How long after opening an account may I start using Mobile RDC?
Once your account has been opened and you have enrolled in Online Banking, you will have access to mobile deposits through our mobile app.
What if I submitted a deposit for the wrong amount? Do I need to re-submit the deposit?
No, you do not need to re-submit your deposit. If you entered the wrong amount for the deposit, our operations center will correct the deposit amount.
What if I submit the same deposit twice in error?
If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit notification for the second deposit received through our Mobile RDC service.
A check I submitted was returned. Can I re-submit it?
If a deposit is returned, please do not redeposit the check with our Mobile RDC functionality. You will receive written communication from your financial institution through the U.S. Postal Service if a deposit is returned.
If I need additional information regarding Mobile RDC, who should I call?
For additional assistance, please call 1-800-908-6600.
