I Received a Letter Saying My Account Is Inactive. What Should I Do?
Please respond promptly to keep your account active. You can reactivate your account by:
Why Do Banks Monitor Dormancy?
Banks monitor dormancy to protect your funds and comply with state laws. If an account remains inactive for too long, the funds may be considered unclaimed property and must be turned over to the state.
When Does Dormancy Take Effect?
Dormancy occurs after the following periods of inactivity:
How Can I Prevent My Account From Becoming Dormant?
Preventing dormancy is easy and helps you avoid fees and extra steps later. Here’s what you can do: Tip: Even if you don’t use your account often, logging in once or twice a year can keep it active.
What is a Dormant Account and Why Does It Matter?
A dormant account is an account that has had no customer-initiated activity for a certain period of time. Dormancy matters because financial institutions are required by law to safeguard inactive accounts and eventually turn over unclaimed funds to the state if the owner cannot be reached. This process is called escheatment.
Is it safe to request account closure by email?
No, never send sensitive information via unsecured email. Always use Secure Forms in Online Banking or the Mobile App.