If you receive an error during enrollment, it may be due to one of the following reasons:
Common Reasons:
- Your email address or U.S. mobile number is already enrolled with Zelle® through another bank or the Zelle® app.
- Please note: A phone number or email address can only be linked to one financial institution’s Zelle® profile at a time.
- Your account is not eligible for Zelle® enrollment
- Zelle® is only available for eligible checking accounts.
- Your phone number or email is not eligible
- Must be a U.S. mobile number (no landlines, international numbers, or shared contact details).
- Your contact information is duplicated or shared
- Your email or phone number must be unique to your profile and not used by another account holder.
If the issue persists, please contact our Customer Care team for further assistance.