel it.
2. If the investigation has been finalized, the dispute cannot be canceled.

To request a cancellation:

1. Call us at 1-800-908-6600, or
2. Log in to your account and send us a message through the Message Center.

We’ll review your dispute and keep you informed every step of the way through the Message Center.

1. If any adjustments are made to your account, we’ll notify you there.
2. Once the investigation is complete, you’ll receive a final update in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.

Once you submit a dispute, here’s what to expect:

1. Confirmation: We’ll let you know we’ve received your dispute.
2. Investigation begins: We review the wire details and start the investigation.
3. Communication: We’ll update you through our secure Message Center and request any additional information if needed.
4. Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.

The investigation will begin the day you notify us of the issue.

If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day.

We’ll keep you informed through the Message Center as the process moves forward.

The timeframe depends on the nature of the transaction and the parties involved.

1. We’ll review your claim and provide updates through the Message Center.
2. Once the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information to avoid delays.

If you believe a wire transfer is fraudulent, notify us immediately. The sooner you report it, the better we can attempt to assist and minimize potential loss. 

Any account holder listed on the account can initiate a Wire Transfer dispute.

Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.

If you notice a transaction that looks suspicious or incorrect:

1. Double-check the details: Some merchants use different names for billing.
2. Still looks wrong? Contact us immediately
   • Online: Go to Tools > Message Center and send us a secure message to begin the process.
   • By phone: Call 1-800-908-6600 during our hours of operations

1. Enable Zelle® alerts: Turn on real-time notifications for Zelle® activity
2. Monitor your Zelle® activity: Check your recent Zelle® transactions frequently to spot anything unusual.
3. Verify recipient details: Always confirm the email address or mobile number before sending money—Zelle® transfers are instant and usually irreversible.
4. Use secure authentication: Protect your account with strong passwords and multi-factor authentication.
5. Never share Zelle® codes or credentials: If someone asks for your login or verification code, it’s a scam. Zelle® will never request this information.
6. Send only to people you trust: Zelle® is designed for sending money to friends, family, or trusted contacts—not for purchases from strangers.

Disclaimer: While these steps can help reduce the risk of unauthorized Zelle® transactions, no method is foolproof. Stay vigilant and report any suspicious activity immediately.

In some cases, yes.

1. If your dispute is still under investigation, we may be able to cancel it.
2. If the investigation has been finalized, the dispute cannot be canceled.

To request a cancellation:

1. Call us at 1-800-908-6600, or
2. Log in to your account and send us a message through the Message Center.

We’ll review your dispute and keep you informed every step of the way through the Message Center.

1. If any adjustments are made to your account, we’ll notify you there.
2. Once the investigation is complete, you’ll receive a final update in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.

Once you submit a dispute, here’s what to expect:

1. Confirmation: We’ll let you know we’ve received your dispute.
2. Investigation begins: We review the wire details and start the investigation.
3. Communication: We’ll update you through our secure Message Center and request any additional information if needed.
4. Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.

The investigation will begin the day you notify us of the issue.

If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day.

We’ll keep you informed through the Message Center as the process moves forward.

The timeframe depends on the nature of the transaction(s) and the parties involved.

1. We’ll review your claim and communicate updates through the Message Center.
2. Once the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information so we can continue working on your dispute without interruption.

If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.

Pending charges are temporary and may change.

We can start the process now, and if the charge posts, we’ll file the dispute immediately.

Note: Formal disputes can only be filed once the charge is posted.

Yes, you can follow the steps to dispute a charge online

While our online process to dispute a charge is the easiest and fastest way to  submit a claim, you can also contact us by phone: 1-800-908-6600

The customer enrolled in Zelle® can dispute a transaction made from their account.

Tip: If you suspect unauthorized activity, report it immediately so we can review and advise you through the Message Center.

If you notice a transaction that looks suspicious or incorrect:

1. Double-check the details:
   • Zelle® transactions may display the recipient’s full name instead of a nickname.
   • Confirm if the name matches someone you know or intended to pay.
2. Still looks wrong? Contact us immediately
   • Online: Go to Tools > Message Center and send us a secure message to begin the process.
   • By phone: Call 1-800-908-6600 during our hours of operations

1. Enable alerts: Turn on notifications for ACH activity in your account settings.
2. Monitor your account regularly: Review statements and transactions often.
3. Verify recurring payments: Keep track of subscriptions and automatic debits.
4. Secure your banking credentials: Use strong passwords and multi-factor authentication.
5. Be cautious with sharing account details: Only provide your routing and account number to trusted entities.

Disclaimer: While these steps can help reduce the risk of unauthorized ACH debits, no method is foolproof. Stay vigilant and report any suspicious activity immediately.

An ACH error occurs when something about the transaction is incorrect, such as:

1. A debit you canceled but was still processed
2. A payment taken for the wrong amount
3. A duplicate debit for the same transaction
4. A debit processed after you paid by another method
5. A debit for goods or services you did not receive

An unauthorized ACH transaction is an electronic debit from your account that you did not authorize. Before reporting, consider:

1. Did you previously give permission for this debit?
2. Was the debit part of a recurring payment you forgot to cancel?
3. Verify the company name—sometimes it appears differently on your statement.

If none of these apply, report the transaction immediately.

In some cases, yes.

1. If your dispute is still under investigation, we may be able to cancel it.
2. If the investigation has been finalized, the dispute cannot be canceled.

To request a cancellation:

1. Call us at 1-800-908-6600, or
2. Log in to your account and send us a message through the Message Center.

We’ll review your dispute and keep you informed every step of the way through the Message Center.

1. If any adjustments are made to your account, we’ll notify you there.
2. Once the investigation is complete, you’ll receive a final update in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.

Once you submit a dispute, here’s what to expect:

1. Confirmation: We’ll let you know we’ve received your dispute.
2. Investigation begins: We review the wire details and start the investigation.
3. Communication: We’ll update you through our secure Message Center and request any additional information if needed.
4. Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.

The investigation will begin the day you notify us of the issue.

If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day.

We’ll keep you informed through the Message Center as the process moves forward.

The timeframe depends on the nature of the ACH transaction and the parties involved.

1. We’ll review your claim and communicate updates through the Message Center.
2. Once the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information so we can continue working on your dispute without interruption.

If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.

Pending charges are temporary and may change.

We can start the process now, and if the charge posts, we’ll file the dispute immediately.

Note: Formal disputes can only be filed once the charge is posted.

To process an unauthorized ACH dispute:

1. Complete Quontic’s Written Statement of Unauthorized Quontic Debit (provided by Quontic).
2. The form must be signed by the account holder and returned within 10 business days following your notification.

We’ll provide the form and instructions through the Message Center once you report the issue.

Yes. You can send us a secure message through the Message Center to start the process.

We’ll review your message and contact you during our hours of operation to complete the dispute.

Any account holder listed on the account can initiate an ACH dispute.

Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.

1. Enable transaction alerts: Turn on notifications for debit and ATM card activity in your account settings.
2. Protect your PIN: Never share your PIN and avoid writing it down.
3. Monitor your account regularly: Review your statements and recent transactions to catch issues early.
4. Use secure ATMs and devices: Choose well-lit, bank-owned ATMs and avoid public Wi-Fi when accessing your account.
5. Update passwords and security settings: Use strong passwords and enable multi-factor authentication where available.

Disclaimer: While these steps can help reduce the risk of fraud, no method is foolproof. We recommend staying vigilant and reporting any suspicious activity immediately.

A charge error is when something about the transaction isn’t right, such as:

1. You canceled a subscription but were still charged
2. You returned an item but didn’t get a refund
3. You were charged twice for the same purchase
4. The amount charged doesn’t match your receipt
5. You paid with cash or another card, but your card was charged

A fraudulent charge is a transaction you didn’t make and didn’t authorize. Before reporting, check:

1. Did another authorized user make the purchase?
2. Did you share your card details with anyone?
3. Some merchants use different names—double-check the details.

If none of these apply, report the charge immediately.

In some cases, yes.

1. If your dispute is still under investigation, we may be able to cancel it.
2. If the investigation has been finalized, the dispute cannot be canceled.

To request a cancellation:

1. Call us at 1-800-908-6600, or
2. Log in to your account and send us a message through the Message Center.

We’ll review your dispute and keep you informed every step of the way through the Message Center.

1. If any adjustments are made to your account, we’ll notify you there.
2. Once the investigation is complete, you’ll receive a final update in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.

Once you submit a dispute, here’s what to expect:

1. Confirmation: We’ll let you know we’ve received your dispute.
2. Investigation begins: We review the wire details and start the investigation.
3. Communication: We’ll update you through our secure Message Center and request any additional information if needed.
4. Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.

The investigation will begin the day you notify us of the issue.

If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day.

We’ll keep you informed through the Message Center as the process moves forward.

The timeframe depends on the nature of the transaction(s) and the parties involved.

1. We’ll review your claim and communicate updates through the Message Center.
2. Once the investigation is complete, we’ll notify you of the outcome in the Message Center.

Tip: Check your Message Center regularly and respond promptly to any requests for information so we can continue working on your dispute without interruption.

If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.

Pending charges are temporary and may change.

We can start the process now, and if the charge posts, we’ll file the dispute immediately.

Note: Formal disputes can only be filed once the charge is posted.

Yes, you can follow the steps to dispute a charge online

While our online process to dispute a charge is the easiest and fastest way to submit a claim, you can also contact us by phone: 1-800-908-6600

Only the account holder whose name is on the Debit or ATM card can start a dispute.

Tip: If you notice a transaction you don’t recognize, contact us right away through the Message Center or by calling 1-800-908-6600.

If you notice a transaction that looks suspicious or incorrect:

1. Double-check the details: Some merchants use different names for billing.
2. Still looks wrong? Contact us immediately
   • Online: Go to Tools > Secure Forms and complete the Debit or ATM Card Transaction Dispute Form
   • By phone: Call 1-800-908-6600 during our hours of operations

Enrollment usually takes just a few minutes if you have all required information.

Yes, download our official Quontic Mobile app from the App Store or Google Play.

Yes, you can update them anytime in your profile settings.

Yes, we use encryption, multi-factor authentication, and other security measures to protect your information.

For Mobile Devices:

1. A mobile device running Android or iOS (current version or the last two major releases)
2. An active internet connection

For Computers:

1. A computer with one of the following operating systems:
   • Windows 11 or higher
   • macOS 12 or higher
2. An internet connection
3. An up-to-date web browser (latest two versions recommended), such as:
   • Google Chrome
   • Firefox
   • Microsoft Edge
   • Safari

No, you must be within the U.S. to access our website and Mobile App.

No, you must have an active account with us to enroll.

You’ll need your Social Security Number, birth date, email address, and zip code.

No, enrollment is free.

Username Requirement:

• Not case sensitive
• Must be 8-30 characters
• Must be alpha-numeric only, no symbols

Password Requirements:

• Case Sensitive
• The password must be different from the previous 10 passwords
• At least 8 characters
• Must include: one upper-case letter, one lowercase letter, one number and one special character (ex. @#$&)

No, you can use the same username and password for both!

From the sign in page:

1. Click on “Register to create a username/password”
2. Read and Accept the terms and conditions
3. Fill in all required fields

To enroll in Online Banking, please navigate to: https://olb.quontic.com/

1. Click on “Register to create a username/password”
2. Read and Accept the terms and conditions
3. Fill in all required fields

1. Online Banking: Access your account through a web browser on your computer or tablet.
2. Mobile Banking: Access your account using our Mobile Banking App on your smartphone or wireless device.

Most features are available in both platforms, but some—like Mobile Deposit and Zelle®—are exclusive to the Mobile App.

Online Banking and Mobile Banking provide secure, 24/7 access to your Quontic Bank accounts—including checking, savings, and CDs— with a computer or with our Mobile App. Both options allow you to view balances, review transactions, transfer funds, pay bills, and set security alerts.

Some ATMs support contactless withdrawals using mobile wallets like Apple Pay®, Google Pay™, or Samsung Pay®. Availability depends on the ATM provider.

If an ATM retains your card, please contact our Customer Care team immediately. We’ll help you secure your account and issue a replacement card if needed.

Many ATMs allow you to check your balance or print a mini statement. Availability may vary depending on the ATM network and location.

Yes, ATM transactions are encrypted and secure. We also recommend shielding your PIN and being aware of your surroundings when using any ATM.

Yes, a standard fee of $2.75 applies when using a non-Quontic ATM outside the United States. Please note that additional fees may be charged by the ATM operator or network.

Yes, for security purposes, there is a daily withdrawal limit. You can view these standard limits under the Debit Mastercard or ATM Mastercard tabs above.

Yes, ATM withdrawals typically reflect in your account balance immediately. In rare cases, there may be a short delay depending on the ATM network.

There are no limits on the number of ATM transactions, but fees may apply if you use non-network ATMs frequently.

Yes, you can use your Quontic card at any ATM. However, fees may apply when using ATMs outside our surcharge-free network.

If you encounter an issue where an ATM fails to dispense cash but your account is charged, please contact our Customer Care team as soon as possible. We will promptly investigate the transaction and guide you through the next steps to resolve the matter.

Our 90,000 surcharge-free ATMs are currently limited to cash withdrawals and do not support deposits. To deposit checks, we recommend using the Quontic Mobile App for a convenient and secure experience. For transferring funds into your Quontic account, electronic transfer methods are also available and easy to use.

You will not incur any fees when using ATMs within our surcharge-free network. To locate a nearby surcharge-free ATM, please use our ATM Locator.

You have access to over 90,000 surcharge-free ATMs through our partner networks, including: Allpoint, NYCE, PULSE, Cirrus, Mastercard, Maestro, AFFN, SUM (NYCE). To find a surcharge-free ATM near you, please use our ATM locator.

You can easily locate surcharge-free ATMs using our ATM Locator, available on our website and mobile app.

Yes, foreign conversion fees and ATM fees may apply when using your card outside the U.S.

For full details on currency conversion and ATM fees, please refer to our Quontic Bank Disclosure Required by Federal Law.

Yes, your  ATM Card can be used internationally wherever Mastercard is accepted.

We recommend checking with ATMs in your destination country to confirm compatibility.

Yes, your  Debit Card can be used internationally wherever Mastercard is accepted.

We recommend checking with merchants or ATMs in your destination country to confirm compatibility.

If your card is declined:

First, check for sufficient funds and verify the merchant accepts your card network.

If the issue persists, call 1-800-908-6600 for support.

Here are a few tips:

1. Monitor your account regularly using Online Banking or the Mobile App.
2. Report any suspicious activity immediately by calling 1-800-500-1044.

No, you do not need to notify Quontic before traveling.

Your Debit and ATM Card will continue to work as expected, and our fraud monitoring systems are designed to recognize travel-related activity.

At this time, Quontic does not offer customizable card controls such as spending limits or merchant restrictions.

We recommend monitoring your account regularly and contacting us if you notice any unauthorized activity.

Your security is our top priority. Here’s how we help keep your card and account safe:

1. 24/7 Fraud Monitoring
   We keep an eye on your account around the clock to detect any unusual or suspicious activity.
2. Automatic Alerts
   If we spot something that doesn’t look right, we’ll send you an alert via SMS and/or the email linked to your account.

You don’t need to sign up—just review the alert and let us know if the transaction was yours.

If your card is lost or stolen, please call 1-800-500-1044 immediately. This line is available 24/7 to help secure your account and prevent unauthorized transactions.

Alternatively, you can contact our Customer Care team at 1-800-908-6600 during business hours to request a card lock.

Please note: Card controls are not currently available through our online banking platform.

Yes. Open your wallet app (Apple Wallet, Google Pay, or Samsung Pay), select your card, and follow the instructions to remove it.

If you’re having trouble adding your card:

• Make sure your device and wallet app are updated.
• Confirm your card is active and not expired.
• If issues persist, contact Customer Care at 1-800-908-6600 or send a secure message via the Message Center.

No. Digital wallets are not supported for ATM withdrawals.

To access cash, please use your physical Debit or ATM card at any ATM that accepts your card network.

Yes. Your Quontic Debit Mastercard is compatible with Apple Pay, Google Pay, and Samsung Pay.

To add your card:

• Open your device’s wallet app.
• Follow the on-screen instructions to add your card.
• This setup is done directly through your device and does not require action from Quontic Bank.

A digital wallet is a secure app or feature on your smartphone, smartwatch, or other device that stores your Quontic Debit Mastercard electronically. It allows you to make purchases without using your physical card—just tap your device at a compatible terminal.

Popular digital wallets include:

• Apple Pay
• Google Pay
• Samsung Pay

Digital wallets use advanced security features like tokenization, encryption, and biometric authentication (e.g., fingerprint or facial recognition) to help protect your card information.

If you forget your PIN,  please call our Card Services automated support line at 855-485-7039. Make sure to call from the phone number linked to your account.

Follow the voice prompts to complete your PIN change.

If your card is temporarily blocked due to multiple incorrect PIN attempts, please  contact Customer Care for assistance. 

To set or change your PIN:

• Call our Card Services automated support line at 855-485-7039.
• Make sure to call from the phone number linked to your account.
• Follow the voice prompts to complete your PIN setup or change.

Your Personal Identification Number (PIN) is a security code used to verify your identity when making ATM withdrawals or certain purchases. It helps protect your account from unauthorized access.

Yes, transactions using the Pay Ring do count towards the interest or rewards you earn just like debit card transactions.

Be sure that the terminal accepts contactless payments. Sometimes, you may need to try to tap the ring a few times before the terminal gets a good read. There may be instances where a terminal is unable to accept the Ring as a payment device – just like some contactless terminals can’t read a debit card and ask that you use chip instead. We always recommend you bring a second method of payment, like your Quontic Bank Debit Card, in case there is a terminal read error.

Please refresh your ordering page and re-enter your information. Make sure that all details you provide match those associated with your account, including your Social Security Number, first name, last name, date of birth, phone number, and email address. If you still experience issues, please do not hesitate to contact us.

Your activation code is located on a sticker attached to the wrapper of the plastic ring box.

If you’re unable to find it, please reach out to us through a secure message in your online banking or mobile app’s Message Center, found under the Tools section, to request your activation code.

The ring has a card number in the system but is not shared with the customer. If you need to make an online purchase that requires a full card number, we suggest you use your Quontic Bank debit card.

Rings can be used at any payment terminal that accepts contactless payments. Look for the contactless symbol. Please note that there may be instances where a terminal is unable to accept the Ring as a payment device – just like some contactless terminals can’t read a debit card and ask that you use chip instead.

It’s important to use the correct hand gesture when using your Ring at a compatible contactless terminal.

For the terminal to detect your Ring reliably, it is best to use a ‘knocking’ gesture with your hand. Simply approach the terminal as if you were going to knock on it and hold your fist in position until you see the confirmation of payment or hear the confirmation beep.

Here’s a quick visual guide on the correct hand gesture to use when making payments with your Ring.

You can locate your activation code on the sticker that is located on the plastic ring box wrapper. If you have an issue with activating your ring, please call 1-800-908-6600.

Once you receive your ring in the mail, check your inbox for an email you received when you submitted your ring order from [email protected]. It contains a unique link to activate your ring. You will need the activation sticker located on the plastic ring box wrapper. If you have an issue with activating your ring, please call 1-800-908-6600.

Once you receive your sizing kit in the mail, check your inbox for an email you received when you submitted your request for a ring sizer from [email protected]. It contains a unique link to activate complete your ring order.

During the ring ordering process, you will be asked if you’d like to order a free ring sizing kit. We highly recommend that you choose to order a sizing kit before submitting your ring size. Ring sizes and ring sizers can vary across the industry. Sizing kits are free of charge and help to ensure you get the perfect fit

Yes. You can use your Ring and your Debit Card with the same account.

The Ring is waterproof to 50m, so perfectly able to withstand swimming, bathing or washing up.

Everyone likes good news right? Your Ring NEVER needs to be charged. EVER! You can wear your Ring all day and all night, so it’s always to hand to make those important payments even when other devices have run out of battery.

Yes, the Quontic Pay Ring is designed to be durable and water-resistant, making it safe for everyday wear.

However, we recommend removing it during activities that may expose it to extreme conditions or impact.

Currently, the Pay Ring is available in black only.

We offer sizes ranging from 4.5 to 16, including half sizes.

No, Pay Ring limits are standardized and cannot be adjusted.

If you need to make a purchase that exceeds your Pay Ring limit, we recommend using your Debit Card instead.

Debit Card limits may be eligible for a temporary increase with proper documentation.

