Do I receive an alert or notification when changes are made to my contact information?
Yes, you will receive a confirmation email or secure message when changes are successfully processed.
What happens if my documents are blurry or incomplete?
Processing may be delayed. Ensure documents are clear, full-page, and legible to avoid delays.
Can I update my contact information by phone?
No, for security reasons, updates cannot be processed by phone. Please use Online Banking, the Mobile App, or Secure Messaging.
How long does it take for my contact information update to process?
Updates made online are immediate. Updates requiring documentation (e.g., name change) typically process within 1–2 business days after verification.
Why do I need to provide documentation for certain updates?
To protect your account and prevent fraud, we require official documents to verify identity and ensure accuracy for sensitive changes like name, SSN, or address corrections.
I used to have an account with Quontic and my phone number or address has changed. How can I update it to apply for a new account?
Visit our Contact Us page for support. We will provide an Account Maintenance Form via email. Complete the form with your updated information, include your full name and wet signature, and return it along with a color copy of your valid government-issued ID.