When will I receive an OTP?
You’ll receive an OTP when adding a payee, making a payment, or modifying payment details.
What is a security one-time passcode (OTP)?
An OTP is a unique code sent to your registered mobile number or email to verify your identity during sensitive transactions.
Are there cut-off times for scheduling payments?
Yes. Payments must be scheduled before the daily cut-off time for same-day or next-day processing. Check the Bill Pay section for details.
What happens if I exceed my limits?
Payments exceeding limits will not process. Wait for the next period or use a Wire Transfer (fees apply).
Why are limits lower for new accounts?
Lower limits help prevent fraud. Limits increase after 30 days and cannot be raised.
Are there limits on Bill Pay amounts?
Yes. Limits vary by account age: