Can I view a history of my External Transfers?
Yes. You can view your transfer history—including completed, pending, and failed transfers—within the Transfers section of your Online Banking platform.
What information do I need to set up an External Transfer?
You’ll need the account number, routing number, and account type of the external account. Alternatively, you can use your online banking credentials for the other financial institution if it supports Plaid integration.
How do I remove an External Transfer account via the Mobile App?
To remove an external account from your Online Banking profile:
How do I remove an External Transfer account via the Online Banking platform?
To remove an external account from your Online Banking profile:
Can I initiate an External Transfer over the phone?
No. For security reasons, External Transfers cannot be initiated over the phone. You must use our Online Banking platform or Mobile App to complete these transactions.
What should I do if I need to transfer funds on a weekend or holiday?
External Transfers initiated on weekends or federal holidays will be processed on the next business day. Please plan accordingly to ensure timely delivery of funds.