Will my Checking account be affected if I have a Pay Ring?
No. Existing checking accounts will remain open and fully supported. Customers may continue accessing Online Banking, the Quontic Mobile App, direct deposit services, debit card transactions, and all other available account features.
Can I continue making purchases if my Pay Ring stops working?
Yes. Your Wearable Checking account and debit card remain active and available for purchases even if your Pay Ring is no longer functioning. Customers may continue using their Quontic Debit Card and other available account services normally.
What should I do if my Pay Ring is lost or damaged?
If your Pay Ring is lost, stolen, damaged, or no longer functioning, please contact Customer Care immediately. While replacement Pay Rings are currently unavailable, we can assist you with alternative ways to access your account and make purchases using your account’s Debit Card.
What happens after my Pay Ring expires?
After December 31, 2026, your Pay Ring will no longer be available for purchases. Your associated Quontic account will remain open and active, and you may continue accessing your funds using your Quontic Debit Card, Online Banking, the Quontic Mobile App, direct deposit, transfers, and other available account services.
How can I tell if my Pay Ring is activated?
If you have successfully completed the activation process and have been using your Pay Ring for purchases, your Pay Ring is already active. If you are unsure whether your Pay Ring has been activated, please contact Customer Care for assistance.
I have not activated my Pay Ring yet. What should I do?
If you have received your Pay Ring but have not yet activated it, we encourage you to activate it as soon as possible to take advantage of the remaining time before the program expires. Please note that all Pay Rings will expire on December 31, 2026, regardless of activation date.