To request a limit increase for your Debit Card, please send a secure message through the Message Center in your Online Banking or Mobile App, and include:

• A color copy of a valid government-issued photo ID
• A copy of the invoice or contract related to the transaction

Please allow 1–2 business days for processing. We recommend submitting your request in advance of the intended transaction.

No. Each account holder may have only one active Pay Ring per eligible account.

Yes, your ring is associated with a card number in our system. However, this number is not shared. For online purchases requiring a full card number, please use your Quontic Bank debit card.

You can view your card activity anytime through Online or Mobile Banking.

Your transaction history includes purchases, deposits, and withdrawals.

No, the Quontic Pay Ring cannot be used to withdraw cash at ATMs. It is designed exclusively for contactless point-of-sale purchases. For ATM withdrawals, please use your Quontic Bank debit card.

Point-of-Sale (POS): $2,020 per day

Yes, you can use your Pay Ring internationally.

Note: Foreign currency conversion fees may apply depending on the location.

No, the Pay Ring cannot be used to make withdrawals at an ATM.

To access funds from your checking account, please use your Debit Card.

1. Standard replacement: No fee
2. Expedited delivery: $60 fee

If you need to replace your Pay Ring due to it being damaged—you can easily submit a new order by following these steps:

1. Go to https://www.quontic.com/pay-ring-order/
2. Personal information associated with your Quontic Bank account

Important:
To avoid delays, please send us a secure message requesting the closure of your currently active Pay Ring. Our policy allows only one active Pay Ring per account, so this step is required before a new one can be issued.

If your Pay Ring doesn’t fit comfortably:

Try wearing it on a different finger to see if it fits better.

If it still doesn’t work for you, you can request a replacement by following these steps:

1. Visit the Pay Ring order page: https://www.quontic.com/pay-ring-order/
2. Submit the personal information associated with your Quontic Bank account.

Important:
To avoid delays, please send us a secure message requesting the closure of your currently active Pay Ring. Our policy allows only one active Pay Ring per account, so this step is required before a new one can be issued.

If you need to replace your Pay Ring for any reason—whether lost, or stolen—you can easily submit a new order by following these steps:

1. Go to https://www.quontic.com/pay-ring-order/
2. Personal information associated with your Quontic Bank account

Important:

Review Your Transactions:
Please log in to Online Banking or the Mobile App to check your recent transactions and ensure there are no unauthorized charges.

Secure Your Account:
To help protect your account and avoid delays, contact our Customer Care team via phone or send us a secure message requesting the deactivation of your current Pay Ring.

Note: Our policy allows only one active Pay Ring per account. Deactivating your current ring is required before a new one can be issued.

Yes. As part of the activation process, you’ll be prompted to create a 4-digit PIN for added security.

To activate your ring, visit the Pay Ring Activation Page. You’ll need the following:

1. Personal information associated with your Quontic Bank account
2. The activation code included in the packaging with your Pay Ring

Once activated, your ring will be ready to use for secure, contactless payments.

Your Pay Ring will arrive within 10–14 business days after you submit your request.

To place your first order, please complete the Pay Ring Order Form.

Yes. To order a Pay Ring, you must have a Quontic Bank Checking account.

The Quontic Pay Ring is a wearable, contactless payment device that allows you to make purchases with a simple tap of your hand—no need to carry a debit card or phone. It works anywhere Mastercard® contactless payments are accepted.

Quontic will automatically mail you a replacement card before your current card expires. You should receive it at least two weeks prior to the end of the expiration month.

Once you receive your new card:

1. Activate it using the instructions provided.
2. Safely dispose of your expired card.

If you haven’t received your replacement card or need assistance, please contact our Customer Care team.

Yes, you may request a temporary increase to your debit card limits.

To submit your request, please send a secure message through the Message Center in your Online Banking or Mobile App, and include the following:

• A color copy of a valid government-issued photo ID
• A copy of the invoice or contract related to the transaction requiring the limit increase

Please allow 1–2 business days for processing. We recommend submitting your request in advance of the intended transaction.

No. Each account holder may have only one active ATM Card per eligible account.

You can view your withdrawal activity anytime through Online or Mobile Banking. Simply log into your account and check your transaction history.

You can withdraw cash at any ATM using your ATM Card.

Your ATM Cash Withdrawal limit is $500 per day.

Yes, you can use your ATM Card internationally.

Note: ATM operator fees may apply on the ATM used.

Yes. When you use an ATM that is not part of the Quontic network, you may incur fees charged by the ATM operator or the network used. Additionally, some ATMs may charge a fee for balance inquiries—even if you do not complete a withdrawal or transfer.

No. You can withdraw funds fee-free at over 90,000 ATMs nationwide.

Use our ATM Locator to find one near you.

1. Standard replacement: No fee
2. Expedited delivery: $60 fee

To submit a new order for a ATM Card:

1. Log into your Quontic Mobile App
2. Tap on More
3. Select “Tools”
4. Click on “Secure Forms”
5. Click on “Debit/ATM Card Order Form”

This process applies to existing Quontic customers only.

To submit a new order for a ATM Card:

1. Go to https://olb.quontic.com/Authentication
2. Select “Tools”
3. Click on “Secure Forms”
4. Click on “Debit/ATM Card Order Form”

This process applies to existing Quontic customers only.

Yes. As part of the activation process, you’ll be prompted to create a 4-digit PIN for added security.

To activate your card, simply call our Card Services automated support line at 855-485-7039.

Please call from the phone number linked to your account and have your card on hand. Follow the voice prompts to complete the activation process.

Your card will arrive within 10–14 business days after you submit your request.

ATM Cards are not automatically issued when an eligible account is opened. To request your card:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Select “Accounts”
6. Click “Set Up” next to the account eligible for a ATM Card 
7. Click “Add Card”

Once requested, your card will be shipped the next business day. 

Yes. To order a ATM Card, you must have a Quontic Bank Savings account.

A Quontic ATM Card is designed for basic banking access through Automated Teller Machines (ATMs). With it, you can:

1. Withdraw cash
2. Check your account balance

Unlike the Quontic Debit Card, the ATM card cannot be used for purchases or online transactions. It’s ideal for customers who prefer a simple way to manage their account without the added functionality of a debit card.

Quontic will automatically mail you a replacement card before your current card expires. You should receive it at least two weeks prior to the end of the expiration month.

Once you receive your new card:

1. Activate it using the instructions provided.
2. Safely dispose of your expired card.

If you haven’t received your replacement card or need assistance, please contact our Customer Care team.

Yes, you may request a temporary increase to your debit card limits.

To submit your request, please send a secure message through the Message Center in your Online Banking or Mobile App, and include the following:

• A color copy of a valid government-issued photo ID
• A copy of the invoice or contract related to the transaction requiring the limit increase

Please allow 1–2 business days for processing. We recommend submitting your request in advance of the intended transaction.

Yes. Your Debit Card can be used for recurring payments such as subscriptions, utilities, or memberships, as long as your account has sufficient funds.

No. Each account holder may have only one active Debit Card per eligible account.

You can view your card activity anytime through Online or Mobile Banking.

Your transaction history includes purchases, deposits, and withdrawals.

You can withdraw cash at any ATM using your Debit Card.

• Point-of-Sale (POS): $2,020 per day
• ATM Cash Withdrawal: $1,010 per day

Yes, you can use your Debit Card internationally.

Note: Foreign currency conversion fees and ATM operator fees may apply depending on the location and the ATM used.

Yes. When you use an ATM that is not part of the Quontic network, you may incur fees charged by the ATM operator or the network used. Additionally, some ATMs may charge a fee for balance inquiries—even if you do not complete a withdrawal or transfer.

No. You can withdraw funds fee-free at over 90,000 ATMs nationwide.

Use our ATM Locator to find one near you.

1. Standard replacement: No fee
2. Expedited delivery: $60 fee

To submit a new order for a Debit Card:

1. Log into your Quontic Mobile App
2. Tap on More
3. Select “Tools”
4. Click on “Secure Forms”
5. Click on “Debit/ATM Card Order Form”

This process applies to existing Quontic customers only.

To submit a new order for a Debit Card:

1. Go to https://olb.quontic.com/Authentication
2. Select “Tools”
3. Click on “Secure Forms”
4. Click on “Debit/ATM Card Order Form”

This process applies to existing Quontic customers only.

Yes. As part of the activation process, you’ll be prompted to create a 4-digit PIN for added security.

To activate your card, simply call our Card Services automated support line at 855-485-7039.

Please call from the phone number linked to your account and have your card on hand. Follow the voice prompts to complete the activation process.

Your card will arrive within 10–14 business days after you submit your request.

Debit Cards are not automatically issued when an eligible account is opened. To request your card:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Select “Accounts”
6. Click “Set Up” next to the account eligible for a Debit Card 
7. Click “Add Card”

Once requested, your card will be shipped the next business day. 

Yes. To order a Debit Card, you must have a Quontic Bank Checking account.

A Quontic Debit Card is a secure and convenient way to access your funds. Linked directly to your Quontic Bank checking account, it allows you to:

1. Make purchases in-store and online
2. Withdraw cash from ATMs
3. Pay bills and subscriptions

Your Quontic debit card carries the Mastercard® logo, meaning it’s accepted globally wherever Mastercard is supported. It also includes features like contactless payments, fraud protection, and real-time transaction alerts for added convenience and security.

If you haven’t received your checks within 14 business days of placing your order:

Contact us immediately so we can investigate and assist you.

You can reach us by:

1. Phone: Call 1-800-908-6600
2. Online: Send a secure message through the Message Center in Online Banking

Yes! You can track your check order using the email confirmation sent after your order is mailed.

Yes, an email notification will be sent to the account holder who placed the order when the checks are shipped.

You will receive a confirmation email sent to the primary account holder once your order is successfully placed.

Check orders typically arrive within 7–14 business days.

Please note:

1. Orders cannot be canceled or reissued before 14 business days unless there are exceptional circumstances.
2. Consider ordering early if you’re running low on checks.

Yes, in most cases you can customize your checks. Options include:

1. Omitting your address.
2. Adding a phone number

Tip: Provide your customization request when placing the order.

No, you can order checks from any reputable check printing company.

Important:

1. Ensure the checks meet banking standards (correct routing and account numbers).
2. Verify security features to help prevent fraud.

Check costs vary depending on the style and quantity you choose.

1. You’ll see the total cost before submitting your order.
2. Additional features like custom designs or expedited shipping may increase the price.

We partner with Deluxe, a trusted check printing provider, to fulfill your check orders.

To order more check books:

1. Log in to your Online Banking profile.
2. Navigate to Tools.
3. Select Secure Forms from the dropdown menu.
4. Choose Check Order Request Form.
5. Fill in all required information and submit the form.

Tip: Make sure your address and account details are correct before submitting to avoid delays.

To order checks for the first time:

1. Log in to your Online Banking profile.
2. Navigate to Tools.
3. Select Secure Forms from the dropdown menu.
4. Choose Check Order Request Form.
5. Fill in all required information and submit the form.

Tip: Make sure your address and account details are correct before submitting to avoid delays.

You can easily view details of any deposit you’ve made through the Quontic Mobile App:

1. Navigate to Deposit > Activity.
2. Select the deposit you wish to view for more information.

Tip: This is a great way to confirm your deposit status or keep a record for your personal files.

Yes! Quontic uses industry-standard encryption and security protocols.

Security Tips:

1. Avoid public Wi-Fi when depositing.
2. Enable account alerts for deposits.
3. Never share your login credentials.

No. Once submitted, the deposit cannot be canceled. If you made an error, contact us for assistance.

Duplicate deposits will be flagged and reversed. If this happens, contact us immediately via secure message or chat/audio.

If rejected, you’ll receive a notification via an email or via our secure Message Center with an explanation.

Common reasons include:

1. Blurry or incomplete images
2. Missing endorsement
3. Incorrect payee name

You’ll receive an email confirmation, and you can check the status under Deposit > Activity in the app.

Yes. Keep the check for at least 45 days before securely destroying it.

Refer to our Funds Availability Policy within our Quontic Bank Disclosure Required By Federal Law Disclosure for timeframes  on when your check will be available for use.

Deposits made before 4:00 PM ET (Mon–Fri, excluding holidays) are processed the same day.

Deposits made after 4:00 PM ET are processed the next business day.

Yes. We do not accept:

1. Foreign checks – Checks drawn on banks outside the U.S.
2. Savings bonds – U.S. Treasury savings bonds cannot be deposited via Mobile Deposit.
3. Third-party checks – Checks made payable to someone other than the account holder.
4. Certain money orders or cashier’s checks – Some may require in-person verification for security reasons.

You can request a temporary limit increase:

1. Contact us via secure message or phone call/ chat
2. Tell us how many checks and the total amount.
3. Allow 1–2 business days for processing.
4. We’ll confirm when your limit is increased and how long you have to deposit.

The standard limits are:

• Daily limit: $10,000
• Monthly limit: $25,000
• Maximum checks per day: 5

Want to check your exact daily limit?

Log into the Quontic Mobile App, tap Deposit, and look under the Deposit Amount field. Your current daily deposit limit will be displayed there.

No. Business checks must be deposited into a business account.

No. Third-party checks (checks made payable to someone other than the account holder) are not accepted.

No. The name on the check must match the name on your Quontic account.

The check must be written to the account holder exactly as their name appears on the account.

Important: Do NOT make checks payable to Quontic Bank or anyone else. Beneficiaries are not considered account holders.

On the back of the check:

• Sign your name exactly as it appears on your account.
• Write: “For Mobile Deposit Only at Quontic Bank.”

Also, make sure:

• The date is correct on the front.
• The payee name matches your account name.
• The written and numeric amounts match and are legible.

Follow these steps:

1. Log in to the Quontic Mobile App.
2. Tap Deposit at the bottom of your screen (look for the camera icon).
3. Agree to the Mobile Deposit Disclosures (first-time users only).
4. Review the Deposit Notice, then select Got it, Let’s go.
5. Choose the account you want to deposit into.
6. Enter the deposit amount.
7. Take clear photos of the front and back of the check.
8. Ensure your check is properly endorsed
9. Tap Submit Deposit.

Tip: Keep your check until the deposit clears.

Mobile Deposit works on most iOS and Android devices. Make sure your app is updated to the latest version for the best experience.

Yes. To activate Mobile Deposit:

1. Log in to the Quontic Mobile App.
2. Navigate to Deposit and follow the prompts to accept the Mobile Deposit disclosures.

Yes! You can deposit checks easily using the Quontic Mobile App once your account is active and verified. Mobile Deposit is available for most customers and is a secure, convenient way to add funds.

Note: CD accounts are not eligible for the Mobile Deposit feature. 

Mobile Deposit is a convenient feature in the Quontic Mobile App that allows you to deposit checks anytime, and anywhere. Simply take a photo of your check and submit it through the app. It’s secure, fast, and easy to use.

To access the Direct Deposit Tool through the website, begin by:

1. Logging into Online Banking
2. Select Tools
3. Select Set up Direct Deposit

If your employer supports this feature and doesn’t need a form from your bank to set it up, yes, you can set up direct deposit using the Direct Deposit Switch tool in Online Banking

No, Quontic doesn’t have early release of direct deposit. Direct deposits are released to an account when the employer releases the funds

The name of your employer that needs the form and the percentage or dollar amount that you will be having deposited into your account

Contact us through chat at Quontic.com or send a secure message in Online Banking to request a Direct Deposit Form. We will get the information from you and will provide you with a Quontic Direct Deposit Form via secure message in Online Banking.

Your employer will advise what they need to set this up for you. You’ll either need to provide them with your account number, routing number, and account type or they will require a Quontic provided Direct Deposit Form. If they allow you to set it up yourself, you may use the Direct Deposit Switch Tool

Yes, our Money Market, High Yield Savings, and all Checking accounts are eligible for direct deposit.

Yes! All of our transfer methods—External Transfers, ACH, Wire Transfers, Mobile Deposit, Direct Deposit, and Zelle®—are secure when used properly. Quontic uses industry-standard encryption and security protocols to protect your transactions.

Security Tips for Safe Transfers:

1. Verify Recipient Details: Always double-check account numbers and names before sending money.
2. Never Share Login Credentials: Keep your username, password, and security codes private.
3. Use Secure Networks: Avoid public Wi-Fi when accessing your banking information.
4. Enable Account Alerts: Set up notifications for transfers and deposits to monitor activity.
5. Beware of Scams: Quontic will never ask for your password or request funds via email or text.”

Currently, there are no promotional offers.

No. Once a Certificate of Deposit (CD) account is opened, you cannot add additional funds until the account reaches its maturity date. 

You can use any of these methods:

1. External Transfer from Quontic Online Banking – Log in to your Quontic account and initiate a transfer from another linked bank account.
2. External Transfer from Another Bank – Use your other bank’s online banking platform to send funds to your Quontic account.
3. ACH Transfer – Set up an ACH transfer from your other financial institution.
4. Wire Transfer – Send funds securely from another bank.
5. Mobile Deposit – Deposit checks using the Quontic Mobile App.
6. Direct Deposit – Arrange recurring deposits from your employer or other sources.

You can use any of these methods:

1. External Transfer from Quontic Online Banking – Log in to your Quontic account and initiate a transfer from another linked bank account.
2. External Transfer from Another Bank – Use your other bank’s online banking platform to send funds to your Quontic account.
3. ACH Transfer – Set up an ACH transfer from your other financial institution.
4. Wire Transfer – Send funds securely from another bank.
5. Mobile Deposit – Deposit checks using the Quontic Mobile App.
6. Direct Deposit – Arrange recurring deposits from your employer or other sources.
7. Zelle® – Transfer money quickly from eligible accounts.”

Yes! All of our transfer methods—External Transfers, ACH, Wire Transfers, Mobile Deposit, Direct Deposit, and Zelle®—are secure when used properly. Quontic uses industry-standard encryption and security protocols to protect your transactions.

Security Tips for Safe Transfers:

1. Verify Recipient Details: Always double-check account numbers and names before sending money.
2. Never Share Login Credentials: Keep your username, password, and security codes private.
3. Use Secure Networks: Avoid public Wi-Fi when accessing your banking information.
4. Enable Account Alerts: Set up notifications for transfers and deposits to monitor activity.
5. Beware of Scams: Quontic will never ask for your password or request funds via email or text.”

Currently, there are no promotional offers.

No. Once a Certificate of Deposit (CD) account is opened, you cannot add additional funds until the account reaches its maturity date. 

You can use any of these methods:

1. External Transfer – Initiate a transfer from another bank using their online banking platform.
2. ACH Transfer – Set up an ACH transfer from your other financial institution.
3. Wire Transfer – Send funds securely from another bank.
4. Mobile Deposit – Deposit checks using the Quontic Mobile App.
5. Direct Deposit – Arrange recurring deposits from your employer or other sources.

You can use any of these methods:

1. External Transfer – Initiate a transfer from another bank using their online banking platform.
2. ACH Transfer – Set up an ACH transfer from your other financial institution.
3. Wire Transfer – Send funds securely from another bank.
4. Mobile Deposit – Deposit checks using the Quontic Mobile App.
5. Direct Deposit – Arrange recurring deposits from your employer or other sources.
6. Zelle® – Transfer money quickly from eligible accounts.”

No, there are no fees for receiving incoming wire transfers at Quontic Bank.

To receive an incoming Domestic wire transfer, provide the sender with the following information:

Beneficiary Bank Name: Quontic Bank
Beneficiary Bank Address: 3105 Broadway, Astoria, NY, 11106
Beneficiary Bank Phone Number: 800-908-6600
Beneficiary Account Number: Your Quontic Bank account number
Beneficiary Bank Routing Number: 021473030

Yes, you can receive wire transfers in foreign currencies. The funds will be converted to U.S. dollars upon receipt, and any applicable conversion fees will apply.

The SWIFT code for Quontic Bank is NORHUS33.

To receive an international wire transfer, provide the sender with the following information:

Intermediary Bank Information:
Intermediary Beneficiary Bank Name: Atlantic Community Bankers Bank (ACBB)
Intermediary Beneficiary Bank Address: 225 Grandview Ave Suite 401, Camp Hill, PA 17011
Intermediary Beneficiary Bank Swift Code: NORHUS33

Final Bank Destination:
Beneficiary Bank Name: Quontic Bank
Beneficiary Bank Address: 3105 Broadway, Astoria, NY, 11106
Beneficiary Bank Phone Number: 800-908-6600
Beneficiary Account Number: Your Quontic Bank account number
Beneficiary Bank Swift Code: NORHUS33
Beneficiary Bank Routing Number: 021473030

If you need to send a wire transfer in a foreign currency, you will need to contact us, and we will provide the required documentation needed for this process.

