Quontic Bank Social Media Community Guidelines

Quontic Bank is excited to share what we’re doing in local communities with you. In turn, we have a variety of active social media channels, including, but not limited to, Facebook, Google+, Instagram, LinkedIn, Twitter, and YouTube. However, because banking is such a highly regulated industry, we have to follow specific rules. In turn, we’ve established the following guidelines:

Social Media Guidelines I


Our social media channels simply serve as supplementary mediums, in which we can communicate what’s happening at Quontic Bank, and is not a substitute channel for products and services, general questions, and/or complaints. Because our social media channels are public, we cannot be responsible for views expressed other than our own. Through our social media channels are moderated by Quontic Bank employees, we cannot guarantee that we will reply to every comment. In turn, our social media channels may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and administrative notice or process, or for the exhaustion of any judicial or administrative remedy. Additionally, our social media channels are not to be used to report phishing or criminal activity. For customer service questions or to speak to us about individual banking matters, please contact us.

Social Media Guidelines II

Remember, Social Media is Public

Our social media channels are open to the public, and others can view anything you post. Any comments left on our social media channels may even show up in search engine results, such as Bing, Google, or Yahoo. Think before you comment!

Social Media Guidelines III

Protect Your Personal Information

Keep your private information private! You should never share personal or account information on any of our social media channels. For customer service questions or to speak to us about individual banking matters, please contact us.

Social Media Guidelines IV

Be Respectful

We expect conversations on our social media channels to follow the rules of polite discourse, and we ask all participants to treat each other with respect. If you disagree with the content on our social media channels, we’d like to hear from you, but do not post anything abusive, crass, discriminatory, disruptive, distasteful, false, hateful, inaccurate, inappropriate, indecent, libelous, misleading, obscene, offensive, profane, threatening, or that abuses, bullies, harasses, or threatens others. Any abusive, offensive, unlawful, and unproductive comments, rants, or blasts will be taken down.

Social Media Guidelines V

Copyright Infringement

Only post your original content to our social media channels. Avoid posting material you know to be fraudulent, and protected by copyright, trademark, or other intellectual property rights. If you believe in good faith that Quontic Bank social content infringes on your copyright, you (or your agent) may send Quontic Bank a notice requesting us to remove the material or block access to it. Details on notes and counter-notices are available on the Copyright Office’s site at http://www.copyright.gov.

Social Media Guidelines VI

Stay On Topic

Only post comments on our social media channels that are relevant to the topic of the post. Avoid posting “spam,” such as comments focused on selling a product or service, or that are posted just to drive traffic to a particular website for personal, political, or monetary gain, including repeated posting the same comments multiple times. We may delete comments that we deem to be off-topic, including solicitations. Also, we may remove identical posts by the same user or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical posts, we may leave the first submission and delete the duplicate(s).

Social Media Guidelines VII

Third-Party Sites

Facebook, Google+, Instagram, LinkedIn, Twitter, and YouTube are owned by third-parties unaffiliated with Quontic Bank. In turn, Quontic Bank is not responsible for the privacy or security policies at these sites or other third-party sites that may be linked to from within our social media channels. You should always review the privacy and security practices and policies of each third-party website you visit. Quontic Bank does not endorse and is not responsible for any ads, content, products, advice, opinions, recommendations or other material of third-party sites that may be promoted via advertising within any social media properties.

Social Media Guidelines VIII

Removal of Posts

Quontic Bank reserves the right to remove any comments or post that violates these guidelines or any other applicable Terms and Conditions, rules, or laws. We may also ban any user from our social media channels without prior written notice or consent for violating the rules or otherwise abusing the community. Any comment(s) posted which we deem to be criminal, or instigates or implies violence toward oneself or another may be reported to the proper authorities.


If you have any questions or would like to know more about Quontic Bank social media guidelines, please call us at 1-800-908-6600.
Notices: Quontic Bank reserves the right to change these guidelines at any time at its sole discretion.