Why are you asking me about how I expect to use my new account?
Bank regulations require that financial institutions collect an expectation of a customer’s transactional behavior in order to determine risk levels in terms of money laundering, terrorist finance, and identity theft.
Can I save my user ID on my device?
If applicable, you may save your user ID by selecting “On” when a “Save My User ID” or “Remember Me” option is prompted. For enhanced security, your user ID will then be presented in a masked format, hiding some of the characters. You may also opt-out of saving your user ID at a later time […]
What happens if I don’t allow my device to “Remember Me?”
The “Remember Me” prompt enables your device to recall your Mobile Banking registration so that you are not presented with challenge questions every time you log in. If you select “Off” once prompted, you will be required to answer the challenge questions each time you log in to Mobile Banking.
What if I do not remember my user ID or password?
If you forget your user ID or password, you should visit Quontic’s Online Banking website and follow the instructions for retrieving and/or resetting your credentials. You may also contact customer service for assistance.
Do I have to accept the Terms and Conditions to use Online and Mobile Banking?
Yes, you must agree to our Terms and Conditions in order to use Online and Mobile Banking.
What is the test deposits and withdrawals verification process for linking an external account in Online Banking?
We will make two test deposits ($0.99 or less) and two matching withdrawals to your external account. It typically takes two or three days for these transactions to appear in your external account. To see the amounts we deposited and withdrew, you will need to access your external account. Once the withdrawals and deposits have […]