International wire transfers received in foreign currencies will be converted to U.S. Dollars upon receipt. Any applicable conversion fees will apply.

No, wire transfers initiated through the Online Banking platform are processed in U.S. Dollars only. For foreign currency transfers, please contact our Customer Care team for assistance.

All domestic and international wire transfers are processed in U.S. Dollars through the Online Banking platform.

While there is no specific limit as long as the funds are available in your account, large transfers may require additional verification. Contact our Customer Care team for assistance with large transfers.

Yes, you can receive wire transfers in foreign currencies. The funds will be converted to U.S. dollars upon receipt, and any applicable conversion fees will apply.

For urgent transfers, ensure you initiate the wire transfer before the cut-off time, verify all recipient information and ensure to provide all required documentation, such as Drivers’ License or State ID if needed,  to avoid delays.

Yes, wire transfers can be used to pay for goods and services, both domestically and internationally. Ensure you have the correct recipient information to avoid any issues.

Double-check the information you entered and try again. If the issue persists, contact our Customer Care team for assistance.

Some countries may have restrictions on wire transfers.

To ensure timely processing, initiate your wire transfer well before the cut-off time, double-check all recipient information for accuracy and ensure Quontic bank has all of the requested documentation, such as Drivers’ License or State ID, if needed.

Some countries have currency restrictions that may affect wire transfers.

You will need to provide the recipient’s name, bank name, account number, SWIFT/BIC code, and the currency in which you wish to send the funds. Additional documentation may be required, which we will provide upon request.

To send a wire transfer abroad in foreign currency, you will need to manually submit the request. Send us a message via the Online Banking (OLB) platform by navigating Wires and we will provide the required documentation needed for this process.

International wire transfers may require additional information, such as the recipient’s SWIFT/BIC code, the purpose of the transfer, and may require our manual process. 

Ensure you have all necessary details before initiating the transfer.

Wire transfers can only be sent to bank accounts. 

The cut-off time for same-day wire transfers is:

• Domestic Wires  4:00 PM EST
• International and Foreign Currency Wires is 12:00 PM EST

For security reasons, wire transfers cannot be initiated over the phone. You must use our Online Banking platform or Mobile App.

Yes, there may be additional fees for currency conversion. 

If you suspect fraud, contact our Customer Care team immediately. We will investigate the issue and take necessary actions to secure your account.

International wire transfers can be made in various currencies.

A wire transfer is a real-time electronic transfer of funds between banks, typically processed within a few hours to a day. An ACH (Automated Clearing House) transfer is a batch-processed transfer that can take 1-3 business days to complete.

(Transfer time depends on business day/weekend or holiday, and time of day submitted.)

Yes, wire transfers can be used for both personal and business accounts. Ensure you have the necessary information for the recipient’s business account.

For large transfers, initiate a wire transfer and ensure the funds are available in your account.

If you do not have sufficient funds, including the wire transfer fee,  the wire will not go through. 

Currently, wire transfers cannot be scheduled for future dates. They must be initiated on the day you want the transfer to be processed.

You can track the status of your wire transfer through your Online Banking account or Mobile App. Navigate to the Transfers section and select Wire Transfer to view the status.

Wire transfers can be made to and from checking, savings, and money market accounts. Ensure the recipient’s account is eligible to receive wire transfers.

Once a wire transfer has been initiated, it cannot be canceled. Ensure all information is correct before submitting the transfer.

Domestic wire transfers are typically processed within the same business day.

International wire transfers may take 3-5 business days, depending on the recipient’s bank and country.  

You will need to provide the recipient’s name, bank name, account number, and routing number (for domestic transfers) or SWIFT/BIC code (for international transfers).

No, accounts that have been open for less than 30 days do not have access to the wire transfer feature. Once your account has been open for more than 30 days, this feature will be enabled. Please reach out to Customer Care to complete a manual wire.

There is no wire limit as long as the funds, including the wire transfer fee, are available in your account.

The fees for wire transfers are as follows:

• Domestic outgoing wire transfer: $25
• International outgoing wire transfer: $35 
• There are no fees for incoming wire transfers.

A wire transfer is a method of electronically transferring funds from one bank account to another, either domestically or internationally.

If you are already enrolled with Zelle®: No action is needed. The money will be deposited directly into your linked bank account, typically within minutes.

If you are not enrolled: Log in to your Mobile App and complete Zelle® enrollment to receive the funds.

If the recipient’s financial institution does not support Zelle®, you’ll need to use an alternative method to transfer funds, such as a wire transfer or another payment service.

Keeping your money and information safe is a top priority for Quontic. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

Your U.S. mobile phone number or email address may already be associated with a Zelle® enrollment through another financial institution or the Zelle® App.

You can update your phone number and email address by logging into your Online Banking Portal and updating this information, or you can call Quontic Online & Mobile banking support toll-free at 1-800-908-6600 or email [email protected] for further assistance.

Possible reasons Quontic Zelle® is not working:

• Reason 1: Your email address or U.S. Mobile number is already associated with a Zelle® Profile through another participating bank or credit union. Your Mobile number or email address can’t be enrolled with more than one Zelle®  account.
• Reason 2: You have exceeded the transfer limit. The maximum transaction limit is $500, and the maximum allowed for total daily transactions is $1,000.

Zelle® payments aren’t immediate and if issued after business hours, will not show pending until after first full business day

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, choose the payment you want to cancel, and then select “Cancel This Payment.”

If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

 Yes! They will receive a notification via email or text message.

Quontic does not charge any fees to use Zelle®.

Yes, the maximum transaction limit is $500 and maximum allowed for total transactions per day is $1,000. Please note limits cannot be raised.

Zelle® is a great way to send money to friends, family or others you trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle® for these types of transactions, which are potentially high risk.

If your bank or credit union offers Zelle®, you can send money to people you know and trust with an eligible bank account in the U.S.
 

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you do not use Zelle® for these types of transactions. These transactions are potentially high risk. Zelle® should only be used to send money to friends, family, and others you trust. Zelle® does not offer a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Quontic does not offer a protection program for any authorized payments made with Zelle®.

You can send, request, or receive money with Zelle®. After you’ve enrolled, simply add your recipient’s email address or U.S. mobile number, the amount you’d like to send or request, review and add a memo, and hit “confirm.” In most cases, the money is typically available in minutes1. To receive money, just share your enrolled email address or U.S. mobile number with a friend or person you trust and ask them to send you money with Zelle®.

It’s easy. Zelle® is already available within our Quontic Mobile App! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today. 

To use Zelle®  with Quontic, you must have one of the following account types:

• Money Market
• Cash Rewards Checking
• High Interest Checking
• Wearable Checking

Additionally, ensure you enroll using an email address or mobile number not currently registered with Zelle®  at another financial institution.

Zelle® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S. – typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank. Ask your recipient to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

*A U.S. checking account is required to use Zelle® ®. Transactions between enrolled consumers typically occur in minutes but could take a few days and generally do not incur transaction fees.

Go to Settings in Online Banking or Mobile App and choose alert preferences (e.g., confirmations, reminders).

Yes. You can download or print your payment history from Online Banking.

Contact Customer Care immediately. We will assist with investigating and resolving the issue.

Common reasons include incorrect payee details or insufficient funds. Review and reschedule if needed.

Check your account balance. If funds were sufficient and the payment failed, contact Customer Care.

Verify your information and try again. If the issue persists, contact Customer Care.

No. Each OTP is valid for one transaction only.

Yes. OTPs add an extra layer of security to protect your account.

Confirm your contact details and internet connection. If still not received, request a new code or contact Customer Care.

You’ll receive an OTP when adding a payee, making a payment, or modifying payment details.

An OTP is a unique code sent to your registered mobile number or email to verify your identity during sensitive transactions.

Yes. Payments must be scheduled before the daily cut-off time for same-day or next-day processing. Check the Bill Pay section for details.

Payments exceeding limits will not process. Wait for the next period or use a Wire Transfer (fees apply).

Lower limits help prevent fraud. Limits increase after 30 days and cannot be raised.

Yes. Limits vary by account age:

• Accounts < 30 days: Daily $4,000 | Weekly $5,000 | Monthly $10,000.
• Accounts ≥ 30 days: Daily $10,000 | Weekly $10,000 | Monthly $20,000.

Yes. Most major credit cards, loan providers, and utility companies can be added as payees.

We’ll send a paper check. Your account is debited only when the check is deposited.

Yes. You can pay using the payee’s name and address.

Yes. Add the individual as a payee and enter their details.

Your account is debited on the payment date you select, or when the check is deposited (for paper check payments).

Yes. Payments can be scheduled up to one year in advance.

Yes. You can set up recurring payments in the Bill Pay section by selecting the frequency and duration.

Same-day payments are only available for select payees and must be scheduled before the cut-off time.

Same-day payments are available for select payees. Check Bill Pay for eligible payees and cut-off times.

Payments typically process within 1–3 business days, but delivery times may vary by payee.

Go to Bill Pay, locate the payment, and follow the prompts to edit or cancel.

If available, it means the biller accepts electronic payments. Follow the on-screen steps to add instantly.

Certain payees automatically accept electronic payments. If available, this option will be selected for you—no additional steps required.

Update the payee information in Bill Pay before scheduling your next payment.

Ensure all required fields are completed. If the issue persists, try again later or contact Customer Care.

Select the payee in Bill Pay and follow prompts to update details.

Online Banking: Transfer & Pay > Bill Pay > Add Biller. Mobile App: More > Transfer & Pay > Bill Pay > Add Biller.

Log in to Online Banking or the Mobile App, navigate to Bill Pay, and follow the prompts to add payees and schedule payments.

Bill Pay is available for eligible checking accounts.

Quontic does not charge fees for Bill Pay. However, some payees may charge fees for electronic payments. Please confirm with your payee.

Yes. We use encryption and advanced security measures to protect your information.

Bill Pay is a secure service that allows you to pay bills directly from your bank account through Online Banking or our Mobile App.

No. External Transfers are intended for accounts owned by the same individual. Transfers between accounts with different ownership may be rejected or flagged for review.

Entering incorrect account or routing numbers may cause your External Transfer to fail or be returned by the receiving institution. To help ensure successful transfers, always double-check your account details before submitting.

If incorrect information is submitted:

1. As part of our security protocols, your account may be temporarily restricted from certain Online Banking features—including External Transfers—while we review the transaction.
2. In some cases, we may request documentation to verify ownership of the external account or confirm the intended transfer via your Online Banking platform.

These measures are in place to protect your account and ensure the integrity of your transactions. Once the review is complete, any restrictions will be lifted and full access restored.”

Yes, you can link a jointly owned external account as long as you are an authorized owner. The account must be in your name and meet verification requirements.

When adding an external account, you’ll see a list of supported financial institutions. If your institution is not listed, you can still add the account manually and verify it using micro deposits, which typically take 1–3 business days.

No. External Transfers are intended for moving funds between your own accounts at different financial institutions. To pay your credit card bill, please use the Bill Pay feature.

If you experience an error, double-check the account details and try again. If the issue persists, please contact our Customer Care team for assistance.

Yes. You can schedule External Transfers for future dates using our Online Banking platform.

For urgent transfers, we recommend initiating a Wire Transfer, which typically processes within the same business day. Please note that wire transfer fees may apply.

Yes. You can view your transfer history—including completed, pending, and failed transfers—within the Transfers section of your Online Banking platform.

You’ll need the account number, routing number, and account type of the external account. Alternatively, you can use your online banking credentials for the other financial institution if it supports Plaid integration.

To remove an external account from your Online Banking profile:

1. Log into the Quontic Mobile App:
2. Navigate to More
3. Go to Settings
4. Select Account Preferences
5. Click on Accounts
6. Under ACH Accounts, click the trash can icon next to the account you wish to remove
7. Confirm the deletion”

To remove an external account from your Online Banking profile:

1. Log in to Online Banking
2. Go to Settings
3. Select Account Preferences
4. Click on Accounts
5. Under ACH Accounts, click the trash can icon next to the account you wish to remove
6. Confirm the deletion”

No. For security reasons, External Transfers cannot be initiated over the phone. You must use our Online Banking platform or Mobile App to complete these transactions.

External Transfers initiated on weekends or federal holidays will be processed on the next business day. Please plan accordingly to ensure timely delivery of funds.

Yes. You can set up notifications for both successful and failed transfers through your Online Banking platform. Alerts can be sent via email or text to help you stay informed about your account activity.

To avoid delays, initiate your External Transfers well in advance of any due dates or deadlines. Transfers typically take 1–3 business days to process, so planning ahead is key.

If an External Transfer fails, it may be due to one of the following reasons:

1. ncorrect account or routing number
2. Insufficient funds
3. Account restrictions or limits
4. Connectivity issues with the external financial institution

If a transfer fails, you will typically receive a notification in your Online Banking platform. We recommend reviewing the transfer details and contacting Customer Care for assistance if needed.

There is no limit to the number of transfers you can initiate, as long as you stay within your daily and monthly dollar limits.

Contact our Customer Care team immediately. We will investigate and take steps to secure your account.

No. External Transfers are designed for moving funds between accounts that you personally own at different U.S. financial institutions. They cannot be used to pay bills or send money to third parties. For those purposes, consider using bill pay services or our Zelle® feature via the Mobile App.

If you need to transfer more than your limit, consider these alternatives:

1. Initiate a transfer from your other financial institution using your Quontic account and routing number (021473030).
2. Write a personal check (if applicable) and deposit it at your other bank.
3. Request a Wire Transfer (fees apply).

You can set up alerts via Online Banking or the Mobile App:

• Online Banking (Desktop):
  Settings → Account Preferences → Alerts
• Mobile App:
  More → Settings → Account Preferences → Alerts

Yes. You can transfer to and from checking, savings, and money market accounts. CD accounts are not eligible.

No. Once initiated, External Transfers cannot be canceled.

Yes, we have security measures to protect your information and transactions, such as multi-factor authentication, and monitoring for suspicious activity.

Yes. You can schedule transfers to recur daily, weekly, monthly, or at custom intervals.

• Online Banking (Desktop):
  Transfers & Pay → Transfers → Activity
• Mobile App:
  Transfers → Activity

Transfers typically take 1–3 business days to process.

• Daily Limit: $2,000
• Monthly Limit: $10,000

**These limits are fixed and cannot be increased.

Quontic does not charge fees for External Transfers initiated through Online Banking. However, your other financial institution may charge fees for certain types of transfers, such as same-day processing.

After adding an external account, a micro deposit will be made to that account within 1-3 business days. Once you see the deposit, log in to your online banking, navigate to the External Transfer section, and follow the steps to verify your external account.

You can add an external account instantly by entering your online banking credentials for the other institution. If your bank is not listed or does not support Plaid, you can manually add the account and verify it using micro deposits (1–3 business days).

Limits are only visible once the feature is enabled. If your account is less than 30 days old, you will not be able to view limits.

To view limits:

• Online Banking (Desktop):
  Transfers & Pay → Transfers → Make a Transfer → View Limits
• Mobile App:
  Transfers → Make a Transfer → View Limits

External Transfers provide a convenient and secure way to manage your finances by allowing you to move money between your accounts at different banks.

An External Transfer allows you to move funds between your checking or savings accounts at different U.S. financial institutions. Please note: CD accounts are not eligible for External Transfers through Online Banking.

Yes. You may qualify for more than $250,000 in coverage at a single FDIC-insured bank if your funds are held in different ownership categories.

For example, a revocable trust account with one owner and three unique beneficiaries may be insured up to $750,000.

Deposit products are the types of accounts you can open at a bank, such as:

• Checking accounts
• Savings accounts
• Money Market Deposit Accounts (MMDAs)
• Certificates of Deposit (CDs)

These products are FDIC-insured when held at an FDIC-insured bank.

Ownership categories refer to how your accounts are owned or titled, and they determine how much FDIC insurance coverage you qualify for. Examples include:

• Single accounts (owned by one person)
• Joint accounts (owned by two or more people)
• Revocable trusts (e.g., Payable on Death [POD] or In Trust For [ITF] accounts)

Each ownership category is insured separately, which may allow you to qualify for more than $250,000 in total coverage.

The standard FDIC insurance covers up to $250,000 per depositor, per FDIC-insured bank, per ownership category.

This means your coverage depends on:

• How your accounts are titled (e.g., individual, joint, revocable trust (Beneficiaries))
• Where your accounts are held (each FDIC-insured bank is covered separately)
• The total balance across all accounts in the same ownership category

To get a personalized estimate of your coverage, you can use the FDIC’s Electronic Deposit Insurance Estimator (EDIE).

You can check your coverage in a few simple ways:

• Use the FDIC’s Electronic Deposit Insurance Estimator (EDIE):
  Visit edie.fdic.gov and enter your account details to see how much of your money is insured.
• Submit a request online:
  Go to the FDIC Information and Support Center to ask about your deposit insurance coverage.
• Call the FDIC:
  Speak directly with a deposit insurance specialist by calling 1-877-ASK-FDIC (1-877-275-3342).

Please go to: https://banks.data.fdic.gov/bankfind-suite/bankfind where you will be able to search for Quontic.

You can confirm Quontic’s FDIC insurance status by visiting the FDIC’s BankFind Suite and searching for “Quontic.”

You don’t need to take any action. As long as your deposit account is held at an FDIC-insured bank, your funds are automatically protected up to the applicable limits.

FDIC deposit insurance safeguards your money if an FDIC-insured bank fails. You don’t need to apply or pay for this coverage—it’s automatic when you open a deposit account at an FDIC-insured institution.

Coverage includes both the principal and any interest accrued through the date of the bank’s failure, up to the insurance limit.

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the U.S. government that protects depositors by insuring their funds in the event an FDIC-insured bank fails.

If your bank is FDIC-insured—like Quontic Bank—your deposits are automatically protected up to $250,000 per depositor, per ownership category, per bank. This coverage is backed by the full faith and credit of the United States government.

No, Quontic does not provide CD statements. However, you can view your interest payments and CD activity through our Online Banking Platform.

Yes, you may convert your CD to a different term once it reaches maturity. 

Account conversions are not supported. If you wish to switch to a different product type, such as a checking or savings account, you will need to open a new account that aligns with your financial needs.

Yes, you will receive a confirmation when your CD automatically renews. The confirmation will be mailed to the address on file when on the maturity date.

We’ll send you a reminder by mail about 30 days before your CD matures.

Once your CD matures, you’ll have a 10-day grace period to:

• Change the term
• Make a full or partial withdrawal
• Close the account

If we don’t receive instructions by the end of the grace period, your CD will automatically renew for the same term at the current rate. The renewed CD will include your original principal and any interest not withdrawn. A confirmation letter will follow by mail.

You can view your CD details by signing onto your Online Banking Platform. Navigate to your account and click on Account Details.

You can view your CD maturity date by signing onto your Online Banking Platform. Navigate to your account and click on Account Details.

Interest on your CD is typically posted either at the end of the month or on the 10th of each month. You can view your accrued interest through Quontic’s Online Banking platform.

Interest is compounded daily and credited to your account monthly. Interest is calculated using the daily balance method. This method applies a daily periodic rate to the principal and interest that has accrued in the account each day.

Your CD rate will be unaffected and remain the same. When you open a CD with Quontic, you are locked into that rate at the time of the application for the CD’s entire term length.

Your CD account will be opened at the Annual Percentage Yield (APY) that was effective on the day you submitted your application for approval.

We may change the advertised Annual Percentage Yield rate any time without notice.

A CD is a savings account with a fixed interest rate and a set term. You agree to leave your money in the account for that period—typically a few months to several years—in exchange for a higher return than a regular savings account. CDs offer a secure, predictable way to grow your savings.

Once a CD is opened, you can’t add funds during its term. However, when the CD matures, you’ll have a 10-day grace period to add funds before it renews. During that time, you can:

• Transfer from a Quontic checking or savings account
• Send a wire transfer from an external bank
• Open a new CD with additional funds

The maximum deposit to open a CD is $1,000,000.

The minimum deposit required to open a CD is $500.

Quontic offers a variety of Certificate of Deposit accounts. To learn more about the different terms and options, please visit our https://www.quontic.com/banking/savings/certificates-of-deposit/

No, account conversions are not supported. To switch to a different product type, you will need to open a new account that meets your needs.

Yes, you can link your High Interest Checking account to external financial institutions or third-party apps using their external transfer or account linking features. This allows for seamless integration with budgeting tools, payment platforms, and other financial services.

