What is an account restriction?
A restricted bank account means that certain actions or features are limited or temporarily unavailable. This could include restrictions on withdrawals, transfers, or access to certain online banking tools.
Is it safe to request account closure by email?
No, never send sensitive information via unsecured email. Always use Secure Forms in Online Banking or the Mobile App.
Do I receive an alert or notification when my account is closed?
Yes, you will receive a confirmation email or secure message once your account closure is complete.
I just opened my checking or saving account and changed my mind. Can I close it?
Yes. If you’ve decided your account is no longer the right fit, simply contact our Customer Care team and we’ll guide you through the account closure process. Additional information or documentation may be required, and depending on your account status, the review and closure process may take additional time to complete.
What happens to my debit card or payment ring when I close my account?
All associated cards and rings will be closed immediately upon account closure.
How do I close a joint account?
Any account owner can request account closure.