What happens if the restriction is not resolved?
If the restriction is not resolved within the timeframe on the electronic message, your account will be scheduled to be closed. Please take into consideration that unresolved restrictions may result in the inability to open an account with Quontic in the future.
What if I did not receive a message?
If you cannot find the message in the Message Center or your email, please contact us.
Can Customer Care remove my restriction immediately?
Our Customer Care team is here to help you in any way they can — but they can’t lift restrictions on your account. The best way to get full access to your account is to follow the instructions and wait for our team to verify the documentation and information provided. The cases are worked in […]
How do I remove the restriction?
To lift the restriction, follow the steps outlined in the electronic message we sent you. It will guide you through what is needed to review and restore your account access.
Why is my account restricted?
There are various reasons why an account may be restricted. To protect your privacy, specific details about the restriction are included in our electronic message to you.
How am I notified if a restriction is placed on my account?
To protect your privacy, specific details about the restriction are provided through an electronic message.To view this message: If you are not enrolled in online banking, a secure email will be sent through Proofpoint to the email address we have on file.