How Do I Access Secure Forms and the Message Center?
On a Web Browser: On the Mobile App:
What Types of Documents Are Accepted?
When uploading documents through the Message Center or Secure Forms, please ensure they meet these requirements: ✅ Accepted File Types: ✅ Document Quality Requirements: ✅ Examples of Common Documents:
Is There a Fee for Using Secure Forms or the Message Center?
No, these services are free for all Quontic customers.
When Will I Get a Response?
Our team typically responds within 1 – 2 business day. For urgent matters, you can also use the Chat feature or call us.
Can I Upload Documents in the Message Center?
Yes, you can upload documents directly in the Message Center for requests like disputes or account updates.
Is the Message Center Secure?
Yes! All messages are encrypted and stored within your Online Banking portal, making it safer than email or phone for sharing sensitive information.