When uploading documents through the Message Center or Secure Forms, please ensure they meet these requirements:
✅ Accepted File Types:
- JPEG (.jpg)
- PDF (.pdf)
- DOC or DOCX (.doc, .docx) (for text-based forms or letters)
✅ Document Quality Requirements:
- Must be clear and legible (no blurry or cropped images)
- Must be a color copy for IDs and official documents
- All information must be visible and unobstructed
- File size should not exceed 15 MB per upload
- File quantity should not exceed 10 per message
✅ Examples of Common Documents:
- Government-issued photo ID (Driver’s License, Passport, State ID)
- Proof of Address (Utility bill, Lease agreement, Bank statement)
- Transaction Dispute Evidence (Receipts, Statements)