Will I get my money back right away?
We’ll review your dispute and keep you informed every step of the way through the Message Center. Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.
What happens after I file a Wire Transfer dispute?
Once you submit a dispute, here’s what to expect: Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.
When will my Wire Transfer dispute investigation begin?
The investigation will begin the day you notify us of the issue. If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day. We’ll keep you informed through the Message Center as the process moves forward.
How long will it take to resolve a Wire Transfer dispute?
The timeframe depends on the nature of the transaction and the parties involved. Tip: Check your Message Center regularly and respond promptly to any requests for information to avoid delays.
How long do I have to dispute a Wire transfer?
If you believe a wire transfer is fraudulent, notify us immediately. The sooner you report it, the better we can attempt to assist and minimize potential loss.
Who can dispute a Wire Transfer charge?
Any account holder listed on the account can initiate a Wire Transfer dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.