Yes, direct deposit can be set up through your employer or by using the Direct Deposit feature available in our online banking or mobile app.

Monthly statements are delivered electronically and can be accessed through online banking or the Quontic mobile app.

No, there is no limit to the number of transactions you can make each month.

Interest is compounded daily and deposited into your account on the 10th of each month (unless it falls on a holiday or a weekend, then the interest is deposited on the business day before) based on your daily balance and satisfying the point of sale eligible transactions requirements per statement cycle. 

We may change the interest rate on your account at any time without notice.

No, there are no transaction or balance requirements to earn the advertised APY. All account holders receive the stated interest rate regardless of activity or balance.

No, there are no monthly maintenance fees to keep your account active. For details on other services and potential fees, please refer to our Schedule of Fees.

A minimum balance of is not required to earn interest. Interest is compounded daily and deposited into your account at the end of each cycle.

If an account is at a zero balance for 90 consecutive days, it will automatically close.

High Yield Savings is a personal savings account that earns interest at a competitive rate, helping you grow your savings while maintaining access to your funds.

You can add money using any of the following methods:

• ACH Transfer – From your external bank (check their transfer limits).
• Zelle® – If supported by your external bank.
• Wire Transfer – Send a wire directly to your account.
• P2P Services – Use PayPal, Venmo, or similar apps.
• Mobile Check Deposit – Via our app.

Yes. During the application process, you can fund your new account with:

• Up to $1,000 using our Plaid feature, which securely connects to your external bank for the initial deposit only.
• Up to $500 if you choose to manually enter your external account information.

The minimum deposit required to open a High Yield Savings account is $100.

Quontic offers a High Yield Savings account. To learn more about the product and features, please visit our https://www.quontic.com/banking/savings/high-yield-savings/

No, account conversions are not supported. To switch to a different product type, you will need to open a new account that meets your needs.

Yes, you can link your High Interest Checking account to external financial institutions or third-party apps using their external transfer or account linking features. This allows for seamless integration with budgeting tools, payment platforms, and other financial services.

Yes, direct deposit can be set up through your employer or by using the Direct Deposit feature available in our online banking or mobile app.

Monthly statements are delivered electronically and can be accessed through online banking or the Quontic mobile app.

No, there is no limit to the number of transactions you can make each month.

This is a variable rate account, the interest rate can change at any time without notice.

Interest is compounded daily and deposited into your account at the end of each statement cycle–the 10th of each month.  Please review your statement for clarity when the 10th falls on a weekend or holiday, as interest is paid the first business day prior but calculates to the end of the cycle date. 

No, there is no introductory rate period. The rates shown apply to all new and existing accounts. This is a variable rate account and rates are subject to change at any time.

 You will receive the advertised rate when you open your Money Market account. Please note that this is a variable rate account, and the rate is subject to change at any time. As stated in our disclosure, we do not provide alerts when the rate increases or decreases.

No, there are no monthly maintenance fees to keep your account active. For details on other services and potential fees, please refer to our Schedule of Fees.

A minimum balance of is not required to earn interest. Interest is compounded daily and deposited into your account at the end of each cycle.

If an account is at a zero balance for 90 consecutive days, it will automatically close.

Money Market is a personal interest-bearing account that offers a competitive yield on your balance. It combines the earning potential of a savings account with the transactional flexibility of a checking account, including features like check-writing privileges and debit card.

You can add money using any of the following methods:

• ACH Transfer – From your external bank (check their transfer limits).
• Zelle® – If supported by your external bank.
• Wire Transfer – Send a wire directly to your account.
• P2P Services – Use PayPal, Venmo, or similar apps.
• Mobile Check Deposit – Via our app.

Yes. During the application process, you can fund your new account with:

• Up to $1,000 using our Plaid feature, which securely connects to your external bank for the initial deposit only.
• Up to $500 if you choose to manually enter your external account information.

The minimum deposit required to open a Money Market Checking account is $100.

You can securely open your new Money Market Checking account online in less than 3 minutes by visiting
https://www.quontic.com/banking/checking/money-market-account/

No, account conversions are not supported. To switch to a different product type, you will need to open a new account that meets your needs.

Yes, you can link your High Interest Checking account to external financial institutions or third-party apps using their external transfer or account linking features. This allows for seamless integration with budgeting tools, payment platforms, and other financial services.

Yes, direct deposit can be set up through your employer or by using the Direct Deposit feature available in our online banking or mobile app.

Monthly statements are delivered electronically and can be accessed through online banking or the Quontic mobile app.

No, there is no limit to the number of transactions you can make each month.

Your cash back reward will be paid and deposited into your checking account at the beginning of each new statement cycle, which is the 10th of every month. 

Yes there is. You can earn 1.00% cash back on eligible debit card purchases, up to a total of $50 per statement cycle. It’s a great way to get rewarded for your everyday spending!

ATM-processed transactions; transfers between accounts; purchases made with debit cards not issued by our bank; cash over portions of point-of-sale transactions; Peer-to-Peer (P2P) payments (such as Apple Pay Cash*); loan payments or account funding made with your debit card and purchases made using third-party payment accounts.

To earn cash back, use your Quontic Debit Card on qualifying point of sale (POS) debit card transactions. These transactions must post and settle to the account within each statement cycle to receive 1.00% cash back. 

The following activities are not considered POS debit card transactions and do not count toward earning rewards:

• Intentionally creating spending for the sole purpose of generating rewards at little or no cost violates the intent of Quontic’s Cash Reward Checking, and subjects the account to closure.
• ATM – processed transactions;
• transfers between accounts;
• purchases made with debit cards not issued by our bank;
• cash over portions of point-of-sale transactions;
• Peer-to-Peer (P2P) payments (such as Apple Pay Cash*);
• loan payments or account funding made with your debit card and purchases made using third-party payment accounts.

Quontic may close the account for any reason including manufactured spending.  Transactions may take one or more business days from the date the transaction was made to post and settle to an account.

No, there are no monthly maintenance fees to keep your account active. For details on other services and potential fees, please refer to our Schedule of Fees.

No, there is no minimum daily balance required to receive the cash back reward.

If an account is at a zero balance for 90 consecutive days, it will automatically close.

Cash Rewards Checking is a personal checking account that does not earn interest but may offer cash rewards based on qualifying activity.

You can add money using any of the following methods:

• ACH Transfer – From your external bank (check their transfer limits).
• Zelle® – If supported by your external bank.
• Wire Transfer – Send a wire directly to your account.
• P2P Services – Use PayPal, Venmo, or similar apps.
• Mobile Check Deposit – Via our app.

Yes. During the application process, you can fund your new account with:

• Up to $1,000 using our Plaid feature, which securely connects to your external bank for the initial deposit only.
• Up to $500 if you choose to manually enter your external account information.

The minimum deposit required to open a Cash Rewards Checking account is $100.

You can securely open your new Cash Reward Checking account online in less than 3 minutes by visiting https://www.quontic.com/cash-rewards-checking/

No, account conversions are not supported. To switch to a different product type, you will need to open a new account that meets your needs.

Yes, you can link your High Interest Checking account to external financial institutions or third-party apps using their external transfer or account linking features. This allows for seamless integration with budgeting tools, payment platforms, and other financial services.

Yes, direct deposit can be set up through your employer or by using the Direct Deposit feature available in our online banking or mobile app.

Monthly statements are delivered electronically and can be accessed through online banking or the Quontic mobile app.

No, there is no limit to the number of transactions you can make each month.

The Pay Ring has to be ordered separately by completing the order form at https://www.quontic.com/pay-ring-order/

No, there are no monthly maintenance fees to keep your account active. For details on other services and potential fees, please refer to our Schedule of Fees.

No, there is no minimum daily balance requirement to maintain this account.

If an account is at a zero balance for 90 consecutive days, it will automatically close.

Wearable Checking is the nation’s first checking account that includes a complimentary Pay Ring—a secure, contactless payment device that allows you to make purchases without carrying a physical debit card.

Please note: This account does not earn interest and does not offer cashback rewards.

You can add money using any of the following methods:

• ACH Transfer – From your external bank (check their transfer limits).
• Zelle® – If supported by your external bank
• Wire Transfer – Send a wire directly to your account
• P2P Services – Use PayPal, Venmo, or similar apps
• Mobile Check Deposit – Via our app

Yes. During the application process, you can fund your new account with:

• Up to $1,000 using our Plaid feature, which securely connects to your external bank for the initial deposit only.
• Up to $500 if you choose to manually enter your external account information.

The minimum deposit required to open a Wearable Checking account is $100.

You can securely open your new Wearable Checking account online in less than 3 minutes by visiting
https://www.quontic.com/banking/checking/wearable-checking/

No, account conversions are not supported. To switch to a different product type, you will need to open a new account that meets your needs.

Yes, you can link your High Interest Checking account to external financial institutions or third-party apps using their external transfer or account linking features. This allows for seamless integration with budgeting tools, payment platforms, and other financial services.

Yes, direct deposit can be set up through your employer or by using the Direct Deposit feature available in our online banking or mobile app.

Monthly statements are delivered electronically and can be accessed through online banking or the Quontic mobile app.

No, there is no limit to the number of transactions you can make each month.

Interest is compounded daily and deposited into your account on the 10th of each month (unless it falls on a holiday or a weekend, then the interest is deposited on the business day before) based on your daily balance and satisfying the point of sale eligible transactions requirements per statement cycle. 

We may change the interest rate on your account at any time without notice.

If you do not meet the qualifying transaction requirements, your account will earn interest at the default rate of 0.01% APY.

ATM- processed transactions; transfers between accounts; purchases made with debit cards not issued by our bank; cash over portions of point-of-sale transactions; Peer-to-Peer (P2P) payments (such as Apple Pay Cash*); loan payments or account funding made with your debit card and purchases made using third-party payment accounts. 

Earn the current APY on all balance tiers when you make at least 10 qualifying debit card point of sale transactions of $10 or more per statement cycle. Failure to make qualifying transactions will result in 0.01% interest and APY.

To qualify for the current APY, you need to make at least 10 qualifying debit card point of sale transactions of $10 or more per statement cycle.

No, there are no monthly maintenance fees to keep your account active. For details on other services and potential fees, please refer to our Schedule of Fees.

No, there is no minimum daily balance required to earn interest on this account.

If an account is at a zero balance for 90 consecutive days, it will automatically close.

High Interest Checking is a personal checking account that earns interest on your balance, offering competitive rates when qualifying transaction requirements are met.

You can add money using any of the following methods:

• ACH Transfer – From your external bank (check their transfer limits).
• Zelle® – If supported by your external bank.
• Wire Transfer – Send a wire directly to your account.
• P2P Services – Use PayPal, Venmo, or similar apps.
• Mobile Check Deposit – Via our app.

Yes. During the application process, you can fund your new account with:

Up to $1,000 using our Plaid feature, which securely connects to your external bank for the initial deposit only.
Up to $500 if you choose to manually enter your external account information.

The minimum deposit required to open a High Interest Checking account is $100.

You can securely open your new High Interest Checking account online in less than 3 minutes by visiting https://www.quontic.com/banking/checking/high-interest-checking/.

This could be due to missing required fields, incorrect formatting, or a temporary system issue. Please double-check your entries and try again. If the issue persists, contact our Customer Care team for assistance.

We’re happy to help! Please contact our Customer Care team during business hours.

If the verification code is entered incorrectly multiple times, your application will be temporarily locked for 24 hours. Please wait for the lockout period to expire before trying again.

Please check your Spam or Junk folders first. If you still haven’t received the email, it may be due to your email provider blocking messages from our application portal.

Some domains (e.g., sbcglobal.net or att.net) may block these emails entirely, which unfortunately we cannot troubleshoot.

We recommend using a different email provider to continue your application.

Yes. The minimum and maximum deposit amounts allowed during the application process will be displayed on the funding page after you enter your desired deposit amount.

Please review the displayed limits carefully before proceeding to ensure your deposit meets the requirements.

Once the funding deposit is authorized and the application is submitted, it cannot be canceled.

If the funding transfer is unsuccessful, your account will be restricted to protect against potential risks. In such cases, we may request documentation permitted by law to verify your information and determine next steps.

To help avoid delays, please ensure your external account is correctly linked and has sufficient funds before initiating the transfer.

Yes. If you used an external bank account for your initial deposit, the funds will be placed on hold for 5 business days after your application is approved. This hold period allows time for the ACH transfer to fully clear and ensures secure processing.

ACH transfers typically take 1–3 business days to complete. 

No, only personal accounts are eligible for the initial funding deposit.

No, Zelle® cannot be used to fund your new account.

You must link an external bank account during the application to initiate an ACH transfer.

No, checks or cash cannot be used for the initial funding deposit.

To proceed with your application, you must link an external bank account and initiate an ACH transfer during the application process.

No, the external account used for funding must be in your name or a joint account where you are listed as an account holder.

Linking an external account in your name is required to fund a new account.

If you do not have an eligible external account, you will not be able to proceed with the application at this time.

During the application process, you’ll be prompted to securely connect your external bank account using our verification system. This allows us to initiate the funding deposit via ACH transfer.

No, the initial deposit must be completed during the application process. Your account cannot be opened without successfully funding it at that time.

To fund your account, you must link a personal external bank account in your name (or a joint account where you’re listed) during the application. This allows us to initiate an ACH transfer for the opening deposit.

The funding step takes place during the application process. Before submitting your application, you’ll be prompted to either link your external bank account or manually enter your account details. You’ll also need to authorize the initial deposit at that time.

This step is required to complete and submit your application.

We’re unable to delete information associated with declined or cancelled applications. Maintaining these records is necessary to ensure the integrity of our application process and to comply with banking regulations.

Rest assured, we do not sell or use your information for any other purpose.

For more details, please refer to our Privacy Statement.

No. If your application is declined, Quontic will not initiate a funding deposit from your external account.

You will receive a notification via email with details regarding the status of your application.

We understand how disappointing it can be to have your application declined. At this time, we’re unable to accept a new application once one has been declined.

However, we’re continuously working to improve our process, and we encourage you to check back in 6 months to try again. We appreciate your interest in Quontic Bank and hope to serve you in the future.

No, only one initial deposit is required to open the account. Joint owners do not need to fund the account separately unless they choose to.

No, once an invitation is sent, the email address cannot be edited. You’ll need to cancel the original invitation and send a new one using the correct email.

Yes, each joint owner can log in separately using their own credentials once their portion of the application is approved. They’ll have full access to mobile banking features, including viewing transactions, transferring funds, and managing account settings.

If your joint owner repeatedly doesn’t receive the invitation email—even after checking spam folders and resending—it may be due to email filtering or a typo in the email address.

Here’s what you can do:

1. Double-check the email address you entered for accuracy
2. Cancel the original invitation using the steps in your online banking portal
3. Send a brand new invitation using a verified and correctly spelled email address
4. If the issue persists, contact Customer Care for further troubleshooting

If your joint owner hasn’t received the invitation, ask them to check their spam or junk folder first. If it’s not there, you can resend the invitation by following the same steps you used to send it initially.

Note: You may need to cancel the original invitation and send a brand new one if the first attempt doesn’t go through properly.

Yes, if you need to cancel a joint owner invitation, please follow the steps below:

1. Go to https://olb.quontic.com/Authentication
2. Select Accounts
3. Tap Apply for a New Account
4. Select Continue
5. Click Account
6. Click on Set Up
7. Click on Manage Joint Owner
8. Click on Cancel

Note: If your joint applicant has already submitted their portion of the application and has been successfully added to the account, cancellation is no longer possible. In that case, the only option is to close the account entirely and open a new one.

Yes, you can convert your individual account into a joint account by inviting a joint owner through your online banking portal. There’s no need to open a new account—just follow the steps to add a joint owner.

No, joint owners cannot be removed from an account once added. The only option to remove a joint owner is to close the account entirely and open a new ones.

Joint owners can view shared account details such as transaction history, balances, and statements. However, personal information like Social Security numbers or identification documents submitted during the application process is not visible to other joint owners.

Have the joint owner check their email and follow the steps to complete application.

Yes, joint owners have full access to the account and may use any services Quontic offers for that specific account. This includes requesting checks, debit/ATM cards, PayRing, and other available features. These services are accessible to both primary and joint account holders.

No, a joint owner cannot also be listed as a beneficiary on the same account. Joint owners have full access and control over the account, while beneficiaries are designated to receive funds only in the event of the account holder’s passing.

No, a joint applicant is not the same as a beneficiary. When you invite someone to be a joint owner, they receive full access to the account, including the ability to make transactions, request account features, and view statements. A beneficiary, on the other hand, does not have access to the account during your lifetime and is only designated to receive funds in the event of the account holder’s passing.

We encourage the joint applicant to reach out to our Customer Care team directly to further assist with any application questions.  

Once your joint owner completes their portion of the application, they will receive an automatic email confirming the decision. 

Once you’ve sent the invite, your joint applicant should check their email and follow the steps to complete their portion of the application. After submission, they’ll receive an automatic email from us confirming the decision on their application.

You can request to add additional joint owners through your online banking portal. Just follow these steps:

1. Log in to your account
2. Navigate to Tools
3. Go to Message Center > Compose
4. Select “Joint Owner Questions” from the dropdown
5. Submit your request to add another joint owner

Note: One of our Customer Specialists will review your request and respond within 1–2 business days with the next steps.

Once your account is open, you can invite a joint owner by following these steps:

1. Go to https://olb.quontic.com/Authentication
2. Select Accounts
3. Tap Apply for a New Account
4. Select Continue
5. Click “Account”
6. Click on “Set Up”
7. Click on “Manage Joint Owner”
8. Click on “Add Joint Owner”
9. Enter your joint owner’s first name, last name and their email address

This process applies to existing Quontic customers only.

Once your account is open, you can invite a joint owner by following these steps:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Click “Account”
6. Click on “Set Up”
7. Click on “Manage Joint Owner”
8. Click on “Add Joint Owner”
9. Enter your joint owner’s first name, last name and their email address

This process applies whether you’re a new applicant or an existing Quontic customer.”

Most joint applications are processed and decisioned within minutes after submission. However, depending on the information provided, your joint applicant may be asked to submit additional documentation. In such cases, the review process may take up to 10 business days.

Yes. All joint applications are reviewed and subject to approval.

To make your application smooth, please have the following ready:

• Your full legal name
• Email address and phone number
• Social Security number
• Current residential address
• Funding details for your opening deposit
• A valid U.S. government-issued ID (may be requested)
• Eligibility: You must be a U.S. citizen or permanent resident and at least 18 years old.

Note: If you’re opening a joint account, each applicant must enter their own personal information and complete their portion of the application separately.”

No, you must open your individual account first. Once your account is active, you can send a joint owner invitation to the person you wish to add. This allows them to complete their portion of the application and be added to the account.

Yes, each account can have up to four joint owners. 

To add a joint owner, first open your individual account. Once your account is active, you can invite a joint owner by sending a joint invitation email to their personal email address. 

You can add a spouse, family member, or trusted individual as a joint owner. The person must meet eligibility requirements, such as providing valid identification and passing any necessary verification checks.

A joint application allows two or more individuals to share ownership of a single account. Each joint owner has equal access to the account, including the ability to make transactions, request account features, and receive statements.

We’re unable to delete information from denied applications. This data is retained to maintain the integrity of our application process and comply with regulatory requirements.

Rest assured, we do not sell or use your information for any other purpose. For details, please refer to our Privacy Statement.

To cancel your incomplete application:

1. Log into your Quontic Mobile App
2. Tap on More
3. Select Accounts
4. Tap Apply for a New Account
5. Select Continue
6. Click “Application”
7. Click on “Cancel”

This process applies to existing Quontic customers only.

To cancel your incomplete application:

1. Go to https://olb.quontic.com/Authentication
2. Select Accounts
3. Tap Apply for a New Account
4. Select Continue
5. Click “Application”
6. Click on “Cancel”

This process applies to existing Quontic customers only.

To cancel your incomplete application:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Click “Application”
6. Click on “Cancel”

This process applies whether you’re a new applicant or an existing Quontic customer.

Yes, you can start a new application even if you have an incomplete one. However, we recommend cancelling any applications you no longer wish to complete to avoid confusion.

If you’re experiencing issues, try clearing your browser cache or using a different browser. You can also contact Quontic Customer Care for assistance.

Yes, your progress is saved automatically. You can resume at any time by logging into the application portal.

Each application is treated separately. You can cancel any duplicates by logging into the application portal and selecting the one you wish to cancel.

No, you’ll not receive an email notification if your application has expired.

