Is Mobile Deposit secure?
Yes! Quontic uses industry-standard encryption and security protocols. Security Tips:
Can I cancel a Mobile Deposit after submitting it?
No. Once submitted, the deposit cannot be canceled. If you made an error, contact us for assistance.
What happens if I accidentally deposit the same check twice?
Duplicate deposits will be flagged and reversed. If this happens, contact us immediately via secure message or chat/audio.
What if my deposit is rejected?
If rejected, you’ll receive a notification via an email or via our secure Message Center with an explanation. Common reasons include:
How will I know if my deposit was successful?
You’ll receive an email confirmation, and you can check the status under Deposit > Activity in the app.
Should I keep the check after depositing?
Yes. Keep the check for at least 45 days before securely destroying it.