Can I initiate an External Transfer over the phone?
No. For security reasons, External Transfers cannot be initiated over the phone. You must use our Online Banking platform or Mobile App to complete these transactions.
What should I do if I need to transfer funds on a weekend or holiday?
External Transfers initiated on weekends or federal holidays will be processed on the next business day. Please plan accordingly to ensure timely delivery of funds.
Are there notifications for successful or failed External Transfers?
Yes. You can set up notifications for both successful and failed transfers through your Online Banking platform. Alerts can be sent via email or text to help you stay informed about your account activity.
How do I ensure my External Transfers are processed on time?
To avoid delays, initiate your External Transfers well in advance of any due dates or deadlines. Transfers typically take 1–3 business days to process, so planning ahead is key.
What happens if an External Transfer fails?
IIf an External Transfer fails, it may be due to one of the following reasons: We recommend reviewing the transfer details and contacting Customer Care for assistance if needed.
Is there a limit to the number of transfers I can make?
There is no limit to the number of transfers you can initiate, as long as you stay within your daily and monthly dollar limits.