What happens after I file a dispute?
Once you submit a dispute, here’s what to expect: Tip: Keep an eye on your Message Center for updates and respond promptly to any requests—this helps us continue working on your dispute without interruption.
When will my Debit or ATM card dispute investigation begin?
The investigation will begin the day you notify us of the issue. If you report the dispute after business hours, on weekends, or on holidays, the investigation will start on the next business day. We’ll keep you informed through the Message Center as the process moves forward.
How long will it take to resolve a dispute?
The timeframe depends on the nature of the transaction(s) and the parties involved. Tip: Check your Message Center regularly and respond promptly to any requests for information so we can continue working on your dispute without interruption.
How long do I have to dispute a charge?
If you believe a transaction is fraudulent, please notify us immediately to minimize further activity. The sooner you report, the better we can protect your account and minimize your liability.
Can I dispute a pending charge?
Pending charges are temporary and may change. We can start the process now, and if the charge posts, we’ll file the dispute immediately. Note: Formal disputes can only be filed once the charge is posted.
Who can dispute a Debit or ATM Card Charge?
Only the account holder whose name is on the Debit or ATM card can start a dispute. Tip: If you notice a transaction you don’t recognize, contact us right away through the Message Center or by calling 1-800-908-6600.