What if an account is not listed in Mobile RDC?
In most cases, eligible accounts will automatically be signed up for Mobile RDC. If you have an eligible account that has not been enabled, please call us at 800-908-6600 for assistance. Please note that accounts are pre-qualified prior to being authorized for use with the Mobile RDC service.
Are there any limits on the dollar amount of deposits I can submit?
Yes. You may use the service to deposit items according to the limits specified in the Terms and Conditions section. Any items presented in excess of the limits will be returned at our discretion.
Do I photograph both the front and back of my check?
Yes. During the deposit process, you will be required to photograph the front and back of your check.
What if the check image I photographed is bad?
You have the option to retake photographs of the check before submitting it, or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing.
Do I destroy my check after I photograph the deposit?
No, keep the check until it posts to your statement. Once it is posted, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.
Can I photograph more than one check at a time?
You may photograph multiple checks in the same mobile banking session, however, you may only photograph one check per deposit.
