Someone sent me money with Zelle®, how do I receive it?
If you are already enrolled with Zelle®: No action is needed. The money will be deposited directly into your linked bank account, typically within minutes. If you are not enrolled: Log in to your Mobile App and complete Zelle® enrollment to receive the funds.
What if I want to send money to someone whose bank or credit union doesn’t offer Zelle®?
If the recipient’s financial institution does not support Zelle®, you’ll need to use an alternative method to transfer funds, such as a wire transfer or another payment service.
Is my information secure?
Keeping your money and information safe is a top priority for Quontic. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.
What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your U.S. mobile phone number or email address may already be associated with a Zelle® enrollment through another financial institution or the Zelle® App. You can update your phone number and email address by logging into your Online Banking Portal and updating this information, or you can call Quontic Online & Mobile banking support toll-free at 1-800-908-6600 […]
My Zelle® payment isn’t showing on my account
Zelle® payments aren’t immediate and if issued after business hours, will not show pending until after first full business day
Can I cancel a payment?
You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, choose the payment you want to cancel, and then select “Cancel This Payment.” If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank […]