Is there a fee for a Stop Payment?
Yes. A $20 fee applies to each Stop Payment request.
What is a Stop Payment?
A Stop Payment is a request you submit to the bank asking us to prevent a specific check or electronic (ACH) payment from being paid from your account. When a Stop Payment is in place, the bank will attempt to block the transaction as long as it has not already been processed. Customers commonly use […]
Can I dispute a charge online?
Yes. You can send us a secure message through the Message Center to start the process. We’ll review your message and contact you during our hours of operation to complete the dispute.
Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that looks suspicious or incorrect:
How can I help prevent unauthorized Bill Pay payments?
Disclaimer: While these steps can help reduce the risk of unauthorized Bill Pay transactions, no method is foolproof. Stay vigilant and report suspicious activity immediately.