Can I change the email address of a joint owner after sending the invite?
No, once an invitation is sent, the email address cannot be edited. You’ll need to cancel the original invitation and send a new one using the correct email.
Can joint owners use mobile banking and apps independently?
Yes, each joint owner can log in separately using their own credentials once their portion of the application is approved. They’ll have full access to mobile banking features, including viewing transactions, transferring funds, and managing account settings.
What should I do if the invitation email keeps failing or isn’t delivered?
If your joint owner repeatedly doesn’t receive the invitation email—even after checking spam folders and resending—it may be due to email filtering or a typo in the email address. Here’s what you can do:
What if my joint owner doesn’t receive the invitation email?
If your joint owner hasn’t received the invitation, ask them to check their spam or junk folder first. If it’s not there, you can resend the invitation by following the same steps you used to send it initially. Note: You may need to cancel the original invitation and send a brand new one if the […]
Can I cancel a joint owner invitation after sending it?
Yes, if you need to cancel a joint owner invitation, please follow the steps below: Note: If your joint applicant has already submitted their portion of the application and has been successfully added to the account, cancellation is no longer possible. In that case, the only option is to close the account entirely and open […]
Can I convert my individual account to a joint account without opening a new one?
Yes, you can convert your individual account into a joint account by inviting a joint owner through your online banking portal. There’s no need to open a new account—just follow the steps to add a joint owner.