Send Money Easily with Zelle®

Zelle® is a simple and convenient way for Quontic customers to send money in minutes1 to almost anyone you know with a bank account in the United States right from the Quontic mobile app.

Eliminating the I-O-U

Need to pay the babysitter, pitch in on a group gift, or cover your tab with a friend? With Zelle®, you can send money from the convenience of your mobile phone using just a recipient’s email address or U.S. mobile number. Securely send money with Zelle® from mobile banking app you already use and trust. Zelle® is simply a great way to send and receive money.

This is how your money moves®

  1. Select Zelle® under the “+” symbol within the Quontic mobile app
  2. Choose Send, Request or Split
  3. Select Recipient and enter amount
  4. Add a Memo & Send

This is how your money moves®

  1. Select Zelle® under the “+” symbol within the Quontic mobile app
  2. Choose Send, Request or Split
  3. Select Recipient and enter amount
  4. Add a Memo & Send

Frequently Asked Questions

Zelle® is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank1. Ask your recipient to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

You can send money to friends, family, and people you know1. We recommend you ask people to enroll with Zelle® before you send them money – this will help them get your payment more quickly. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle® should not be used to send money to people you don’t know or to purchase goods.

You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank isn’t on the list, don’t worry! The network of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS. To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

You can send, request, or receive money with Zelle®. To get started, log into our Quontic mobile app and select “Send Money with Zelle®.” Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re finished. To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send, and an optional memo, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1. To request money using Zelle®, choose either “Request”, if there is just one recipient, or “Split”, if there are multiple recipients, select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”2. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your [FI Name] account, typically within minutes1. If you have not yet enrolled with Zelle®, follow these steps:
  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select [Financial Institution Name].
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.

Quontic does not charge any fees to use Zelle®.

It’s easy — Zelle® is already available within our Quontic mobile app! Check our app and follow a few simple steps to enroll with Zelle® today. We recommend you enroll with Zelle® before anyone sends you money – this will help you get your first payment faster.

Yes the maximum transaction limit is $500 and maximum allowed for total transactions per day is $1,000.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

Payment amounts made with Zelle® cannot be changed once the payment has been sent. You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®, in which case you can access Zelle® in the Quontic mobile app, select the payment you want to cancel and then select “Cancel This Payment”. If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be cancelled. If you aren’t able to get your money back, call our customer support team at 1-855-226-5287 so we can help you. We recommend you don’t use Zelle® to send money to people you do not know. If you sent money to the wrong person and the payment cannot be cancelled, we recommend contacting the recipient and requesting the money back. If you have requested money from someone and they have already sent it to you, you will not be able to cancel the request.

Money sent with Zelle® is typically available to an enrolled person within minutes. That’s why it is important to only send money to recipients you know and trust. Ask your recipients to enroll with Zelle® before you send them money – this will help them get your payment more quickly.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll with Zelle®. The money will be sent directly into your recipient’s account. Once enrolled, that recipient will be able to receive future payments faster, typically within minutes.

If your payment has been pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the right email address or U.S. mobile number. If you’re waiting to receive money, we recommend confirming that the sender entered the right email address or U.S. mobile number. Still having trouble? Call Quontic online & mobile banking support at 1-855-226-5287, or email [email protected].

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for Quontic. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

Zelle® is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), we recommend you do not use Zelle® for these types of transactions.

These transactions are potentially high risk. Zelle® should only be used to send money to friends, family, and other you trust. Zelle® does not offer a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Quontic does not offer a protection program for any authorized payments made with Zelle®.

Your U.S. mobile phone number or email address may already be associated with a Zelle® enrollment through another financial institution or through the Zelle® app. You can call Quontic online & mobile banking support toll-free at 1-855-226-5287, or email [email protected], and ask them to move your U.S. mobile number or email address to Quontic so you can use it for Zelle®. This will connect the desired U.S. mobile number or email address to your Quontic account, and you can start sending and receiving with Zelle® through your Quontic mobile app. For assistance with this issue, call Quontic online & mobile banking support toll-free at 1-855-226-5287, or email [email protected].

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Disclaimer:

1U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

2Payments requested to persons not already enrolled with Zelle® must be sent to an email address

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

In order to sign up for online banking, you must have a Quontic account. Mobile banking requires enrollment through online banking. Data connection required. Wireless carrier fees may apply. There is no charge from Quontic for Zelle®, but message and data rates may apply.