OOnce you submit a dispute, here’s what you can expect:
- Confirmation: We’ll notify you that your dispute has been received
- Investigation: We’ll review the wire details and begin our investigation
- Ongoing updates: We’ll communicate with you through your secure Message Center and may request additional information if needed
- Resolution: Once the investigation is complete, you’ll be notified of the outcome in your Message Center
Tip: Check your Message Center regularly and respond promptly to any requests to help avoid delays in processing your dispute.