Who can dispute an ACH charge?
Any account holder listed on the account can initiate an ACH dispute. Tip: Make sure you have the transaction details ready when you contact us—we’ll guide you through the next steps.
How can I prevent fraudulent charges on my debit or ATM card?
Disclaimer: While these steps can help reduce the risk of fraud, no method is foolproof. We recommend staying vigilant and reporting any suspicious activity immediately.
What is a charge error?
A charge error is when something about the transaction isn’t right, such as:
What is a fraudulent charge?
A fraudulent charge is a transaction you didn’t make and didn’t authorize. Before reporting, check: If none of these apply, report the charge immediately.
Can I cancel a dispute after filing?
In some cases, yes. To request a cancellation:
Will I get my money back right away?
We’ll review your dispute and keep you informed every step of the way through the Message Center. Tip: Check your Message Center regularly and respond promptly to any requests for information—this helps us continue working on your dispute without interruption.