What should I do if I suspect unauthorized activity?
Contact our Customer Care team immediately. We will investigate and take steps to secure your account.
Can I use External Transfers to pay bills or send money to someone else?
No. External Transfers are designed for moving funds between accounts that you personally own at different U.S. financial institutions. They cannot be used to pay bills or send money to third parties. For those purposes, consider using bill pay services or our Zelle® feature via the Mobile App.
What should I do if I exceed my transfer limits?
If you need to transfer more than your limit, consider these alternatives:
How can I stay informed about transfer activity?
You can set up alerts via Online Banking or the Mobile App:
Are there restrictions on account types?
Yes. You can transfer to and from checking, savings, and money market accounts. CD accounts are not eligible.
Can I cancel an External Transfer?
No. Once initiated, External Transfers cannot be canceled.