Can I dispute a charge online?
Yes, you can start the process by sending us a secure message through your online banking.
Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that looks suspicious or incorrect:
How can I help prevent unauthorized ACH debits?
You can take the following steps to help reduce the risk of unauthorized ACH debits: Disclaimer: These steps may help reduce the risk of unauthorized ACH debits; however, they do not eliminate all risk. It is important to remain vigilant and report any suspicious activity promptly.
What is an unauthorized ACH transaction?
An unauthorized ACH transaction is an electronic debit from your account that you did not authorize. Before reporting the transaction, consider the following: If none of these apply, contact our Customer Care team immediately.
Can I cancel a dispute after filing?
Dispute cancellations are reviewed on a case-by-case basis. Reach out to our Customer Care and we will provide next steps.