Can I cancel a Bill Pay dispute after filing?
In some cases, yes. To request a cancellation:
Will I get my money back right away?
We’ll review your dispute and keep you informed every step of the way through the Message Center. Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a Bill Pay dispute?
Once you submit a dispute, here’s what to expect: Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.
When will my Bill Pay dispute investigation begin?
The investigation begins the day you notify us. If you report after business hours, on weekends, or holidays, the investigation will start the next business day. We’ll keep you informed through the Message Center.
How long will it take to resolve a Bill Payment dispute?
The timeframe depends on the nature of the transaction and the parties involved. Tip: Check your Message Center regularly and respond promptly to any requests for information to avoid delays.
How long do I have to dispute a Bill Payment?
If you believe a wire transfer is fraudulent, notify us immediately. The sooner you report it, the better we can attempt to assist and minimize potential loss.