While there’s no strict deadline, incomplete applications will expire after 90 days of initiating the application. We recommend completing your application promptly to avoid starting over.

No, once you’ve started an application, the product type cannot be changed. If you wish to apply for a different account type, you’ll need to cancel the current application and start a new one for the desired product.

Yes, reminder emails are sent periodically until the application is either completed or cancelled. These reminders help ensure you don’t miss out on finalizing your account.

To resume your incomplete application:

1. Log into your Quontic Mobile App
2. Tap on More
3. Select Accounts
4. Tap Apply for a New Account
5. Click “Application”
6. Click on “Complete” to continue your application

This process applies to existing Quontic customers only.

To resume your incomplete application:

1. Go to https://olb.quontic.com/Authentication
2. Select Accounts
3. Tap Apply for a New Account
4. Select Continue
5. Click “Application”
6. Click on “Complete” to continue your application

This process applies to existing Quontic customers only.

To resume your incomplete application:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Click “Application”
6. Click on “Complete” to continue your application

This process applies whether you’re a new applicant or an existing Quontic customer.

No, once your application has been submitted and the account is opened, it cannot be canceled. You will need to close the account instead. Please note that if an initial deposit has been placed, it may be subject to a temporary hold, which could delay the account closure process.

No, preferences are set per account. You’ll need to configure alerts and notifications for each new account individually.

Yes, once your new account is active, you can transfer funds between accounts using Online Banking or the Mobile App.

No, you must send a new joint owner invite if you wish to have a joint account. 

Yes, please use the email address on file. 

 You can log into your online banking by selecting Settings> Account Preferences > Contact 
Once it has been updated, you can refresh your application and the information should be updated.  

Yes! During your new application, you can select any valid funding method that was previously saved to your application portal. If you prefer, you can also add a new funding method at that time.

Yes! We recommend using the same email address when applying for a new account—it helps keep your information consistent and may simplify the process. 

Yes. For security and compliance reasons, all applicants must verify their identity—even if you are an existing customer.

If you use the Quontic Mobile App, here’s how to apply:

1. Log into your Quontic Mobile App
2. Tap on More
3. Select Accounts
4. Tap Apply for a New Account
5. Select Continue, then tap “Open a New Account” to begin

Follow these steps to access your application portal:

1. Go to https://olb.quontic.com/Authentication
2. Select Accounts
3. Tap Apply for a New Account
4. Select Continue, then tap “Open a New Account” to begin

To apply for a new account:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Click “Open a New Account” to begin

You can apply using one of the following methods:

1. Apply via your Application Portal
2. Apply via Online Banking
3. Apply via the Quontic Mobile App

Yes, you can! As an existing customer, you have multiple convenient options to apply for a new account.

Our Customer Care team is happy to help! 

Yes, you can use any valid funding method during your new application. If you have questions about acceptable funding sources, our team is happy to help.

Yes. If your application is not approved, you’ll receive a notification. For more details, you can always reach out to our Customer Care team.

If you need access to past documents, our Customer Care team may be able to assist depending on how long ago your account was closed.

Each application is reviewed independently. However, if your previous account was closed due to specific issues, it may impact your eligibility. 

Yes! You’re welcome to explore all of our available products and apply for any account that fits your current needs.

If your account was closed due to specific issues, there may be restrictions. We recommend contacting Customer Care to understand your eligibility. 

If your account was closed by Quontic, we recommend reaching out to our Customer Care team to discuss your options. 

It depends on how long ago your account was closed. In some cases, your credentials may still work. If not, you’ll need to register again when you open a new account.

Yes. If you’re concerned about outdated contact info, reach out to Customer Care before starting your new application. 

No problem! Just give our Customer Care team a call, and we’ll help you update your details. 

Yes. For security and compliance reasons, all applicants must verify their identity—even if you were a previous customer.

No. Each new account will have a unique account number.

Unfortunately, once an account is closed, it cannot be reopened. You’ll need to apply for a new account.

If you can’t access the email address linked to your previous Quontic account, please contact our Customer Care team for assistance. 

To apply for a new account:

1. Visit https://open.quonticbank.com/login
2. Enter your email address
3. Enter the verification code sent to your email
4. Enter your Social Security Number
5. Click “Open a New Account” to begin

Yes! We recommend using the same email address when applying for a new account—it helps keep your information consistent and may simplify the process. If you run into any issues, our Customer Care team is happy to assist.

Absolutely! We’d love to welcome you back. You can apply for a new account directly through our website—just choose the product you’re interested in and follow the steps to get started.

No, once your application has been submitted and the account is opened, it cannot be canceled. You will need to close the account instead. Please note that if an initial deposit has been placed, it may be subject to a temporary hold, which could delay the account closure process.

No, joint owners aren’t added automatically when you open an account. If you’d like to share your account with someone, you’ll need to send them a joint owner invitation once your account is set up. 

Not yet! The Quontic mobile app is designed for existing customers to manage their accounts. To open a new account, please visit our website and click “Open an Account” to get started—it’s quick and easy!

Not at all! You can apply using any device that connects to the internet—whether it’s a desktop computer, laptop, tablet, or mobile phone. Just visit our website to get started.

No. Quontic serves customers nationwide, and you don’t need to live in a specific state. However, to open an account, you must be a U.S. citizen or permanent resident with a valid U.S. residential address—even if you’re currently living abroad.

If your application is not approved, we’re unable to offer you a Quontic account at this time.

We are continuously working to improve our process, please check again in 6 months. 

Yes. All applications are reviewed and subject to approval.

Most applications are processed and decisioned within minutes after submission.

To make your application smooth, please have the following ready:

• Your full legal name
• Email address and phone number
• Social Security number
• Current residential address
• Funding details for your opening deposit
• A valid U.S. government-issued ID (may be requested)
• Eligibility: You must be a U.S. citizen or permanent resident and at least 18 years old.

Note: If you’re opening a joint account, each applicant must enter their own personal information and complete their portion of the application separately.

Applications are only accepted online through our website. This helps keep your information secure and the process streamlined. 

You can easily apply online for any Quontic checking, savings, or CD account. Just click “Get Started” on the product you’re interested in, fill in your details, verify your information, and fund your account.

Quontic offers a full suite of innovative financial products designed to meet your personal banking and homeownership needs. Our offerings include a variety of personal deposit accounts—such as high-interest checking, savings, and CDs—as well as a wide range of mortgage loan options for both traditional and non-traditional borrowers.

As of January 2025, Quontic Bank operates exclusively through five dedicated mortgage office locations. While we do not have traditional retail banking branches, our team is equipped to serve customers nationwide through digital channels. For more details, please visit our Contact Us page.

No, Quontic operates as a national, digital bank which allows us to pass on the overheard cost savings from operating an expensive network of branches on to our customers in the form of lower fees, better rates or higher rewards.

In late 2009, real estate developer and entrepreneur Steven Schnall bought Golden First Bank – a small, troubled bank in Great Neck, New York with $24 million in assets. Shortly after, he and George Lazaridis rebranded the bank to Quontic Bank.

It’s easy! Log in to your online banking or mobile app, click Tools and select the Set up direct deposit option, and follow the prompts. You’ll search for your employer or payroll provider, securely log in and confirm your switch.

It’s easy! Log in to your online banking or mobile app, click Tools and select the Set up direct deposit option, and follow the prompts. You’ll search for your employer or payroll provider, securely log in and confirm your switch.

Once the direct deposit switch is complete, it may take 1 – 3 pay cycles for the payroll system to fully update and for funds to flow into the new account. Some payroll systems are faster, some take longer.

Once the direct deposit switch is complete, it may take 1 – 3 pay cycles for the payroll system to fully update and for funds to flow into the new account. Some payroll systems are faster, some take longer.

You will need to contact your HR department or access the payroll system directly to make this change.

*Please note that the direct deposit that was canceled will still show up in online banking because the tool does not keep track of the status.

You will need to contact your HR department or access the payroll system directly to make this change.

*Please note that the direct deposit that was canceled will still show up in online banking because the tool does not keep track of the status.

Nope! This tool is completely free for our customers.

Nope! This tool is completely free for our customers.

For updates to a PO BOX, please send us a message via Message Center through your Online Banking Portal or visiting our Contact Us Page.

• Using our Mobile Application
  • Please log into your account through the Mobile Application.
    • Click on More
    • Click on Settings
    • Click on Account Preferences
    • Click on Contact
    • Update your Mailing Address

• Using our Desktop Online banking platform
  • Please log into your account through the website.
    • Click on Settings
    • Click on Account Preferences
    • Click on Contact
    • Update your Mailing Address

If your account earned $10 or more in interest during the tax year, you will receive a 1099 form in mid-January, mailed to the address we have on file. You will need this form for tax filing purposes.

• Current Clients: Log into your Online Banking Platform and follow the instructions below to see if your active accounts have earned over $10.00 of interest for the calendar year.
  • Click on AccountsClick on Tax InformationReview the Year to Date earn Interest under the Interest/ Dividend Column

• Inactive Clients: Please click here and we will verify whether you qualify for a 1099 form for the prior tax year.

No, only the primary account holder of the account is authorized to submit a request for an electronic copy of their Tax Form. The primary account holder must contact us or submit the request.

The IRS mandates that interest earned over $10.00 be reported only under the name and Social Security Number of the Primary Account Holder, not the joint account holder(s).

A wire transfer is an electronic transfer of funds via a network that is administered by banks and transfer service agencies around the world. Wire transfers are sent by one institution and received by another.

Quontic allows the client to submit a Domestic or International Wire Transfer.

These fees are subject to change, please visit our Schedule of Fees for the most recent fees of outgoing wires.

Wire Transfer initiated through the Quontic Online Banking platform:

• Foreign (US Dollars only) – cut-off time is at 4:00 PM EST
• Domestic – cut-off time is at 4:00 PM EST

Wire transfers initiated through Customer Support:

• Foreign – cut-off time is at 4:00 PM EST
• Domestic – cut-off time is at 4:00 PM EST

Wire transfers can only be processed during business hours. Monday – Friday, excluding Holidays.

Wire transfers submitted during the weekend or non-business hours will be processed during Quontic business hours.  

There is no incoming fee for wire transfers.

• Initiating a wire transfer via the Online Banking platform or through the Mobile App
• Contacting the Customer Support via Online Banking Platform Secure Message or email

• New Customer whose personal and liquid account relationship are less than 30 days will not be eligible for the Wire Transfer feature.
• Existing Customers whose personal and liquid account relationship are over than 30 days will be eligible for the Wire Transfer feature.

Checking, Savings, and Money Market Accounts

Quontic Bank International Information:

Intermediary Bank Information:

Intermediary Beneficiary Bank Name: Atlantic Community Bankers Bank (ACBB)

Intermediary Beneficiary Bank Address: 225 Grandview Ave Suite 401, Camp Hill, PA 17011

Intermediary Beneficiary Bank Swift Code: NORHUS33

Final Bank Destination:

Beneficiary Bank Name: Quontic Bank

Beneficiary Bank Address: 3105 Broadway, Astoria, NY, 11106

Beneficiary Bank Phone Number: 800-908-6600

Beneficiary Account Number: Your Quontic Account Number

Beneficiary Bank Swift Code: NORHUS33

Beneficiary Bank Routing Number: 021473030

Quontic Bank Domestic Information:

Beneficiary Information:

Beneficiary Bank Name: Quontic Bank

Beneficiary Bank Address: 3105 Broadway, Astoria, NY, 11106

Beneficiary Bank Phone Number: 800-908-6600

Beneficiary Account Number: Your Quontic Account Number

Beneficiary Bank Routing Number: 021473030

The Internal Revenue Service (IRS) requires that 1099 Tax Forms be issued under the name and Social Security Number of the Primary Account Holder for tax reporting purposes.

No, the Tax Form cannot be forwarded to an alternate address registered with the United States Postal Service. If you believe that we have an incorrect mailing address for you, please contact us through your online banking portal to update your contact information.

At this time, you are unable to view the 1099 tax form in your Online Banking Portal.

Please send us a message via Message Center through your Online Banking Portal or visiting our Contact Us Page.

If you have not received your 1099 Tax Form by February 14^th, please click here to request an electronic copy of your mailed Tax Form if it’s been past the estimated time of arrival.

Quontic will mail all 1099 forms by January 31^st. Please allow 10–14 business days for delivery via standard postal service.

All payments must be submitted before 6:30 PM CT to be delivered by the next business day.

All payments must be submitted before 6:30 PM CT to be delivered by the next business day.

There is a $25 fee associated with expedited payments.

There is a $25 fee associated with expedited payments.

You can view information on a filed bill by clicking Activity and then History.

You can view information on a filed bill by clicking Activity and then History.

You can export any report into the CSV file format (for Microsoft Excel).

You can export any report into the CSV file format (for Microsoft Excel).

To verify that a payment has been sent, from your navigation links, click Transfer and Pay > Bill Pay > Activity > History and click into the transaction in question. At the top right there will be a proof of payment for payments that have been successfully processed.

To verify that a payment has been sent, from your navigation links, click Transfer and Pay > Bill Pay > Activity > History and click into the transaction in question. At the top right there will be a proof of payment for payments that have been successfully processed.

To verify that a payment has been sent, from your navigation, click Transfer and Pay > Bill Pay > Activity > History and click into the transaction in question. At the top right there will be a proof of payment for payments that have been successfully processed.

To verify that a payment has been sent, from your navigation, click Transfer and Pay > Bill Pay > Activity > History and click into the transaction in question. At the top right there will be a proof of payment for payments that have been successfully processed.

To download billing history, go to Transfer and Pay > Bill Pay > click on the ellipsis and then the download button.

To download billing history, go to Transfer and Pay > Bill Pay > click on the ellipsis and then the download button.

The funds must be present in your account at the time of creating the bill pay.

The funds must be present in your account at the time of creating the bill pay.

If you authorize payment in advance, your EFT will be sent at 5 PM ET on the day you designated the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 5 PM ET.

If you authorize payment in advance, your EFT will be sent at 5 PM ET on the day you designated the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 5 PM ET.

From the payment details page, the customer has the ability to print or download proof of payment of a previous payment.

From the payment details page, the customer has the ability to print or download proof of payment of a previous payment.

For payees who can accept electronic funds transfers (EFT), we recommend that you set the send date at least three business days in advance of the due date. If you authorize payment in advance, your EFT will be sent at 5:00 PM ET on the day you designated for the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 5:00 PM ET. Please note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

For payees who can accept electronic funds transfers (EFT), we recommend that you set the send date at least three business days in advance of the due date. If you authorize payment in advance, your EFT will be sent at 5:00 PM ET on the day you designated for the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 5:00 PM ET. Please note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

Yes, you will see the check deposit in your transaction history.

Yes, you will see the check deposit in your transaction history.

The “Remember Me” prompt enables your device to recall your Mobile Banking registration so that you are not presented with challenge questions every time you log in. If you select “Off” once prompted, you will be receive a one time passcode each time you log in to Online Banking.

The “Remember Me” prompt enables your device to recall your Mobile Banking registration so that you are not presented with challenge questions every time you log in. If you select “Off” once prompted, you will be receive a one time passcode each time you log in to Online Banking.

New customers will not have access to the external transfer feature in online banking for the first 30 days. Once you have been a Quontic customer for 30 days, you will have access to the external transfer feature.

New customers will not have access to the external transfer feature in online banking for the first 30 days. Once you have been a Quontic customer for 30 days, you will have access to the external transfer feature.

Yes, you can link an external account instantly by providing your online banking credentials for your external financial institution.

Deposits may be made with Mobile RDC at any time. If your deposit is approved before our daily cutoff time, your deposit will post to your account on the next business day. The daily cutoff time is 4:30 PM EST. Funds availability may be limited under certain conditions. Please refer to the Terms and Conditions document for more information.

Deposits may be made with Mobile RDC at any time. If your deposit is approved before our daily cutoff time, your deposit will post to your account on the next business day. The daily cutoff time is 4:30 PM EST. Funds availability may be limited under certain conditions. Please refer to the Terms and Conditions document for more information.

Customers who have a High Interest Checking account, Cash Rewards Checking account, High Yield Savings account, or Quontic Money Market account are eligible for Mobile RDC service.

Customers who have a High Interest Checking account, Cash Rewards Checking account, High Yield Savings account, or Quontic Money Market account are eligible for Mobile RDC service.

To add an external account, please follow the steps below.

1. Go to quontic.com and log in to your account. (Note: This will not work in the mobile app, so you must go to our website.)
2. Select “Move Money” at the top of the page and click “Transfer”.
3. Select “Manage Accounts” and click “Add Accounts”.
4. Choose “External” and add your account information.

After the above steps are completed, Quontic Bank will deposit two test transactions into your external account. You should receive them in your external account within 1-2 business days. Once you do, please go back to quontic.com, log into your online banking profile and follow the instructions below:

1. Select “Move Money” and click “Transfer”.
2. Click “Manage Accounts”.
3. Next to the external transfer account, click on “Verify”.
4. Insert the amounts from the two deposits into the correct box.

Your external account is now added to your account.

A Mastercard Debit Card.

A Mastercard Debit Card.

Although there is always a risk to online accounts, both Quontic and NYDIG take your privacy and the security of your PII seriously. Both institutions have designed their systems and policies and procedures to prevent the compromise of any PII. 

Although there is always a risk to online accounts, both Quontic and NYDIG take your privacy and the security of your PII seriously. Both institutions have designed their systems and policies and procedures to prevent the compromise of any PII. 

Disclosures are available for review and print at the time of account opening.  Should you require additional copies, please reach out to Customer Service.

Disclosures are available for review and print at the time of account opening.  Should you require additional copies, please reach out to Customer Service.

Yes. When using an ATM while traveling internationally, our standard fee of $2.75 for using a non-Quontic ATM will apply.

Yes. When using an ATM while traveling internationally, our standard fee of $2.75 for using a non-Quontic ATM will apply.

No, Private Mortgage Insurance isn’t required for a VA loan but there is an up-front funding fee.

No, Private Mortgage Insurance isn’t required for a VA loan but there is an up-front funding fee.

You can securely open your new account online in less than 3 minutes by visiting https://www.quontic.com/high-yield-savings/.

You can securely open your new account online in less than 3 minutes by visiting https://www.quontic.com/high-yield-savings/.

Zelle® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S. – typically within minutes*. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank*. Ask your recipient to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

*A U.S. checking or savings account is required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

Zelle® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S. – typically within minutes*. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank*. Ask your recipient to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

*A U.S. checking or savings account is required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

It’s easy. Zelle® is already available within our Quontic Mobile App! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today. We recommend you enroll before someone sends you money – this will help you get your first payment faster.

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

It’s easy. Zelle® is already available within our Quontic Mobile App! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today. We recommend you enroll before someone sends you money – this will help you get your first payment faster.

You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Keeping your money and information safe is a top priority for Quontic. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

Keeping your money and information safe is a top priority for Quontic. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

“To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, social security number to allow us to identify you. We may also ask for a valid government-issued ID. You must be a U.S. Citizen and 18 years or older to open an account.”

“To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, social security number to allow us to identify you. We may also ask for a valid government-issued ID. You must be a U.S. Citizen and 18 years or older to open an account.”

VA loans offer little to no down payment, usually better terms and interest rates, no need for Private Mortgage Insurance (PMI) or mortgage insurance premiums, usually better closing costs, and no penalty fee if you pay the loan off early.

VA loans offer little to no down payment, usually better terms and interest rates, no need for Private Mortgage Insurance (PMI) or mortgage insurance premiums, usually better closing costs, and no penalty fee if you pay the loan off early.

VA loan requirements include, but are not limited to, providing a VA home loan Certificate of Eligibility (COE), meeting the standards for credit and income and living in the home you’re buying with the loan.

VA loan requirements include, but are not limited to, providing a VA home loan Certificate of Eligibility (COE), meeting the standards for credit and income and living in the home you’re buying with the loan.

Depending on the applicant, a VA purchase loan may require little to no down payment.

Depending on the applicant, a VA purchase loan may require little to no down payment.

Potential homebuyers can get an FHA home loan with as little as a 3.5% down payment.

Potential homebuyers can get an FHA home loan with as little as a 3.5% down payment.

FHA loans are extremely popular with first time homebuyers who may not have saved enough for a large down payment.

FHA loans are extremely popular with first time homebuyers who may not have saved enough for a large down payment.

FHA home loans may be for any financially qualified borrower. Some of the important factors include your credit history and FICO scores in order to secure the minimum down payment of 3.5%.

