A check I submitted was returned. Can I re-submit it?
If a deposit is returned, please do not redeposit the check with our Mobile RDC functionality. You will receive written communication from your financial institution through the U.S. Postal Service if a deposit is returned.
What if I get a new mobile device or change my phone number?
If you get a new mobile device or change phone numbers, be sure to return to the mobile banking website via your PC and update your mobile device profile in the Quontic Mobile Banking Center. Remove your old device within the Quontic Mobile Banking Center. Then, download the app on your new phone and enroll […]
What if my device is lost or stolen?
If you are concerned about the misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Next, sign on to Online Banking, navigate to the Quontic Mobile Banking Center, and disable or remove your device.
Can I use mobile banking or text banking on more than one device?
Yes. Visit the Quontic Mobile Banking Center and simply enroll (and then activate) another device.
I received an activation code but never used it. What do I do now?
Activation codes expire after a specific period of time. If you need a new one, return to the Quontic Mobile Banking enrollment site (called the Quontic Mobile Banking Center) and request a new activation code.
If I need additional information regarding Mobile RDC, who should I call?
For additional assistance, please call 1-800-908-6600.