Can I dispute a charge online?
Yes. You can send us a secure message through the Message Center to start the process. We’ll review your message and contact you during our hours of operation to complete the dispute.
Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that looks suspicious or incorrect:
How can I help prevent unauthorized ACH debits?
Disclaimer: While these steps can help reduce the risk of unauthorized ACH debits, no method is foolproof. Stay vigilant and report any suspicious activity immediately.
What is an ACH error?
An ACH error occurs when something about the transaction is incorrect, such as:
What is an unauthorized ACH transaction?
An unauthorized ACH transaction is an electronic debit from your account that you did not authorize. Before reporting, consider: If none of these apply, report the transaction immediately.