If you notice a transaction that appears unfamiliar or incorrect:
Review the transaction details carefully. Zelle® transactions may display the recipient’s full name instead of a nickname.
If you still do not recognize the transaction, contact us as soon as possible. We will review the transaction with you and guide you through the next steps.
You may contact us through any of the following channels:
Phone: 800-908-6600, during business hours (9:00 AM to 6:00 PM ET, Monday through Friday, excluding holidays)
Secure Message: Send a secure message through Online Banking or the Mobile App
Email: [email protected]
Mail:
Quontic Bank Deposit Operations Team
3105 Broadway
Astoria, NY 11106