FHA home loans may be for any financially qualified borrower. Some of the important factors include your credit history and FICO scores in order to secure the minimum down payment of 3.5%.

There are many advantages to mortgage refinancing. Borrowers are able to take advantage of their home equity, get a different type of loan, secure a lower interest rate, or even lower their monthly payments. Additionally, it is a great way to help consolidate any outstanding debt, upgrade your kitchen or bathroom, or shorten your 30-year mortgage substantially. Whether you’re looking to eliminate PMI, pay less money each month on your mortgage payment or secure a fixed-rate mortgage, there are endless advantages to getting a refi. In general, homeowners use refinancing as a way to better their financial situation.

There are many advantages to mortgage refinancing. Borrowers are able to take advantage of their home equity, get a different type of loan, secure a lower interest rate, or even lower their monthly payments. Additionally, it is a great way to help consolidate any outstanding debt, upgrade your kitchen or bathroom, or shorten your 30-year mortgage substantially. Whether you’re looking to eliminate PMI, pay less money each month on your mortgage payment or secure a fixed-rate mortgage, there are endless advantages to getting a refi. In general, homeowners use refinancing as a way to better their financial situation.

A mortgage refinance happens when homeowners seek out a new home loan in order to replace their current loan. The reasons why vary from homeowner to homeowner, but traditionally the end goal is to save money on your monthly mortgage payment.

A mortgage refinance happens when homeowners seek out a new home loan in order to replace their current loan. The reasons why vary from homeowner to homeowner, but traditionally the end goal is to save money on your monthly mortgage payment.

At Quontic, you’re more than just a loan application. We value all our customers’ diverse situations and embrace them with specialized mortgages made to fit their needs. Plus, in addition to being registered to lend in all 50 states, we offer a diverse and multi-lingual sales team, an experienced Mortgage Specialist at every step and convenient and helpful customer service.

At Quontic, you’re more than just a loan application. We value all our customers’ diverse situations and embrace them with specialized mortgages made to fit their needs. Plus, in addition to being registered to lend in all 50 states, we offer a diverse and multi-lingual sales team, an experienced Mortgage Specialist at every step and convenient and helpful customer service.

Mortgage rates can change every day. For the most current rates, please provide your contact information and we’ll have a mortgage specialist contact you.

Mortgage rates can change every day. For the most current rates, please provide your contact information and we’ll have a mortgage specialist contact you.

Getting pre-qualified for a mortgage helps you understand how much home you can afford and shows that you are a serious buyer. It also helps you find a lender that can work with you to select the right home loan with an interest rate that fits your needs.

Getting pre-qualified for a mortgage helps you understand how much home you can afford and shows that you are a serious buyer. It also helps you find a lender that can work with you to select the right home loan with an interest rate that fits your needs.

Private Mortgage Insurance, or PMI, is an added insurance policy for homeowners who have a down payment that is less than 20%. PMI protects the lender if the borrower is unable to pay their mortgage. This insurance is not forever. It will either end automatically when a mortgage’s principal balance reaches 78% of the original appraised value of the home or the borrower can ask the lender for a new appraisal to validate that they have built at least 20% equity in their home.

Private Mortgage Insurance, or PMI, is an added insurance policy for homeowners who have a down payment that is less than 20%. PMI protects the lender if the borrower is unable to pay their mortgage. This insurance is not forever. It will either end automatically when a mortgage’s principal balance reaches 78% of the original appraised value of the home or the borrower can ask the lender for a new appraisal to validate that they have built at least 20% equity in their home.

Many experts recommend that your housing costs – including mortgage, taxes and insurance – should be no more than 28% of your monthly income. However, this rule of thumb may not work for everyone. To figure out how much you can afford to spend on a home, consider your household income, monthly debts and the amount you plan to use for a down payment.

Many experts recommend that your housing costs – including mortgage, taxes and insurance – should be no more than 28% of your monthly income. However, this rule of thumb may not work for everyone. To figure out how much you can afford to spend on a home, consider your household income, monthly debts and the amount you plan to use for a down payment.

FHA loans and Conventional loans differ on several factors including lower down payment and the credit score requirements to qualify. Conventional loans typically require higher FICO scores and a minimum 20% down payment.

FHA loans and Conventional loans differ on several factors including lower down payment and the credit score requirements to qualify. Conventional loans typically require higher FICO scores and a minimum 20% down payment.

FHA loans are known to be a flexible lending option. Suitable for first-time buyers, FHA loans have more flexible qualifications than conventional loans.

FHA loans are known to be a flexible lending option. Suitable for first-time buyers, FHA loans have more flexible qualifications than conventional loans.

Interest is compounded daily based on your posted account daily balance.

Interest is compounded daily based on your posted account daily balance.

Yes, you can get a debit card for your Quontic money market account.

Yes, you can get a debit card for your Quontic money market account.

You can securely open your new Money Market Account online in less than 3 minutes by visiting https://www.quontic.com/money-market-account/.

You can securely open your new Money Market Account online in less than 3 minutes by visiting https://www.quontic.com/money-market-account/.

Yes, the minimum amount to open a Money Market Account is $100.

Yes, the minimum amount to open a Money Market Account is $100.

Interest is credited to your account every month at the end of your statement cycle.

Interest is credited to your account every month at the end of your statement cycle.

To make your initial deposit, you can transfer money from your existing Quontic account, you can transfer money from an external account via ACH, or using Plaid’s technology. Please ensure that you have sufficient funds available to be transferred.

To make your initial deposit, you can transfer money from your existing Quontic account, you can transfer money from an external account via ACH, or using Plaid’s technology. Please ensure that you have sufficient funds available to be transferred.

Yes, the minimum amount to open a High Yield Savings account is $100.

Yes, the minimum amount to open a High Yield Savings account is $100.

Interest is compounded daily based on your posted account balance.

Interest is compounded daily based on your posted account balance.

• 90,000+ surcharge free ATMs
• Automatic bill pay (Eligible accounts only)
• Mobile check deposit
• Free Mastercard Debit Card
• Load your card to your digital wallet for Apple Pay, Google Pay and Samsung Pay
• Mastercard Zero Liability Protection and ID Theft Protection
• Mastercard Airport Concierge
• 24/7 Access via online and mobile banking
• 0 monthly service fees

• 90,000+ surcharge free ATMs
• Automatic bill pay (Eligible accounts only)
• Mobile check deposit
• Free Mastercard Debit Card
• Load your card to your digital wallet for Apple Pay, Google Pay and Samsung Pay
• Mastercard Zero Liability Protection and ID Theft Protection
• Mastercard Airport Concierge
• 24/7 Access via online and mobile banking
• 0 monthly service fees

Yes! You can easily add money to your account through remote check deposit via our convenient Mobile App, by setting up direct deposit from your work, by mailing a check, depositing money via ACH, or by wire.

Yes! You can easily add money to your account through remote check deposit via our convenient Mobile App, by setting up direct deposit from your work, by mailing a check, depositing money via ACH, or by wire.

Yes, you can spend your money like any other checking accounts. You will be able to sign up for Online Banking, Mobile Banking and be provided with a Quontic Debit Card.

Yes, you can spend your money like any other checking accounts. You will be able to sign up for Online Banking, Mobile Banking and be provided with a Quontic Debit Card.

Your cash back reward will be paid and deposited into your checking account at the beginning of each new statement cycle.

Your cash back reward will be paid and deposited into your checking account at the beginning of each new statement cycle.

Just use your Quontic Debit Card for everyday Qualifying Point of Sale (POS) purchases! Qualifying point of sale (POS) debit card transactions shall receive 1.00% cash back that post and settle to the account each statement cycle up to an aggregate total $50 per statement cycle. The following activities are not considered POS debit card transactions and do not count toward earning rewards: : Intentionally creating spending for the sole purpose of generating rewards at little or no cost violates the intent of Quontic’s Cash Reward Checking, and subjects the account to closure. ATM – processed transactions; transfers between accounts; purchases made with debit cards not issued by our bank; cash over portions of point-of-sale transactions; Peer-to-Peer (P2P) payments (such as Apple Pay Cash*); loan payments or account funding made with your debit card and purchases made using third-party payment accounts. Quontic may close the account for any reason including manufactured spending.  Transactions may take one or more business days from the date the transaction was made to post and settle to an account.

Just use your Quontic Debit Card for everyday Qualifying Point of Sale (POS) purchases! Qualifying point of sale (POS) debit card transactions shall receive 1.00% cash back that post and settle to the account each statement cycle up to an aggregate total $50 per statement cycle. The following activities are not considered POS debit card transactions and do not count toward earning rewards: : Intentionally creating spending for the sole purpose of generating rewards at little or no cost violates the intent of Quontic’s Cash Reward Checking, and subjects the account to closure. ATM – processed transactions; transfers between accounts; purchases made with debit cards not issued by our bank; cash over portions of point-of-sale transactions; Peer-to-Peer (P2P) payments (such as Apple Pay Cash*); loan payments or account funding made with your debit card and purchases made using third-party payment accounts. Quontic may close the account for any reason including manufactured spending.  Transactions may take one or more business days from the date the transaction was made to post and settle to an account.

You can open an account with as little as $100.

You can open an account with as little as $100.

You can securely open your new High Interest Checking account online in less than 3 minutes by visiting https://www.quontic.com/cash-rewards-checking/.

You can securely open your new High Interest Checking account online in less than 3 minutes by visiting https://www.quontic.com/cash-rewards-checking/.

You won’t have to pay ATM fees when you use your Quontic Debit Card at any AllPoint® Network ATMs, MoneyPass® Network ATMs, SUM® program ATMs, or Citibank® ATMs located in Target, Speedway, Walgreens, CVS, Kroger, Safeway, Winn Dixie, and Circle K. Check out our ATM locator.

You won’t have to pay ATM fees when you use your Quontic Debit Card at any AllPoint® Network ATMs, MoneyPass® Network ATMs, SUM® program ATMs, or Citibank® ATMs located in Target, Speedway, Walgreens, CVS, Kroger, Safeway, Winn Dixie, and Circle K. Check out our ATM locator.

We have a network of over 90,000 Surcharge free at any participating AllPoint® Network ATMs, MoneyPass® Network ATMs, SUM® program ATMs, or Citibank® ATMs located in Target, Speedway, Walgreens, CVS, Kroger, Safeway, Winn Dixie, and Circle K. Check out our ATM Locator.

We have a network of over 90,000 Surcharge free at any participating AllPoint® Network ATMs, MoneyPass® Network ATMs, SUM® program ATMs, or Citibank® ATMs located in Target, Speedway, Walgreens, CVS, Kroger, Safeway, Winn Dixie, and Circle K. Check out our ATM Locator.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you do not use Zelle® for these types of transactions. These transactions are potentially high risk.

Zelle® should only be used to send money to friends, family, and others you trust. Zelle® does not offer a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Quontic does not offer a protection program for any authorized payments made with Zelle®.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you do not use Zelle® for these types of transactions. These transactions are potentially high risk.

Zelle® should only be used to send money to friends, family, and others you trust. Zelle® does not offer a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Quontic does not offer a protection program for any authorized payments made with Zelle®.

Payment amounts made with Zelle® cannot be changed once the payment has been sent. You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®, in which case you can access Zelle® in the Quontic mobile app, select the payment you want to cancel and then select “Cancel This Payment”. If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be cancelled.

If you aren’t able to get your money back, call our customer support team at 1-800-908-6600 so we can help you. We recommend you don’t use Zelle® to send money to people you do not know. If you sent money to the wrong person and the payment cannot be cancelled, we recommend contacting the recipient and requesting the money back. If you have requested money from someone and they have already sent it to you, you will not be able to cancel the request.

Payment amounts made with Zelle® cannot be changed once the payment has been sent. You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®, in which case you can access Zelle® in the Quontic mobile app, select the payment you want to cancel and then select “Cancel This Payment”. If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be cancelled.

If you aren’t able to get your money back, call our customer support team at 1-800-908-6600 so we can help you. We recommend you don’t use Zelle® to send money to people you do not know. If you sent money to the wrong person and the payment cannot be cancelled, we recommend contacting the recipient and requesting the money back. If you have requested money from someone and they have already sent it to you, you will not be able to cancel the request.

Yes, the maximum transaction limit is $500 and maximum allowed for total transactions per day is $1,000.

Yes, the maximum transaction limit is $500 and maximum allowed for total transactions per day is $1,000.

You can send, request, or receive money with Zelle®. To get started, log into our Quontic mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re finished.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send, and an optional memo, review, then hit “Send”. In most cases, the money is available to your recipient in minutes.*

To request money using Zelle®, choose either “Request”, if there is just one recipient, or “Split”, if there are multiple recipients, select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”**. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

*U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

**Payments requested to persons not already enrolled with Zelle® must be sent to an email address.

You can send, request, or receive money with Zelle®. To get started, log into our Quontic mobile app and select “Send Money with Zelle®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re finished.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send, and an optional memo, review, then hit “Send”. In most cases, the money is available to your recipient in minutes.*

To request money using Zelle®, choose either “Request”, if there is just one recipient, or “Split”, if there are multiple recipients, select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”**. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

*U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

**Payments requested to persons not already enrolled with Zelle® must be sent to an email address.

You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank isn’t on the list, don’t worry! The network of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS. To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank isn’t on the list, don’t worry! The network of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS. To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

Quontic may make it possible for a customer to initiate and conduct external transfers through Quontic online banking with limitations. A transaction is considered an outbound external transfer if funds are transferred out of your Quontic Bank accounts into your Non-Quontic Bank Accounts. Once you have access to external transfers, you can link your non-Quontic Bank accounts by inputting your account and routing number, and verifying two micro deposits.

Quontic may make it possible for a customer to initiate and conduct external transfers through Quontic online banking with limitations. A transaction is considered an outbound external transfer if funds are transferred out of your Quontic Bank accounts into your Non-Quontic Bank Accounts. Once you have access to external transfers, you can link your non-Quontic Bank accounts by inputting your account and routing number, and verifying two micro deposits.

When you have successfully opened an account at Quontic, you can opt in to receive a debit card or ATM card, depending on the product you selected during account opening. You will also have access to person to person payments through Zelle in our mobile app. Lastly, if you initiate the transfer from your other banking institution, whether you are pulling funds from your Quontic account or sending to it, our limits do not apply. Once you have been a customer at Quontic for 30 days or more, you will be given access to the external transfer feature.

When you have successfully opened an account at Quontic, you can opt in to receive a debit card or ATM card, depending on the product you selected during account opening. You will also have access to person to person payments through Zelle in our mobile app. Lastly, if you initiate the transfer from your other banking institution, whether you are pulling funds from your Quontic account or sending to it, our limits do not apply. Once you have been a customer at Quontic for 30 days or more, you will be given access to the external transfer feature.

These transfer limits only apply if the transfer is initiated through Quontic’s online banking. Our external transfer limits do not apply if the transfer is initiated through your other banking institution.

These transfer limits only apply if the transfer is initiated through Quontic’s online banking. Our external transfer limits do not apply if the transfer is initiated through your other banking institution.

Limits range from $2,000 daily to $10,000 monthly, depending on user levels and cadence. You can see more specific information about your limits in online and mobile banking under Transfer and Pay > Transfers and click the limits hyperlink towards the bottom of the page.

Limits range from $2,000 daily to $10,000 monthly, depending on user levels and cadence. You can see more specific information about your limits in online and mobile banking under Transfer and Pay > Transfers and click the limits hyperlink towards the bottom of the page.

Yes- you must have a Quontic Bank Checking account to order a ring.

Your Ring has been designed to be resistant to scratching and proven to be more resilient than certain precious metals of equivalent thickness. It’s still precious, so please treat it as such.

Everyone likes good news right? Your Ring NEVER needs to be charged”¦. EVER! You can wear your Ring all day and all night, so it’s always to hand to make those important payments even when other devices have run out of battery.

The Ring is waterproof to 50m, so perfectly able to withstand swimming, bathing or washing up.

Yes. You can use your Ring and your Debit Card with the same account.

New customers will receive access to the external transfer feature in online banking when their account has been open for 30 days. If you are still unable to set up external transfers after 31 days, please call 800-908-6600, or email us at [email protected] to request access.

New customers will receive access to the external transfer feature in online banking when their account has been open for 30 days. If you are still unable to set up external transfers after 31 days, please call 800-908-6600, or email us at [email protected] to request access.

You can sign onto your Online Banking Account and click Settings and then Message Center. You will then click Compose and select ‘Beneficiary Questions’ as the subject line.

Quontic’s official end user browser support policy is as follows:

• Google Chrome: Latest two versions
• Firefox: Latest two versions
• Microsoft Edge: Latest two versions
• Safari: Last two major versions

Quontic supports Windows and Apple macOS computing platforms as well as Android and iOS mobile platforms.

Quontic’s platform support is as follows:

• Windows: Versions that are still supported by Microsoft and support a browser listed above
• OSX: Versions that are still supported by Apple and support a browser listed above
• Android: Current and prior two major versions
• iOS: Current and prior two major versions

During the ring ordering process, you will be asked if you’d like to order a free ring sizing kit. We highly recommend that you choose to order a sizing kit before submitting your ring size. Ring sizes and ring sizers can vary across the industry. Sizing kits are free of charge and help to ensure you get the perfect fit

Once you receive your sizing kit in the mail, check your inbox for an email you received when you submitted your request for a ring sizer from [email protected]. It contains a unique link to activate complete your ring order.

Once you receive your ring in the mail, check your inbox for an email you received when you submitted your ring order from [email protected]. It contains a unique link to activate your ring. You will need the activation sticker located on the plastic ring box wrapper. If you have an issue with activating your ring, please call 1-800-908-6600.

You can locate your activation code on the sticker that is located on the plastic ring box wrapper. If you have an issue with activating your ring, please call 1-800-908-6600.

Yes, once you activate your ring you can create a four digit PIN. You may also use the same PIN for your Quontic debit card once it is activated.

It’s important to use the correct hand gesture when using your Ring at a compatible contactless terminal.

For the terminal to detect your Ring reliably, it is best to use a ‘knocking’ gesture with your hand. Simply approach the terminal as if you were going to knock on it and hold your fist in position until you see the confirmation of payment or hear the confirmation beep.

Here’s a quick visual guide on the correct hand gesture to use when making payments with your Ring.

If your ring does not fit, please contact customer service at 1-800-908-6600. If the ring fits on another finger than the original finger you intended, we suggest trying it out to avoid the returning process.

Rings can be used at any payment terminal that accepts contactless payments. Look for the contactless symbol. Please note that there may be instances where a terminal is unable to accept the Ring as a payment device – just like some contactless terminals can’t read a debit card and ask that you use chip instead.

The ring has a card number in the system but is not shared with the customer. If you need to make an online purchase that requires a full card number, we suggest you use your Quontic Bank debit card.

To sign in to your secure email for the first time, please follow the below steps.

After clicking ‘View Encrypted Email,’ you will be directed to Proofpoint website.

Enter the same email address where you received the Proofpoint email.

Click ‘CONTINUE’

Then you will need to register with proofpoint.

Enter your name, password, check the ‘I agree’ box and then ‘Register’

After registering, Proofpoint will send you an email to complete your registration.

Proofpoint sends you this email after you complete the registration form.

Click on the ‘Confirm’ button to continue.

After clicking ‘Confirm’, you will be directed back to the Proofpoint website telling you your registration was successful.

Click ‘Continue logging in’

You will then enter the email you used to register and click ‘CONTINUE’

After entering your email, enter the password you created during proofpoint registration and click ‘Sign in’

After successfully signing in, you will see the secure Quontic email.

Scroll down to the bottom (if your browser is not tall enough), and you will see the secure message.

All major US wireless phone carriers are supported.

There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage on your device. Check with your wireless provider for more information.

Yes, our Mobile Banking service utilizes best practices such as HTTPS, 128-bit SSL encryption, device profiling, biometric or password access, and application time-out when your mobile device is not in use.

Yes, transactions using the Pay Ring do count towards the interest or rewards you earn just like debit card transactions.

The same daily limits for your debit card apply to the Ring.

Be sure that the terminal accepts contactless payments. Sometimes, you may need to try to tap the ring a few times before the terminal gets a good read. There may be instances where a terminal is unable to accept the Ring as a payment device – just like some contactless terminals can’t read a debit card and ask that you use chip instead. We always recommend you bring a second method of payment, like your Quontic Bank Debit Card, in case there is a terminal read error.

To address a lost or stolen ring, please promptly review your recent transactions using the Online Banking platform or Mobile App to verify that there are no unauthorized transactions.

