Do I receive an alert or notification when my account is closed?
Yes, you will receive a confirmation email or secure message once your account closure is complete.
I just opened my checking/ saving account and decided I do not want it. Can I close it?
New accounts are subject to a 5-business-day hold on the initial deposit. This hold ensures your deposit clears and prevents fraud. If your account has been open for less than 5 business days, you can contact your funding bank to request a stop payment. If that is not possible, we cannot close your account until […]
What happens to my debit card or payment ring when I close my account?
All associated cards and rings will be closed immediately upon account closure.
How do I close a joint account?
Any account owner can request account closure.
Can I close my account if it has a negative balance?
No, the balance must be brought to zero before closure.
Can I close my account if there are pending transactions?
No, all transactions must clear before the account can be closed.