Can I use External Transfers to move funds between accounts with different ownership names?
No. External Transfers are intended for accounts owned by the same individual. Transfers between accounts with different ownership may be rejected or flagged for review.
What happens if I enter incorrect account information?
Entering incorrect account or routing numbers may cause your External Transfer to fail or be returned by the receiving institution. To help ensure successful transfers, always double-check your account details before submitting. If incorrect information is submitted: These measures are in place to protect your account and ensure the integrity of your transactions. Once the […]
Can I link an external account that is jointly owned?
Yes, you can link a jointly owned external account as long as you are an authorized owner. The account must be in your name and meet verification requirements.
How do I know if my external account supports Plaid?
When adding an external account, you’ll see a list of supported financial institutions. If your institution is not listed, you can still add the account manually and verify it using micro deposits, which typically take 1–3 business days.
Can I use External Transfers to pay my credit card bill?
No. External Transfers are intended for moving funds between your own accounts at different financial institutions. To pay your credit card bill, please use the Bill Pay feature.
What should I do if I encounter an error while setting up an External Transfer?
If you experience an error, double-check the account details and try again. If the issue persists, please contact our Customer Care team for assistance.