Can I change or cancel a Zelle® payment once I have sent it?
Payment amounts made with Zelle® cannot be changed once the payment has been sent. You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®, in which case you can access Zelle® in the Quontic mobile app, select the payment you want to cancel and then select “Cancel This Payment”. If your […]
What should Zelle® be used for?
Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you […]
Whom should a customer contact with questions regarding the Zelle® app?
If a customer has questions about the standalone Zelle® app, they can get in touch through the support page at zellepay.com/support/contact or they can call the Zelle® Support team at 1-844-428-8542. All questions related to Zelle® within our Quontic Mobile app can be directed to our Quontic online and mobile banking support, which can be […]
How long does it take to receive money with Zelle®?
Money sent with Zelle® is typically available to an enrolled person within minutes. That’s why it is important to only send money to recipients you know and trust. Ask your recipients to enroll with Zelle® before you send them money – this will help them get your payment more quickly. If you send money to […]
Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
Someone sent me money with Zelle®. How do I receive it?
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your [FI Name] account, typically within minutes*. If you have not yet enrolled with Zelle®, follow these steps: Click on the link provided in the payment notification you received via email or […]
