Can I dispute a Zelle® transaction I authorized?
Zelle® is designed for sending money to people you know and trust. If you authorized a payment—even if you later believe it may be related to a scam—it may not be eligible for reimbursement. If you believe you were misled or targeted by fraud, please contact us as soon as possible. We’re here to help […]
How to Request or Cancel Stop Payments via the Mobile App?
To submit or cancel a Stop Payment request in Online Banking, navigate to Tools and follow the appropriate path:
How to Request or Cancel Stop Payments via the Online Banking Platform?
To submit or cancel a Stop Payment request in Online Banking, navigate to Tools and follow the appropriate path:
How do I verify that my Stop Payment was processed?
You can confirm your Stop Payment request using one of the following methods:
If a Stop Payment expires, is there a renewal fee?
If a Stop Payment renewal is available, the standard Stop Payment fee may apply.
Will a Stop Payment prevent the transaction from going through?
A Stop Payment can significantly reduce the chance of a transaction being processed, but it cannot guarantee that the item will be stopped. A transaction may still be processed if: For the best chance of success, we recommend submitting your Stop Payment request as early as possible and providing complete, accurate information.