When will my ACH dispute investigation begin?
The investigation will begin the day you notify us of the issue. If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day. We’ll keep you informed through the Message Center as the process moves forward.
How long will it take to resolve a dispute?
The timeframe depends on the nature of the ACH transaction and the parties involved. Tip: Check your Message Center regularly and respond promptly to any requests for information so we can continue working on your dispute without interruption.
How long do I have to dispute a charge?
If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.
Can I dispute a pending charge?
Pending charges are temporary and may change. We can start the process now, and if the charge posts, we’ll file the dispute immediately. Note: Formal disputes can only be filed once the charge is posted.
What is required to dispute an unauthorized ACH transaction?
To process an unauthorized ACH dispute: We’ll provide the form and instructions through the Message Center once you report the issue.
Can I dispute a charge online?
Yes. You can send us a secure message through the Message Center to start the process. We’ll review your message and contact you during our hours of operation to complete the dispute.