Are there notifications for successful or failed External Transfers?
Yes. You can set up notifications for both successful and failed transfers through your Online Banking platform. Alerts can be sent via email or text to help you stay informed about your account activity.
How do I ensure my External Transfers are processed on time?
To avoid delays, initiate your External Transfers well in advance of any due dates or deadlines. Transfers typically take 1–3 business days to process, so planning ahead is key.
What happens if an External Transfer fails?
If an External Transfer fails, it may be due to one of the following reasons: If a transfer fails, you will typically receive a notification in your Online Banking platform. We recommend reviewing the transfer details and contacting Customer Care for assistance if needed.
Is there a limit to the number of transfers I can make?
There is no limit to the number of transfers you can initiate, as long as you stay within your daily and monthly dollar limits.
What should I do if I suspect unauthorized activity?
Contact our Customer Care team immediately. We will investigate and take steps to secure your account.
Can I use External Transfers to pay bills or send money to someone else?
No. External Transfers are designed for moving funds between accounts that you personally own at different U.S. financial institutions. They cannot be used to pay bills or send money to third parties. For those purposes, consider using bill pay services or our Zelle® feature via the Mobile App.