Zelle® is designed for sending money to people you know and trust. If you authorized a payment—even if you later believe it may be related to a scam—it may not be eligible for reimbursement.
If you believe you were misled or targeted by fraud, please contact us as soon as possible. We’re here to help review your situation and walk you through any available options.
Note: Zelle® payments are typically processed within minutes, so once a transaction is sent, it may not be possible to recover the funds.