If your deposit is not accepted, you’ll receive a notification via email or through our secure Message Center with more details to help you understand why.
Some common reasons include, but are not limited to:
- Missing endorsement
- Stale-dated checks
- Third-party checks that are not accepted
- Payee does not match account holders
- Check is not payable in U.S. dollars or drawn on a U.S. bank
- Image quality does not meet deposit requirements (e.g., shadows, folded check, poor lighting)