Will I get my money back right away?
We will review your dispute and provide all updates through your online banking. Tip: Check your online banking regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a dispute?
Once you submit a dispute, here’s what to expect: Tip: Please check your Message Center regularly and respond promptly to any requests. This helps us continue working on your dispute without interruption.
When will my ACH dispute investigation begin?
Your dispute investigation will begin the day you notify us of the issue. We will keep you informed as your case progresses: Updates will be provided through the Message Center
How long will it take to resolve a dispute?
Dispute resolution timeframes may vary depending on the transaction and investigation details. We’ll provide updates and notify you of the outcome through the Message Center.
How long do I have to dispute a charge?
If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.
Can I dispute a pending charge?
Pending charges may change before final posting. For assistance and next steps, contact Customer Care.