Can I link an external account that is jointly owned?
Yes, you can link a jointly owned external account as long as you are an authorized owner. The account must be in your name and meet verification requirements.
How do I know if my external account supports Plaid?
When adding an external account, you’ll see a list of supported financial institutions. If your institution is not listed, you can still add the account manually and verify it using micro deposits, which typically take 1–3 business days.
Can I use External Transfers to pay my credit card bill?
No. External Transfers are intended for moving funds between your own accounts at different financial institutions. To pay your credit card bill, please use the Bill Pay feature.
What should I do if I encounter an error while setting up an External Transfer?
If you experience an error, double-check the account details and try again. If the issue persists, please contact our Customer Care team for assistance.
Can I set up External Transfers for future dates?
Yes. You can schedule External Transfers for future dates using our Online Banking platform.
What should I do if I need to transfer funds urgently?
For urgent transfers, we recommend initiating a Wire Transfer, which typically processes within the same business day. Please note that wire transfer fees may apply.