How do I know if my payee accepts electronic payments?
Certain payees automatically accept electronic payments. If available, this option will be selected for you—no additional steps required.
What happens if my payee’s address changes?
Update the payee information in Bill Pay before scheduling your next payment.
Why can’t I add a new payee?
Ensure all required fields are completed. If the issue persists, try again later or contact Customer Care.
How do I update payee information?
Select the payee in Bill Pay and follow prompts to update details.
How do I add a new payee
Online Banking: Transfer & Pay > Bill Pay > Add Biller. Mobile App: More > Transfer & Pay > Bill Pay > Add Biller.
How do I set up Bill Pay?
Log in to Online Banking or the Mobile App, navigate to Bill Pay, and follow the prompts to add payees and schedule payments.