For further assistance, kindly contact our Customer Service team via the Message Center accessible through your Online Banking platform (Settings -> Message Center) or by phone at 800-908-6600.

At this time, Quontic does not offer any business accounts.

You can securely open your new CD account online in less than 3 minutes by visiting https://www.quontic.com/certificates-of-deposit.

You can securely open your new CD account online in less than 3 minutes by visiting https://www.quontic.com/certificates-of-deposit.

No, Quontic operates as a national, digital bank which allows us to pass on the overheard cost savings from operating an expensive network of branches on to our customers in the form of lower fees, better rates or higher rewards.

Mobile Banking is supported on most devices with a mobile web browser that supports cookies. In addition, the mobile application is available on iPhone and Android smartphones and on iPad and Android tablets. Both mobile web and mobile applications may be found by entering the Mobile Banking URL in your device’s browser.

For iPhone or iPad:

• Navigate to the App Store
• Search for Quontic Bank
• Select “Get” to download the application

For Android:

• Navigate to the Google Play Store
• Search for Quontic Bank
• Select “Install” to download the application

For Kindle Fire:

• Navigate to the Amazon Appstore and select Kindle Fire Apps
• Search for Quontic Bank
• Select “Install” to download the application

The same mobile app that runs on your phone will run on your tablet.

You should sign your check with the following endorsement:

• For mobile deposit at Quontic Bank only
• Your account number
• Your signature

The first step to getting pre-qualified for a non-traditional loan is to Speak To a Quontic Mortgage Expert.

The first step to getting pre-qualified for a non-traditional loan is to Speak To a Quontic Mortgage Expert.

Yes, Quontic accepts 100% Gift Funds for down payment and closing costs for eligible applicants.

Yes, Quontic accepts 100% Gift Funds for down payment and closing costs for eligible applicants.

No tax returns or W2s are needed to qualify for our Non-Traditional Loans.

No tax returns or W2s are needed to qualify for our Non-Traditional Loans.

Depending on which loan program you qualify for, you can have as little as a 20% down payment to own a home.

Depending on which loan program you qualify for, you can have as little as a 20% down payment to own a home.

Depending on which loan program you qualify for, a statement of income may not be required.

Depending on which loan program you qualify for, a statement of income may not be required.

When you open a Certificate of Deposit, we will ask for your name, address, date of birth, social security number to allow us to identify you. We may also ask for a valid government-issued ID. There is a minimum of $500 to open. You must be a U.S. Citizen and 18 years or older to open an account.

When you open a Certificate of Deposit, we will ask for your name, address, date of birth, social security number to allow us to identify you. We may also ask for a valid government-issued ID. There is a minimum of $500 to open. You must be a U.S. Citizen and 18 years or older to open an account.

The maximum deposit to open a CD is $1,000,000.

The maximum deposit to open a CD is $1,000,000.

You can securely open your new High Interest Checking account online in less than 3 minutes by visiting https://www.quontic.com/high-interest-checking/.

You can securely open your new High Interest Checking account online in less than 3 minutes by visiting https://www.quontic.com/high-interest-checking/.

Quontic does not charge an overdraft fee. View Quontic’s fees here.

Quontic does not charge an overdraft fee. View Quontic’s fees here.

At this time, Quontic does not offer any retirement accounts, including IRAs.

When you open an account, to validate your identify we will ask for:

• your name
• address
• date of birth
• social security number

We may also ask for a valid U.S. government-issued ID. There is a minimum required amount to open an account. You will fund your account via online transfer from an account you have at another bank (during the online account opening process).

Please Note: You must be a U.S. Citizen and 18 years or older to open an account.

When you open an account, to validate your identify we will ask for:

• your name
• address
• date of birth
• social security number

We may also ask for a valid U.S. government-issued ID. There is a minimum required amount to open an account. You will fund your account via online transfer from an account you have at another bank (during the online account opening process).

Please Note: You must be a U.S. Citizen and 18 years or older to open an account.

Customers who have a High Interest Checking account, Cash Rewards Checking account, High Yield Savings account, or Quontic Money Market account are eligible for Mobile RDC service.

Customers who have a High Interest Checking account, Cash Rewards Checking account, High Yield Savings account, or Quontic Money Market account are eligible for Mobile RDC service.

Yes!

Yes!

The interest rate is the amount of interest due per period, as a proportion of the amount lent, deposited or borrowed.

The interest rate is the amount of interest due per period, as a proportion of the amount lent, deposited or borrowed.

Your information is used to identify you. It is securely stored in your account and customer records once your new account is opened. Federal law requires that all financial institutions obtain, verify, and record personal information that identifies each person who opens an account.

Your information is used to identify you. It is securely stored in your account and customer records once your new account is opened. Federal law requires that all financial institutions obtain, verify, and record personal information that identifies each person who opens an account.

If you already have an account with us, and return to open a new account, your information will populate based off the first application.

If you already have an account with us, and return to open a new account, your information will populate based off the first application.

Quontic’s routing number is 021473030.

Yes, because Quontic is a Member FDIC, your deposits are secured for up to $250,000. FDIC deposit insurance covers the balance of each depositor’s account, dollar-for-dollar, up to the insurance limit, including principal and any accrued interest through the date of the insured bank’s closing. The FDIC insures all types of deposits received by a financial institution including:

• Checking accounts
• NOW accounts
• Savings accounts
• Money market deposit accounts
• Certificates of deposit (CDs)

As of December 2019, Quontic has one brick-and-mortar location in Florida and three locations throughout New York with one more pending to open in 2020.

Your information is securely stored on your account and customer records once your new account is opened. Federal law requires that all financial institutions obtain, verify, and record personal information that identifies each person who opens an account.

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

In late 2009, real estate developer and entrepreneur Steven Schnall bought Golden First Bank – a small, troubled bank in Great Neck, New York with $24 million in assets. Shortly after, he rebranded the bank to Quontic Bank.

Quontic does not charge any fees to use Zelle®.

Quontic does not charge any fees to use Zelle®.

You can send money to friends, family, and people you know.* We recommend you ask people to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

You can send money to friends, family, and people you know.* We recommend you ask people to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.

In order to use Zelle®, the sender and recipient’s bank accounts must be based in the U.S.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your [FI Name] account, typically within minutes*. If you have not yet enrolled with Zelle®, follow these steps:

• Click on the link provided in the payment notification you received via email or text message.
• Select [Financial Institution Name].
• Follow the instructions provided on the page to enroll and receive your payment.

Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

*A U.S. checking or savings account is required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your [FI Name] account, typically within minutes*. If you have not yet enrolled with Zelle®, follow these steps:

• Click on the link provided in the payment notification you received via email or text message.
• Select [Financial Institution Name].
• Follow the instructions provided on the page to enroll and receive your payment.

Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

*A U.S. checking or savings account is required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

Yes! They will receive a notification via email or text message.

Yes! They will receive a notification via email or text message.

Money sent with Zelle® is typically available to an enrolled person within minutes. That’s why it is important to only send money to recipients you know and trust. Ask your recipients to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll with Zelle®. The money will be sent directly into your recipient’s account. Once enrolled, that recipient will be able to receive future payments faster, typically within minutes.

If your payment has been pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the right email address or U.S. mobile number. If you’re waiting to receive money, we recommend confirming that the sender entered the right email address or U.S. mobile number. Still having trouble? Call Quontic Online & Mobile banking support at 1-800-908-6600, or email [email protected].

Money sent with Zelle® is typically available to an enrolled person within minutes. That’s why it is important to only send money to recipients you know and trust. Ask your recipients to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll with Zelle®. The money will be sent directly into your recipient’s account. Once enrolled, that recipient will be able to receive future payments faster, typically within minutes.

If your payment has been pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the right email address or U.S. mobile number. If you’re waiting to receive money, we recommend confirming that the sender entered the right email address or U.S. mobile number. Still having trouble? Call Quontic Online & Mobile banking support at 1-800-908-6600, or email [email protected].

If a customer has questions about the standalone Zelle® app, they can get in touch through the support page at zellepay.com/support/contact or they can call the Zelle® Support team at 1-844-428-8542. All questions related to Zelle® within our Quontic Mobile app can be directed to our Quontic online and mobile banking support, which can be reached toll-free at 1-800-908-6600, or via email at [email protected].

If a customer has questions about the standalone Zelle® app, they can get in touch through the support page at zellepay.com/support/contact or they can call the Zelle® Support team at 1-844-428-8542. All questions related to Zelle® within our Quontic Mobile app can be directed to our Quontic online and mobile banking support, which can be reached toll-free at 1-800-908-6600, or via email at [email protected].

APY stands for annual percentage yield. The annual percentage yield is the effective annual rate of return taking into account the effect of compounding interest. The resultant percentage assumes that the funds will remain in the investment vehicle for a full 365 days.

APY stands for annual percentage yield. The annual percentage yield is the effective annual rate of return taking into account the effect of compounding interest. The resultant percentage assumes that the funds will remain in the investment vehicle for a full 365 days.

Interest is credited to your account every month at the end of your statement cycle.

Interest is credited to your account every month at the end of your statement cycle.

Opening an account with Quontic is easy, quick, and secure. Go to www.quontic.com, select the account you want to open, and you will be guided through the online account opening process.

Opening an account with Quontic is easy, quick, and secure. Go to www.quontic.com, select the account you want to open, and you will be guided through the online account opening process.

A monthly maintenance fee is a fee charged at the end of each month for the required maintenance of your account. If your account balance totals less than the monthly fee, you will be charged only the amount of your available balance and no more. If your account balance is $0.00 for the entire month, you will not be charged a fee for that month.

A monthly maintenance fee is a fee charged at the end of each month for the required maintenance of your account. If your account balance totals less than the monthly fee, you will be charged only the amount of your available balance and no more. If your account balance is $0.00 for the entire month, you will not be charged a fee for that month.

Setting up a direct deposit is easy with a Quontic Bank Account Switch Form. You may request an account switch form by emailing [email protected]. You may also contact the originator of the direct deposit for instructions on how to set one up.

Setting up a direct deposit is easy with a Quontic Bank Account Switch Form. You may request an account switch form by emailing [email protected]. You may also contact the originator of the direct deposit for instructions on how to set one up.

To order checks, you will need to log into Online Banking and select Tools. Then, select Check Services and Reorder Checks.

To order checks, you will need to log into Online Banking and select Tools. Then, select Check Services and Reorder Checks.

It typically takes about 10 business days to receive your new Quontic Bank Mastercard® debit card.

It typically takes about 10 business days to receive your new Quontic Bank Mastercard® debit card.

The minimum deposit required to open a CD is $500.

The minimum deposit required to open a CD is $500.

We use email notifications to keep in touch with you about your account. As our customer, you may choose to receive emails in the following situations:

• When a bill is received.
• When a bill has not been received X days before the billing date.
• When no payment has been scheduled X days before the payment is due.
• When a payment is made.

These are some of the general email notifications you will receive as our customer, which you may opt to turn on or off. From time to time, you may also receive other notifications about your account, such as emails about a specific payment, future payment reminders, and changes made to your personal profile or password.

We use email notifications to keep in touch with you about your account. As our customer, you may choose to receive emails in the following situations:

• When a bill is received.
• When a bill has not been received X days before the billing date.
• When no payment has been scheduled X days before the payment is due.
• When a payment is made.

These are some of the general email notifications you will receive as our customer, which you may opt to turn on or off. From time to time, you may also receive other notifications about your account, such as emails about a specific payment, future payment reminders, and changes made to your personal profile or password.

Yes, you can select all of the alerts you wish to receive on the “Alert Preferences” page. Additionally, if you want to manage a specific alert for an individual payee, you can do so in the payee details.

Yes, you can select all of the alerts you wish to receive on the “Alert Preferences” page. Additionally, if you want to manage a specific alert for an individual payee, you can do so in the payee details.

For a paper check: you will receive a payment confirmation email when your check is cut and mailed. For an electronic payment: you will receive a payment confirmation email when the electronic payment is initiated.

For a paper check: you will receive a payment confirmation email when your check is cut and mailed. For an electronic payment: you will receive a payment confirmation email when the electronic payment is initiated.

One of our primary goals is to help you eliminate past due bills and expensive late fees. We will send you an email if a bill is due in 10 days (you can change the default number),  and we have not received any payment instructions from you. If you do not want to make a payment on this bill, simply click the “File This Bill” link and your bill will be stored for future reference.

One of our primary goals is to help you eliminate past due bills and expensive late fees. We will send you an email if a bill is due in 10 days (you can change the default number),  and we have not received any payment instructions from you. If you do not want to make a payment on this bill, simply click the “File This Bill” link and your bill will be stored for future reference.

No. Currently, all notifications are delivered to the email address you provide.

No. Currently, all notifications are delivered to the email address you provide.

Just click the appropriate category link and a list of current notifications for that section will appear.

Just click the appropriate category link and a list of current notifications for that section will appear.

Certain notifications are meant to notify you of any activity in your bill pay account. For security purposes, you are unable to turn them off.

Certain notifications are meant to notify you of any activity in your bill pay account. For security purposes, you are unable to turn them off.

The information you download is compatible with many of the leading personal finance programs, including Quicken, Microsoft Money, and Microsoft Excel. To download a report into any of these programs, select the program you want to download your information into and then click download.

When downloading to QIF, a file opens in a new window. When downloading to Excel, a worksheet opens within a frame. To return to the reporting page without closing the application, please use the back button.

The information you download is compatible with many of the leading personal finance programs, including Quicken, Microsoft Money, and Microsoft Excel. To download a report into any of these programs, select the program you want to download your information into and then click download.

When downloading to QIF, a file opens in a new window. When downloading to Excel, a worksheet opens within a frame. To return to the reporting page without closing the application, please use the back button.

You can export any report into QIF file format (for Quicken and Microsoft Money) or the CSV file format (for Microsoft Excel).

You can export any report into QIF file format (for Quicken and Microsoft Money) or the CSV file format (for Microsoft Excel).

You will export only the transactions that you have not yet downloaded. A checkmark in the last column on the right indicates the data has been previously downloaded.

You will export only the transactions that you have not yet downloaded. A checkmark in the last column on the right indicates the data has been previously downloaded.

You will export all transactions that are available for the report you selected regardless of whether you downloaded them before.

You will export all transactions that are available for the report you selected regardless of whether you downloaded them before.

Sometimes customers can’t change their address due to the special relationship we have with a payee. These addresses are provided to us directly from your payee to ensure the proper and timely processing of payments.

Sometimes customers can’t change their address due to the special relationship we have with a payee. These addresses are provided to us directly from your payee to ensure the proper and timely processing of payments.

You can add them to your list of people and businesses to pay by entering their name and address.

You can add them to your list of people and businesses to pay by entering their name and address.

Our Bill Pay service is highly secure; designed to fully safeguard the privacy and security of your financial information. Unlike normal internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel.

Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.

Our Bill Pay service is highly secure; designed to fully safeguard the privacy and security of your financial information. Unlike normal internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel.

Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.

You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval.

You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval.

Bill summary and transactional information is available online for 24 months. Most bill images are maintained online for 24 months from the date the bill is posted. After 24 months, your bill images are deleted from the system.

Bill summary and transactional information is available online for 24 months. Most bill images are maintained online for 24 months from the date the bill is posted. After 24 months, your bill images are deleted from the system.

You can view information on a filed bill through the payee’s bill history.

You can view information on a filed bill through the payee’s bill history.

Yes, you can integrate your billing history information with all leading personal financial management software, like Microsoft Money, Microsoft Excel, or QuickBooks. It’s simple to merge your bill payment data with the rest of your financial records. From the “Reports” page, simply click download. The “Download Report” page appears when you select the file format for your download.

Yes, you can integrate your billing history information with all leading personal financial management software, like Microsoft Money, Microsoft Excel, or QuickBooks. It’s simple to merge your bill payment data with the rest of your financial records. From the “Reports” page, simply click download. The “Download Report” page appears when you select the file format for your download.

When you register a payee, you provide their name, billing address, account number (if applicable), and other pertinent information. This is the only information we need to accurately issue payments.

Electronic bills are posted immediately to your account. A bill we retrieve from your biller’s website will appear within 24 hours, and your payee’s billing address will not change.

When you register a payee, you provide their name, billing address, account number (if applicable), and other pertinent information. This is the only information we need to accurately issue payments.

Electronic bills are posted immediately to your account. A bill we retrieve from your biller’s website will appear within 24 hours, and your payee’s billing address will not change.

It’s easy to print a copy of any of your bills. While viewing your bill, just select print from your browser’s file menu.

It’s easy to print a copy of any of your bills. While viewing your bill, just select print from your browser’s file menu.

Electronic funds transfer, or EFT, allows us to send payments to your payees electronically, rather than printing and mailing a paper check. EFT payments are especially advantageous because your payee receives payment faster than with a paper check, and there is no risk of a check getting lost in the mail.

Electronic funds transfer, or EFT, allows us to send payments to your payees electronically, rather than printing and mailing a paper check. EFT payments are especially advantageous because your payee receives payment faster than with a paper check, and there is no risk of a check getting lost in the mail.

In general, the EFT process can take up to three business days. Listed below is an example of how an EFT payment reaches your payee.

In general, the EFT process can take up to three business days. Listed below is an example of how an EFT payment reaches your payee.

Yes. Just like payroll direct deposit and ATM transactions, EFT payments are extremely safe. All payment information is encrypted with 128-bit SSL and sent through a secure communications channel. Information cannot be redirected, read, or tampered with.

Yes. Just like payroll direct deposit and ATM transactions, EFT payments are extremely safe. All payment information is encrypted with 128-bit SSL and sent through a secure communications channel. Information cannot be redirected, read, or tampered with.

For payees that can accept EFT, we recommend that you set the payment date at least three business days in advance of the due date. Although, it’s important to note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

For payees that can accept EFT, we recommend that you set the payment date at least three business days in advance of the due date. Although, it’s important to note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

Some EFT transactions can take up to three business days (from your scheduled payment date) to clear your account, while others may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

Some EFT transactions can take up to three business days (from your scheduled payment date) to clear your account, while others may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

Although most large payees accept electronic payments, many smaller payees do not have the technology to accept them at this time. In these cases, you may issue a paper check. However, there may be other reasons why you are unable to issue an EFT payment, such as collections issues.

Although most large payees accept electronic payments, many smaller payees do not have the technology to accept them at this time. In these cases, you may issue a paper check. However, there may be other reasons why you are unable to issue an EFT payment, such as collections issues.

As with a paper check, your account must be adequately funded to cover all payments. Some EFT transactions may clear your bank account the same day they are issued, so be sure your account is funded in advance to avoid bounced payments.

As with a paper check, your account must be adequately funded to cover all payments. Some EFT transactions may clear your bank account the same day they are issued, so be sure your account is funded in advance to avoid bounced payments.

If you authorize payment in advance, your EFT will be sent at 3 PM CT on the day you designated the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 3 PM CT.

If you authorize payment in advance, your EFT will be sent at 3 PM CT on the day you designated the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 3 PM CT.

Only you can authorize payments. You tell us who, when, and how much to pay. Payments are issued electronically or via paper checks, depending on the payee’s capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.

Only you can authorize payments. You tell us who, when, and how much to pay. Payments are issued electronically or via paper checks, depending on the payee’s capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.

Only you can authorize payments. You have complete control over who you are issuing a payment to, the exact payment amount, when the payment should be sent, or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you. Please note that your payment for our service will be conveniently debited from your primary funding account each month.

Only you can authorize payments. You have complete control over who you are issuing a payment to, the exact payment amount, when the payment should be sent, or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you. Please note that your payment for our service will be conveniently debited from your primary funding account each month.

No. You decide the amount you want to pay towards each bill.

No. You decide the amount you want to pay towards each bill.

Currently, we don’t offer credit cards so we cannot issue payments from a credit card.

Currently, we don’t offer credit cards so we cannot issue payments from a credit card.

To verify that a payment has been sent, from your navigation links, click “View a Report”. The “View Reports” page appears. From the report title list box, select the appropriate report, and click “Generate Report.” You can also create a new report or edit an existing report.

To verify that a payment has been sent, from your navigation links, click “View a Report”. The “View Reports” page appears. From the report title list box, select the appropriate report, and click “Generate Report.” You can also create a new report or edit an existing report.

We issue payments automatically on the exact date that you specify. It is important to realize that not all payees accept electronic payments. In such cases, we will issue a paper check and you should select a send date that is at least five business days before a bill due date. This will allow a paper check issued on your behalf to arrive to your payee on time. For payees that accept electronic funds transfers (EFT), you should schedule the payment three business days in advance of the due date. However, you should be sure that your funding account is funded on the day you issue payment, as some EFT payments are posted to your payee’s account on the same day.

