Once you submit a dispute, here’s what to expect:
- Confirmation: We’ll let you know we’ve received your dispute.
- Investigation begins: We review the wire details and start the investigation.
- Communication: We’ll update you through our secure Message Center and request any additional information if needed.
- Resolution: When the investigation is complete, we’ll notify you of the outcome in the Message Center.
Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.