How is my personal information used?
Your information is used to identify you. It is securely stored in your account and customer records once your new account is opened. Federal law requires that all financial institutions obtain, verify, and record personal information that identifies each person who opens an account.
How can I speed up my application?
If you already have an account with us, and return to open a new account, your information will populate based off the first application.
Can I photograph more than one check at a time?
You may photograph multiple checks in the same mobile banking session, however, you may only photograph one check per deposit.
What types of checks can I deposit with Mobile RDC?
Most domestic checks may be processed through Mobile RDC. We also accept money orders and third-party checks payable to the account. We do not accept double-endorsed checks, foreign items, or savings bonds through Mobile RDC.
What if an account is not listed in Mobile RDC?
In most cases, eligible accounts will automatically be signed up for Mobile RDC. If you have an eligible account that has not been enabled, please call us at 800-908-6600 for assistance. Please note that accounts are pre-qualified prior to being authorized for use with the Mobile RDC service.
Are there any limits on the dollar amount of deposits I can submit?
Yes. You may use the service to deposit items according to the limits specified in the Terms and Conditions section. Any items presented in excess of the limits will be returned at our discretion.