What should I do if the invitation email keeps failing or isn’t delivered?

If your joint owner repeatedly doesn’t receive the invitation email—even after checking spam folders and resending—it may be due to email filtering or a typo in the email address.

Here’s what you can do:

1. Double-check the email address you entered for accuracy
2. Cancel the original invitation using the steps in your online banking portal
3. Send a brand new invitation using a verified and correctly spelled email address
4. If the issue persists, contact Customer Care for further troubleshooting