We issue payments automatically on the exact date that you specify. It is important to realize that not all payees accept electronic payments. In such cases, we will issue a paper check and you should select a send date that is at least five business days before a bill due date. This will allow a paper check issued on your behalf to arrive to your payee on time. For payees that accept electronic funds transfers (EFT), you should schedule the payment three business days in advance of the due date. However, you should be sure that your funding account is funded on the day you issue payment, as some EFT payments are posted to your payee’s account on the same day.

We issue standard, approved payments against your account. If you do not maintain sufficient funds in your account, the payment may be rejected or your account could be overdrawn.

We issue standard, approved payments against your account. If you do not maintain sufficient funds in your account, the payment may be rejected or your account could be overdrawn.

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged but may be scheduled at your own risk:

• Tax payments to the Internal Revenue Service or any state or other government agency.
• Court-ordered payments, such as alimony or child support.
• Payments to insurance companies.

We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you’ve scheduled.

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged but may be scheduled at your own risk:

• Tax payments to the Internal Revenue Service or any state or other government agency.
• Court-ordered payments, such as alimony or child support.
• Payments to insurance companies.

We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you’ve scheduled.

If a bill payment is sent via check, the payment is deducted from the account once the Biller deposits the check. If the payment is sent electronically, it is debited from the account after our cutoff time of 5 PM ET.

If a bill payment is sent via check, the payment is deducted from the account once the Biller deposits the check. If the payment is sent electronically, it is debited from the account after our cutoff time of 5 PM ET.

Yes, you can cancel a payment if it is before the cutoff time at 5 PM ET. Go to the payment detail screen and select the Delete button at the bottom of the screen.

Yes, you can cancel a payment if it is before the cutoff time at 5 PM ET. Go to the payment detail screen and select the Delete button at the bottom of the screen.

Yes. There are two ways that you can schedule payments automatically:

• Pay the entire bill if it is $200 or less. Pay nothing and send an email notification if it is more than $200.
• Pay the minimum amount due every month.
• Pay nothing and send an email notification.

Yes. There are two ways that you can schedule payments automatically:

• Pay the entire bill if it is $200 or less. Pay nothing and send an email notification if it is more than $200.
• Pay the minimum amount due every month.
• Pay nothing and send an email notification.

For payees who can accept electronic funds transfers (EFT), we recommend that you set the send date at least three business days in advance of the due date. If you authorize payment in advance, your EFT will be sent at 3:00 PM CT on the day you designated for the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 3:00 PM CT. Please note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

For payees who can accept electronic funds transfers (EFT), we recommend that you set the send date at least three business days in advance of the due date. If you authorize payment in advance, your EFT will be sent at 3:00 PM CT on the day you designated for the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 3:00 PM CT. Please note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

Some payees do not currently accept electronic payments. Therefore, we recommend that you set the send date at least five business days in advance of your bill due date. We issue paper checks daily Monday through Friday.

Some payees do not currently accept electronic payments. Therefore, we recommend that you set the send date at least five business days in advance of your bill due date. We issue paper checks daily Monday through Friday.

Expedited payments are delivered faster than standard payments. These payments are subject to a convenience fee that is automatically debited from your funding account.

Expedited payments are delivered faster than standard payments. These payments are subject to a convenience fee that is automatically debited from your funding account.

Expedited payments are ideal any time you have either forgotten to pay a bill or you are surprised by a payment that you need to make fast. Expedited payments provide an avenue to make that happen without incurring a sizeable late fee or damaging your credit rating.

Expedited payments are ideal any time you have either forgotten to pay a bill or you are surprised by a payment that you need to make fast. Expedited payments provide an avenue to make that happen without incurring a sizeable late fee or damaging your credit rating.

All payments must be submitted before 6:30 PM CT to be delivered by the next business day.

All payments must be submitted before 6:30 PM CT to be delivered by the next business day.

Your CD rate will be unaffected and remain the same. When you open a CD with Quontic, you are locked into the then-rate for the CD’s entire term length.

Your CD rate will be unaffected and remain the same. When you open a CD with Quontic, you are locked into the then-rate for the CD’s entire term length.

No, once you open a CD you cannot add money to it during its term length. However, you can open another CD with Quontic!

No, once you open a CD you cannot add money to it during its term length. However, you can open another CD with Quontic!

Yes, click the tracking number on the “Payment Detail” page to access the delivery vendor’s website. The vendor determines the length of time the tracking information appears online.

Yes, click the tracking number on the “Payment Detail” page to access the delivery vendor’s website. The vendor determines the length of time the tracking information appears online.

Yes, expedited payments cannot be sent to an address in Hawaii, Alaska, or a P.O. box.

Yes, expedited payments cannot be sent to an address in Hawaii, Alaska, or a P.O. box.

No, processing of your expedited payment begins immediately after you click the button to submit your payment on the preview page.

No, processing of your expedited payment begins immediately after you click the button to submit your payment on the preview page.

There may be a convenience fee associated with an expedited payment.

There may be a convenience fee associated with an expedited payment.

Expedited payments are sent immediately. In some cases, the payee will receive your payment the same business day, but typically receipt occurs within one business day.

Expedited payments are sent immediately. In some cases, the payee will receive your payment the same business day, but typically receipt occurs within one business day.

Your convenience fee will be deducted from the funding account the payment was made from as a separate transaction.

Your convenience fee will be deducted from the funding account the payment was made from as a separate transaction.

The ability to make an expedited payment depends on the payee and time of day.

The ability to make an expedited payment depends on the payee and time of day.

We send your payment to the address you provided to us for each of your payees except for cases where we have a special relationship with a payee, and they have a preferred address to which they want payments to be sent.

We send your payment to the address you provided to us for each of your payees except for cases where we have a special relationship with a payee, and they have a preferred address to which they want payments to be sent.

Yes, you don’t need an account number to make a payment.

Yes, you don’t need an account number to make a payment.

A manual payment means that you do not wish to set up an automatic or recurring payment. Instead, every time you want to make a payment, you manually enter the amount and “send on” date. This is the default payment rule for each payee you add. 

A manual payment means that you do not wish to set up an automatic or recurring payment. Instead, every time you want to make a payment, you manually enter the amount and “send on” date. This is the default payment rule for each payee you add. 

There are two types of automatic payments.

• Pay the entire bill if it is $200 or less. Pay nothing and send an email notification if it is more than $200.
• Pay the minimum amount due every month.
• Pay nothing and send an email notification.
• You can also select when to pay the bill – either when the bill arrives or a designated number of days before the bill is due (10 days is the default).
• You will receive an email notification when an automatic bill has been paid.

2.  Automatic payment at regular intervals.

This type of automatic payment gets paid by establishing the interval in which the payment should be made, along with the supporting payment details. You specify the amount, the frequency, the start date, and the end date. Based on the duration of the loan you could also establish the end date of the automatic payment rule, For example, you could have us schedule a payment for your car loan in the amount of $300 on the 1st of every month for the next 36 months.

There are two types of automatic payments.

• Pay the entire bill if it is $200 or less. Pay nothing and send an email notification if it is more than $200.
• Pay the minimum amount due every month.
• Pay nothing and send an email notification.
• You can also select when to pay the bill – either when the bill arrives or a designated number of days before the bill is due (10 days is the default).
• You will receive an email notification when an automatic bill has been paid.

2.  Automatic payment at regular intervals.

This type of automatic payment gets paid by establishing the interval in which the payment should be made, along with the supporting payment details. You specify the amount, the frequency, the start date, and the end date. Based on the duration of the loan you could also establish the end date of the automatic payment rule, For example, you could have us schedule a payment for your car loan in the amount of $300 on the 1st of every month for the next 36 months.

Most domestic checks may be processed through Mobile RDC. We also accept money orders and third-party checks payable to the account. We do not accept double-endorsed checks, foreign items, or savings bonds through Mobile RDC.

Most domestic checks may be processed through Mobile RDC. We also accept money orders and third-party checks payable to the account. We do not accept double-endorsed checks, foreign items, or savings bonds through Mobile RDC.

In most cases, eligible accounts will automatically be signed up for Mobile RDC. If you have an eligible account that has not been enabled, please call us at 800-908-6600 for assistance. Please note that accounts are pre-qualified prior to being authorized for use with the Mobile RDC service.

In most cases, eligible accounts will automatically be signed up for Mobile RDC. If you have an eligible account that has not been enabled, please call us at 800-908-6600 for assistance. Please note that accounts are pre-qualified prior to being authorized for use with the Mobile RDC service.

Yes. You may use the service to deposit items according to the limits specified in the Terms and Conditions section. Any items presented in excess of the limits will be returned at our discretion.

Yes. You may use the service to deposit items according to the limits specified in the Terms and Conditions section. Any items presented in excess of the limits will be returned at our discretion.

Yes. During the deposit process, you will be required to photograph the front and back of your check.

Yes. During the deposit process, you will be required to photograph the front and back of your check.

You have the option to retake photographs of the check before submitting it, or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing.

You have the option to retake photographs of the check before submitting it, or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing.

No, keep the check until it posts to your statement. Once it is posted, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.

No, keep the check until it posts to your statement. Once it is posted, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.

You may photograph multiple checks in the same mobile banking session, however, you may only photograph one check per deposit.

You may photograph multiple checks in the same mobile banking session, however, you may only photograph one check per deposit.

You will receive a notification by email when your deposit has been received.

You will receive a notification by email when your deposit has been received.

When your deposit is processed, you will receive a second email notification regarding the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.

When your deposit is processed, you will receive a second email notification regarding the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.

Deposits may be made with Mobile RDC at any time. If your deposit is approved before our daily cutoff time, your deposit will post to your account on the next business day. The daily cutoff time is 4 PM EST. Funds availability may be limited under certain conditions. Please refer to the Terms and Conditions document for more information.

Deposits may be made with Mobile RDC at any time. If your deposit is approved before our daily cutoff time, your deposit will post to your account on the next business day. The daily cutoff time is 4 PM EST. Funds availability may be limited under certain conditions. Please refer to the Terms and Conditions document for more information.

If your mobile deposit is submitted and accepted prior to 4:30 pm ET, then your funds will reflect your account the following business day.

If your mobile deposit is submitted and accepted prior to 4:30 pm ET, then your funds will reflect your account the following business day.

Yes. You may view your transaction history in Mobile Banking.

Yes. You may view your transaction history in Mobile Banking.

No, at this time the Mobile RDC functionality cannot be used to initially fund a new account.

No, at this time the Mobile RDC functionality cannot be used to initially fund a new account.

Once your account has been opened and you have enrolled in Online Banking, you will have access to mobile deposits through our mobile app.

Once your account has been opened and you have enrolled in Online Banking, you will have access to mobile deposits through our mobile app.

No, you do not need to re-submit your deposit. If you entered the wrong amount for the deposit, our operations center will correct the deposit amount.

No, you do not need to re-submit your deposit. If you entered the wrong amount for the deposit, our operations center will correct the deposit amount.

If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit notification for the second deposit received through our Mobile RDC service.

If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit notification for the second deposit received through our Mobile RDC service.

If a deposit is returned, please do not redeposit the check with our Mobile RDC functionality.  You will receive written communication from your financial institution through the U.S. Postal Service if a deposit is returned.

If a deposit is returned, please do not redeposit the check with our Mobile RDC functionality.  You will receive written communication from your financial institution through the U.S. Postal Service if a deposit is returned.

For additional assistance, please call 1-800-908-6600.

For additional assistance, please call 1-800-908-6600.

Activation codes expire after a specific period of time. If you need a new one, return to the Quontic Mobile Banking enrollment site (called the Quontic Mobile Banking Center) and request a new activation code.

Activation codes expire after a specific period of time. If you need a new one, return to the Quontic Mobile Banking enrollment site (called the Quontic Mobile Banking Center) and request a new activation code.

If you get a new mobile device or change phone numbers, be sure to return to the mobile banking website via your PC and update your mobile device profile in the Quontic Mobile Banking Center. Remove your old device within the Quontic Mobile Banking Center. Then, download the app on your new phone and enroll your new device.

If you get a new mobile device or change phone numbers, be sure to return to the mobile banking website via your PC and update your mobile device profile in the Quontic Mobile Banking Center. Remove your old device within the Quontic Mobile Banking Center. Then, download the app on your new phone and enroll your new device.

Yes. Visit the Quontic Mobile Banking Center and simply enroll (and then activate) another device.

Yes. Visit the Quontic Mobile Banking Center and simply enroll (and then activate) another device.

If you are concerned about the misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Next, sign on to Online Banking, navigate to the Quontic Mobile Banking Center, and disable or remove your device.

If you are concerned about the misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Next, sign on to Online Banking, navigate to the Quontic Mobile Banking Center, and disable or remove your device.

Your U.S. mobile phone number or email address may already be associated with a Zelle enrollment through another financial institution or the Zelle App. 

You can update your phone number and email address by logging into your Online Banking Portal and updating this information, or you can call Quontic Online & Mobile banking support toll-free at 1-800-908-6600 or email [email protected] for further assistance. 

Possible reasons Quontic Zelle is not working
Reason 1: Your email address or U.S. Mobile number is already associated with a Zelle Profile through another participating bank or credit union. Your Mobile number or email address can’t be enrolled with more than one Zelle account. 
Reason 2: You have exceeded the transfer limit.
The maximum transaction limit is $500, and the maximum allowed for total daily transactions is $1,000.

Your U.S. mobile phone number or email address may already be associated with a Zelle enrollment through another financial institution or the Zelle App. 

You can update your phone number and email address by logging into your Online Banking Portal and updating this information, or you can call Quontic Online & Mobile banking support toll-free at 1-800-908-6600 or email [email protected] for further assistance. 

Possible reasons Quontic Zelle is not working
Reason 1: Your email address or U.S. Mobile number is already associated with a Zelle Profile through another participating bank or credit union. Your Mobile number or email address can’t be enrolled with more than one Zelle account. 
Reason 2: You have exceeded the transfer limit.
The maximum transaction limit is $500, and the maximum allowed for total daily transactions is $1,000.

We will send you a Maturity Notice before your CD’s maturity date. There is a 10 calendar day grace period during which you may withdraw principal without penalty or renew your CD with the same term. You may also close your CD and open a new one with a different term.

The grace period begins on the day after the CD maturity date and runs for ten calendar days (maturity date plus 10 days). To make changes or close your CD, please call us at 1-800-908-6600 during the 10-day grace period. You can also make the request via secure messaging in Online Banking by going to ‘Self Service’ and ‘Secure Messaging’ or you can email us at [email protected].

If you do not contact us by the end of the 10-day grace period (and we do not send you a notice of non-renewal), your CD will automatically renew for another term. The interest rate upon renewal will be set at Quontic Banks then-current rate for similar term CDs. The renewal term will begin (retroactively) on the day after the maturity date of the previous CD term.

The principal balance for the renewal term will be the total balance in the CD (principal plus the interest that was not previously withdrawn) on the date the CD account is renewed. Your CD will continue to earn the current interest rate during the 10-day grace period. A confirmation will be sent verifying the renewal terms.

We will send you a Maturity Notice before your CD’s maturity date. There is a 10 calendar day grace period during which you may withdraw principal without penalty or renew your CD with the same term. You may also close your CD and open a new one with a different term.

The grace period begins on the day after the CD maturity date and runs for ten calendar days (maturity date plus 10 days). To make changes or close your CD, please call us at 1-800-908-6600 during the 10-day grace period. You can also make the request via secure messaging in Online Banking by going to ‘Self Service’ and ‘Secure Messaging’ or you can email us at [email protected].

If you do not contact us by the end of the 10-day grace period (and we do not send you a notice of non-renewal), your CD will automatically renew for another term. The interest rate upon renewal will be set at Quontic Banks then-current rate for similar term CDs. The renewal term will begin (retroactively) on the day after the maturity date of the previous CD term.

The principal balance for the renewal term will be the total balance in the CD (principal plus the interest that was not previously withdrawn) on the date the CD account is renewed. Your CD will continue to earn the current interest rate during the 10-day grace period. A confirmation will be sent verifying the renewal terms.

You can view your CD details by signing onto your Online Banking Account. Click on Account and account details.

You can view your CD details by signing onto your Online Banking Account. Click on Account and account details.

If applicable, you may save your user ID by selecting “On” when a “Save My User ID” or “Remember Me” option is prompted. For enhanced security, your user ID will then be presented in a masked format, hiding some of the characters. You may also opt-out of saving your user ID at a later time by selecting “Off.”

If applicable, you may save your user ID by selecting “On” when a “Save My User ID” or “Remember Me” option is prompted. For enhanced security, your user ID will then be presented in a masked format, hiding some of the characters. You may also opt-out of saving your user ID at a later time by selecting “Off.”

The “Remember Me” prompt enables your device to recall your Mobile Banking registration so that you are not presented with challenge questions every time you log in. If you select “Off” once prompted, you will be required to answer the challenge questions each time you log in to Mobile Banking.

The “Remember Me” prompt enables your device to recall your Mobile Banking registration so that you are not presented with challenge questions every time you log in. If you select “Off” once prompted, you will be required to answer the challenge questions each time you log in to Mobile Banking.

If you forget your user ID or password, you should visit Quontic’s Online Banking website and follow the instructions for retrieving and/or resetting your credentials. You may also contact customer service for assistance.

If you forget your user ID or password, you should visit Quontic’s Online Banking website and follow the instructions for retrieving and/or resetting your credentials. You may also contact customer service for assistance.

Yes, you must agree to our Terms and Conditions in order to use Online and Mobile Banking.

Yes, you must agree to our Terms and Conditions in order to use Online and Mobile Banking.

We will make two test deposits ($0.99 or less) and two matching withdrawals to your external account. It typically takes two or three days for these transactions to appear in your external account.

To see the amounts we deposited and withdrew, you will need to access your external account. Once the withdrawals and deposits have been made, return to our website to enter the amounts and verify account ownership.

Note: If you select test deposits and withdrawals, you cannot change your verification method again.

We will make two test deposits ($0.99 or less) and two matching withdrawals to your external account. It typically takes two or three days for these transactions to appear in your external account.

To see the amounts we deposited and withdrew, you will need to access your external account. Once the withdrawals and deposits have been made, return to our website to enter the amounts and verify account ownership.

Note: If you select test deposits and withdrawals, you cannot change your verification method again.

A wire transfer is a form of electronic money movement that transfers money in real-time from the sending account to the receiving account at another bank. These types of transfers are less common and often require you to pay a fee and interact directly with a person at the bank either in-person or over the phone.

A wire transfer is a form of electronic money movement that transfers money in real-time from the sending account to the receiving account at another bank. These types of transfers are less common and often require you to pay a fee and interact directly with a person at the bank either in-person or over the phone.

An ACH transfer is the most common form of electronic money movement. Automated Clearing House (ACH) is a network that electronically processes transactions for financial institutions. These transfers typically take a few business days to process and for the money to be available in the receiving account. When you transfer funds from an account at one bank to an account at another bank over the internet or when you pay a bill online, you are likely completing an ACH transfer. 

An ACH transfer is the most common form of electronic money movement. Automated Clearing House (ACH) is a network that electronically processes transactions for financial institutions. These transfers typically take a few business days to process and for the money to be available in the receiving account. When you transfer funds from an account at one bank to an account at another bank over the internet or when you pay a bill online, you are likely completing an ACH transfer. 

Disclosures contain the important terms and conditions that apply to your new account. Reviewing and accepting disclosures ensures that you are informed about how we will manage your new account.

Disclosures contain the important terms and conditions that apply to your new account. Reviewing and accepting disclosures ensures that you are informed about how we will manage your new account.

Select “Individual” if you will be the only person taking ownership of the account. Select “Joint” if you want to add a co-owner to the account.

Select “Individual” if you will be the only person taking ownership of the account. Select “Joint” if you want to add a co-owner to the account.

Your recent employment history helps us correctly identify you. We ask this question for security purposes and to help the government fight terrorism and money-laundering activities. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. 

Your recent employment history helps us correctly identify you. We ask this question for security purposes and to help the government fight terrorism and money-laundering activities. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. 

Bank regulations require that financial institutions collect an expectation of a customer’s transactional behavior in order to determine risk levels in terms of money laundering, terrorist finance, and identity theft.

Bank regulations require that financial institutions collect an expectation of a customer’s transactional behavior in order to determine risk levels in terms of money laundering, terrorist finance, and identity theft.