What Are Biometrics?
Biometrics are security features that use your unique physical characteristics to verify your identity. In Online and Mobile Banking, common biometric methods include: These features allow you to securely log in to the mobile app without entering your username and password.
What Are the Best Practices for Using Multi-Factor Authentication (MFA)?
To help keep your account secure when using MFA, follow these best practices: Disclaimer: These are recommended best practices for your security. If you notice any suspicious activity on your account, please contact Customer Care immediately.
What Happens If I Lose Access to My MFA Device?
If you lose access to your phone or email, contact Quontic Customer Care immediately to verify your identity and restore access.
Will MFA Be Required for Every Login?
If you enable the setting Require Two-Factor Authentication for Each Login, you’ll need to verify every time you log in. If not enabled, MFA may only be required for certain high-risk actions.
Can I Disable MFA Later?
Yes, you can turn off MFA at any time by following the same steps and toggling the setting to OFF. However, we strongly recommend keeping MFA enabled for your security.
What Code Delivery Methods Are Supported for MFA?
Verification codes can be delivered using the following methods: You can manage your preferred delivery method within your security settings in Online Banking.