Why are you asking for documentation?
At times, Quontic Bank may request documentation to help us verify certain account activities and to comply with federal regulations. These requests are part of our commitment to protecting your account, maintain regulatory compliance, and preventing fraud.
How do I prevent my account from being restricted?
To avoid future account blocks, adopting preventative measures is essential. Disclaimer: While you can take these preventative measures, including but not limited to those listed above, to reduce the likelihood of account restrictions, Quontic Bank reserves the right to restrict and limit access to your account at our discretion for your security and the banks.
What happens if the restriction is not resolved?
If the restriction is not resolved within the timeframe on the electronic message, your account will be scheduled to be closed. Please take into consideration that unresolved restrictions may result in the inability to open an account with Quontic in the future.
What if I did not receive a message?
If you cannot find the message in the Message Center or your email, please contact us.
Can Customer Care remove my restriction immediately?
Our Customer Care team is here to help you in any way they can — but they can’t lift restrictions on your account. The best way to get full access to your account is to follow the instructions and wait for our team to verify the documentation and information provided. The cases are worked in […]
How do I remove the restriction?
To lift the restriction, follow the steps outlined in the electronic message we sent you. It will guide you through what is needed to review and restore your account access.