Can I dispute a charge online?
Yes, you can start the process by sending us a secure message through your online banking.
Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
What should I do if I see a charge I don’t recognize?
If you notice a transaction that appears unfamiliar or incorrect: Review the transaction details carefully. Zelle® transactions may display the recipient’s full name instead of a nickname. If you still do not recognize the transaction, contact us as soon as possible. We will review the transaction with you and guide you through the next steps. […]
How can I help prevent unauthorized ACH debits?
You can take the following steps to help reduce the risk of unauthorized ACH debits: Disclaimer: These steps may help reduce the risk of unauthorized ACH debits; however, they do not eliminate all risk. It is important to remain vigilant and report any suspicious activity promptly.
What is an unauthorized ACH transaction?
An unauthorized ACH transaction is an electronic debit from your account that you did not authorize. Before reporting the transaction, consider the following: If none of these apply, contact our Customer Care team immediately.
Can I withdraw a dispute that is still under review?
Yes. If you would like to withdraw a dispute that is currently under review, please contact our Customer Care team. We will assist you with the withdrawal request and explain any next steps that may apply.