How long do I have to dispute a charge?
If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.
Can I dispute a pending charge?
Pending charges are temporary and may change. We can start the process now, and if the charge posts, we’ll file the dispute immediately. Note: Formal disputes can only be filed once the charge is posted.
Can I dispute a charge online?
Yes, you can follow the steps to dispute a charge online While our online process to dispute a charge is the easiest and fastest way to submit a claim, you can also contact us by phone: 1-800-908-6600
Who can dispute a Zelle® charge?
The customer enrolled in Zelle® can dispute a transaction made from their account. Tip: If you suspect unauthorized activity, report it immediately so we can review and advise you through the Message Center.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that looks suspicious or incorrect: