How do I close my CD account?
To close your account: Tip: You can submit a CD closure request starting 30 days before the maturity date. If you choose a different account for your closure transfer than the one used for your initial deposit, we’ll ask for a color photo of your valid government-issued ID for verification.
How do I close my savings account?
To close your account: Tip: If you choose a different account for your closure transfer than the one used for your initial deposit, we’ll ask for a color photo of your valid government-issued ID for verification.
How do I close my checking or money market account?
To close your account: Tip: If you choose a different account for your closure transfer than the one used for your initial deposit, we’ll ask for a color photo of your valid government-issued ID for verification.
Do I receive an alert or notification when changes are made to my contact information?
Yes, you will receive a confirmation email or secure message when changes are successfully processed.
What happens if my documents are blurry or incomplete?
Processing may be delayed. Ensure documents are clear, full-page, and legible to avoid delays.
Can I update my contact information by phone?
No, for security reasons, updates cannot be processed by phone. Please use Online Banking, the Mobile App, or Secure Messaging.