Why do people or businesses that are inactive still appear in my list?
To properly store your billing history and ensure accurate reporting, we cannot completely delete a person or business from your account
What happens if the person or business I want to pay doesn’t appear in the list of suggested names?
You can add them to your list of people and businesses to pay by entering their name and address.
Why can’t I edit my remittance address?
Sometimes customers can’t change their address due to the special relationship we have with a payee. These addresses are provided to us directly from your payee to ensure the proper and timely processing of payments.