Can I cancel a new account application after submitting it?
No, once your application has been submitted and the account is opened, it cannot be canceled. You will need to close the account instead. Please note that if an initial deposit has been placed, it may be subject to a temporary hold, which could delay the account closure process.
Will my account preferences (e.g., alerts, notifications) carry over to the new account?
No, preferences are set per account. You’ll need to configure alerts and notifications for each new account individually.
Can I transfer funds between my existing and new accounts?
Yes, once your new account is active, you can transfer funds between accounts using Online Banking or the Mobile App.
When I open a new account, is my joint owner added automatically?
No, you must send a new joint owner invite if you wish to have a joint account.
Do I need to use the email on file for the application?
Yes, please use the email address on file.
I need to update my contact information, how can I update before submitting in a new application?
You can log into your online banking by selecting Settings> Account Preferences > Contact Once it has been updated, you can refresh your application and the information should be updated.